Reviews
James
Your team did a great job, was careful with our new house, and our possessions. The closest thing to a complaint would be they moved so fast it was hard to stay ahead of them to direct traffic, and a small ding, they packed the boxes in storage so tight we have to take more down to unpack than if they'd have left a few more gaps. They were by FAR the best local moving service we've used. It also would have been helpful for the truck to maybe be two -three feet longer, as we did run short on space, but that wasn't due to how effectively they packed it - it was FULL.
Kim
Overall I am very satisfied. There are a few dings and knicks in the furniture. We did end up with a cracked window. Thou I canandacirc;??t say for sure if it happened during the moving process. A headboard was in the location of the window that was cracked.
Scott
I called Two Men to move my daughters home. She has been going through lots of turmoil and it reflected on her housekeeping and packint. The crew at Two Men pitched in they were helpful, courteous, and efficient. I would recommend them to any body needing a move at a fair price.
Chelsey
My movers were professional and productive and went the extra mile on everything. Nothing was broken and I will only use this moving company in the future! Such a smooth experience!
Melanies
I hired Two Men and A Truck to help move my elderly parents who have a very limited budget. After I already had the move scheduled, the scheduler called me back and suggested that we could keep the cost down by having movers from Ogden instead of Salt Lake. Then the movers themselves made a definite effort to keep the time to the bottom range of the time limit I had been quoted. The move ended up taking less time and therefore costing less money than originally estimated. We really appreciated that. The movers were also friendly and patient with my parents.
Candice
Excellent job. Quick, courteous and very respectful of my property.
Leann
Jack and his team did a terrific job with our move. The movers were polite, responsible, and very careful with our possessions.
My husband was skeptical about hiring a moving company, but at the end of moving day, he said Two Men and and a Truck was very affordable and worth every penny.
My husband was skeptical about hiring a moving company, but at the end of moving day, he said Two Men and and a Truck was very affordable and worth every penny.
Abby
The first lady I contacted about services was great. She was friendly and helpful! However, when I contacted the Marriott/Slaterville location the office lady wasn't super friendly or super helpful. She sounded put out. I was told on the phone that I could have the workers as long as I needed as long as I was willing to pay the time. When I tried to work this out with the movers they did everything in their power to avoid it and basically told me andquot;No.andquot; This was very unhelpful for my unique moving experience. They didn't wait to see where I needed everything but were more worried about getting done. We will never come back to this company and will definitely let others know how disappointed we were with the service.
Response
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<div>Hi Abby, As the manager of TWO MEN AND A TRUCK - Ogden, I am deeply upset to hear of the poor experience you’ve had during your move. I really get what a frustrating experience this was for you. You were not well taken care of, and moving is stressful enough. If I had received the service you have described, I’d be very upset as well. <br/><br/>Locally here in Ogden, we achieved a 97% customer satisfaction for 2017, and I am truly sorry that we did not live up to that expectation with you. Obviously, we are not doing a good enough job training as your review indicates service that is nowhere near what we consider to be our standards. We have daily morning meetings and I read your review out to all of our staff and we went through everything that I find unacceptable so that the service you experienced never happens again. <br/><br/>I would love to have you contact me directly about your experience. I would also like the opportunity to apologize to you directly and offer to replace the screws and shelf pins. I will be more than happy to drive out to your new home and install them myself. My direct line is (801)-917-3476. Thank you very much for taking the time to leave a thorough review, I welcome all feedback as hearing from our customers is the best way we can improve our business.<br/><br/>Respectfully, Jack Wilkinson</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Abby, As the manager of TWO MEN AND A TRUCK - Ogden, I am deeply upset to hear of the poor experience you’ve had during your move. I really get what a frustrating experience this was for you. You were not well taken care of, and moving is stressful enough. If I had received the service you have described, I’d be very upset as well. <br/><br/>Locally here in Ogden, we achieved a 97% customer satisfaction for 2017, and I am truly sorry that we did not live up to that expectation with you. Obviously, we are not doing a good enough job training as your review indicates service that is nowhere near what we consider to be our standards. We have daily morning meetings and I read your review out to all of our staff and we went through everything that I find unacceptable so that the service you experienced never happens again. <br/><br/>I would love to have you contact me directly about your experience. I would also like the opportunity to apologize to you directly and offer to replace the screws and shelf pins. I will be more than happy to drive out to your new home and install them myself. My direct line is (801)-917-3476. Thank you very much for taking the time to leave a thorough review, I welcome all feedback as hearing from our customers is the best way we can improve our business.<br/><br/>Respectfully, Jack Wilkinson</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Aaron
I had a great experience with my Two Men and a Truck movers. The movers were personable and efficient; mindful of taking care of business while at the same time handling my property carefully. They provided a superior service at a great value.
Cathy
They showed up on time and were very efficient. I was amazed at how good they were at putting my things in storage so that I could access whatever I needed. They made sure that no wet grass was tracked into the house by laying down a carpet from their truck to the house. Very pleased with their work.
