Reviews
Cindy
It was very professional
I signed documents that were professional showing me they were insured
I signed documents that were professional showing me they were insured
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<div>Thank you for your review, Cindy!</div>
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<div>Thank you for your review, Cindy!</div>
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Sabrina
Even though we paid by the hour, they were efficient, professional, and careful. Also phone representative was helpful.
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<div>Thank you, Sabrina!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Sabrina!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Fernando
Office staff was very accommodating in getting me an available move time. The move team took care of my furniture and moved us fast. Great service.
Response
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<div>Thank you for your email. I am currently out of the office. For assistance, please call our main office line during regular business hours at 281-419-5200 Option 1 or contact the team at info0262@twomen.com<mailto:info0262@twomen.com>.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for your email. I am currently out of the office. For assistance, please call our main office line during regular business hours at 281-419-5200 Option 1 or contact the team at info0262@twomen.com<mailto:info0262@twomen.com>.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
the moving team worked hard at the work they did. Unfortunately, they were unable to fit the entire contents of my 20' storage, that was moved in with a 26' truck into their 28' truck even though two couches, washer & dryer, and multiple boxes that had originally moved into storage had already been moved. I was forced to take an additional day off, rent a 20' u-haul and move the remaining Items from storage myself.
Response
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<div>I am so sorry this happened, James! I sincerely apologize that the move did not meet your expectations and understand your feelings of frustration. I have checked with our Operations Team as well as our Follow Up Team and neither had received any feedback. We strongly encourage our customers to contact the office or Operations Team while the move is still in progress if something is not going as planned. Our team can make quick decisions to resolve problems while the move is still going on. Often times they are able to fix the issue and get everything back on track.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I am so sorry this happened, James! I sincerely apologize that the move did not meet your expectations and understand your feelings of frustration. I have checked with our Operations Team as well as our Follow Up Team and neither had received any feedback. We strongly encourage our customers to contact the office or Operations Team while the move is still in progress if something is not going as planned. Our team can make quick decisions to resolve problems while the move is still going on. Often times they are able to fix the issue and get everything back on track.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Christina
Everything went prefect. The movers worked so hard on a hot Texas day!! They were awesome!
Response
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<div>Thank you, Christina!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Christina!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sonya
Had a very positive move with these guys. Showed up on time, moved everything carefully and got it done quickly. I’d use them again.
Sonya
Sonya
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<div>We look forward to your future moves, Sonya!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We look forward to your future moves, Sonya!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Felix
First of all, I hired Two Men and a Truck because I am a disabled veteran and I have nobody to help me. The company never told me about the hidden fee of service that included the trip to my apartment. Anybody with bad intensions would just take there sweet time in ariving. As soon as the team got to my apartment complex they remained in the truck listening to music for a few minutes. It took them a very long time taking my furniture down and I did not have much to move. I even gave them advise on taking my large sofa down the stairs wich would be easier for them but they chose the hard way and thats why they took long. One guy that took his sweet time taking small things to the truck and even saw him sitting down and right infront of me. I will not recomend this company to anyone.
Response
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<div>Hi Felix, I am so sorry that you were not satisfied with the move. All of our trucks are equipped with GPS tracking to ensure they do not sit idly or make any unscheduled stops. I also apologize that the Move Consultant did not go through our rate structure with you more thoroughly. Our service is port-to-port and time begins when the truck leaves the offices and ends with the estimated time of return. This is one of the main reasons we utilize GPS tracking for all moves. I checked the file and am glad that the team did finish well within the estimated time frame. If you would like to discuss your move experience in greater detail with an Operations Manager, please give Kris a call at 281-419-5200. Thank you for providing feedback on the crew and overall move experience.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Felix, I am so sorry that you were not satisfied with the move. All of our trucks are equipped with GPS tracking to ensure they do not sit idly or make any unscheduled stops. I also apologize that the Move Consultant did not go through our rate structure with you more thoroughly. Our service is port-to-port and time begins when the truck leaves the offices and ends with the estimated time of return. This is one of the main reasons we utilize GPS tracking for all moves. I checked the file and am glad that the team did finish well within the estimated time frame. If you would like to discuss your move experience in greater detail with an Operations Manager, please give Kris a call at 281-419-5200. Thank you for providing feedback on the crew and overall move experience.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
Efficient....professional...pleasant staff and movers...arrived on time and took great care of our furniture. Would recommend them anytime
Response
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<div>Thank you, Linda! A personal recommendation is the best compliment!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Linda! A personal recommendation is the best compliment!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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JT
The 4 guys that moved us were very fast...maybe too fast. Items that we ask to be put in a certain place, were not. An outside Bistro table and 2 chairs were put in back of house and I ask them to be put on the front porch. This table and chairs are to heavy for my husband or myself to move. Several pieces of furniture did not have the plastic removed. We can take the plastic off, I just don't think it is our place to unwrap any item. We have a roll top desk that they said I just needed to slide in 2 drawers, which we can't do. It has to be done when putting the desk back together. We can't fix this because it is too heavy for us. 2 Large pictures were left at our old house and we had to find someone to help us get them because we had to be out of the house. Not happy.
Response
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<div>Hi JT, I'm so sorry that the team did not place the items where you wanted them the first time around. We appreciate your giving us the opportunity to make it right and that the second crew was able to get everything in its correct place. We appreciate your time and feedback!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi JT, I'm so sorry that the team did not place the items where you wanted them the first time around. We appreciate your giving us the opportunity to make it right and that the second crew was able to get everything in its correct place. We appreciate your time and feedback!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Scott
The team was on time and finished ahead of expected time required. They never stopped at either site and the only real break they took was the ride between the old house and the new one.
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<div>We're so pleased our team exceeded your expectations, Scott! Thank you for the review!</div>
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<div>We're so pleased our team exceeded your expectations, Scott! Thank you for the review!</div>
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