Reviews
Judy
I felt like I was over charged by 30 minutes. They walked in my apartment at 8:20. Their records show they left there office at 7:45. It only takes 10 minutes on 99 to be at my apartment. They were finished at 10:45. I had a minimal amount to move and, I believe, the minutes were stretched instead of giving the benefit of the doubt. Also, the office did not call me the day before to confirm. I had to call them more than once. For these reasons, I would not use them again.
Response
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<div>Hi Judy, I'm so sorry if our Move Consultant did not explain our port-to-port policy clearly. Instead of charging all customers a flat fuel fee, we only charge for the time a truck is on your move. That means that the time starts when the truck leaves the office and heads to your pick-up location ends when the truck returns. All trucks are equipped with a GPS tracking device that records where the truck is at all times. I also checked the log and see that Operations Manager, Andre, left a voice message the day prior to your move. I apologize that he did not call back until he was able to speak with you instead of leaving a message. I would like to thank you for taking the time to complete the Reply Card and giving us feedback. Your feedback is important because it lets us know what is most important to our customers and where we can improve.</div>
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<div>Hi Judy, I'm so sorry if our Move Consultant did not explain our port-to-port policy clearly. Instead of charging all customers a flat fuel fee, we only charge for the time a truck is on your move. That means that the time starts when the truck leaves the office and heads to your pick-up location ends when the truck returns. All trucks are equipped with a GPS tracking device that records where the truck is at all times. I also checked the log and see that Operations Manager, Andre, left a voice message the day prior to your move. I apologize that he did not call back until he was able to speak with you instead of leaving a message. I would like to thank you for taking the time to complete the Reply Card and giving us feedback. Your feedback is important because it lets us know what is most important to our customers and where we can improve.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Meredith
The team did an amazing job. I moved from a house that was flooded from Harvey so I had most items upstairs. They never complained, work hard, fast, and took very good care of my things. Everything was moved to a storage unit until my new house is finished. I will them again when I move to my new home.
Response
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<div>I'm so sorry that your home was flooded, but am so glad that our movers were able to make the transition a little easier for you. We look forward to helping you get settled and moved into your new home soon, Meredith. #HoustonStrong</div>
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<div>I'm so sorry that your home was flooded, but am so glad that our movers were able to make the transition a little easier for you. We look forward to helping you get settled and moved into your new home soon, Meredith. #HoustonStrong</div>
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Karen
I moved my mother from Spring TX to San Antonio TX. Jackie in the office was very thorough with her explanation and the estimate was spot on. The movers, EJ and Leppy, were on time, courteous and thorough but quick. They arrived in San Antonio at the expected time and were just as professional and efficient as they were earlier in the day. I wouldnandacirc;??t hesitate to use Two Men and a Truck again.
Response
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<div>Thank you, Karen! Jackie and the guys will be so excited that you gave them each a shout out!</div>
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<div>Thank you, Karen! Jackie and the guys will be so excited that you gave them each a shout out!</div>
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Manish
This was an awesome move and folks show up 5 mins before the schedule time and perfectly move my stuff. for the same move I hired one other mover and they didnandacirc;??t show up on two different schedules and I was little frustrated but two man and a truck was very honest and I will definitely refer to my friends for their move need.
Response
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<div>You can count the Movers Who Care! Thank you, Manish!</div>
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<div>You can count the Movers Who Care! Thank you, Manish!</div>
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Joseph
The movers broke the glass to my coffee table inside your truck due to poor packing. It is a piece of glass the trouble I am having to replace a piece of glass is unbelievable. I am an owner of a ac service co. and have never treated a customer this way. I need to move again in 6 months and had every intention of using you service again but now question this choice. I have used your co. in the past and have been satisfied. I hope after reading this the situation is rectified. My review is due to this incident. Joe
Brian
I have never used a moving company before but the two guys that came out were more than excellent. They had a great attitude, smiled, yes sir/no sir, remembered where everything went, they explained the billing in detail, I could go on and on. Whatever y'all are paying these guys it's not enough. Truck was clean, new and well organized. Truck showed up on time and was quick to load and unload. The whole experience was just amazing.
Response
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<div>What a fantastic review! Thank you, Brian! The movers get bonuses based on awesome reviews like this one so they will greatly appreciate your 5 Star review!</div>
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<div>What a fantastic review! Thank you, Brian! The movers get bonuses based on awesome reviews like this one so they will greatly appreciate your 5 Star review!</div>
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Tyesha
Moving personnel were excellent. Professional, timely, courteous, diligent
Response
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<div>Thank you, Tyesha</div>
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<div>Thank you, Tyesha</div>
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David
The guys that helped me move were great. They were very friendly and willing to help with little things I needed. You can tell they liked the work and worked well together. Really good overall experience. Thank you!
Response
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<div>Great feedback - thank you, David!</div>
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<div>Great feedback - thank you, David!</div>
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Lisa
I have to say that we have used TwoMen 4 times in 3 different states. These young men were the best of all of them. Great attitude.. communication and respect! I actually enjoyed moving day! Thank you Eric and TJ youre the best!
Response
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<div>Now that is a Moving Day Win! Thank you for the great feedback, Lisa!</div>
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<div>Now that is a Moving Day Win! Thank you for the great feedback, Lisa!</div>
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Jordan
The guy exceeded my expectations!! They helped me move in a timely manner, and didnandacirc;??t hesitate helping me carry all my misc items inside!! VERY IMPRESSED!!
Response
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<div>Great to hear! Thank you, Jordan!</div>
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<div>Great to hear! Thank you, Jordan!</div>
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