Reviews
Libby
The move sounded simple - move king poster bed frame from one address to another. It was not simple in that the height and width caused issues getting thru the stairways. The movers handled the challenge very well.
Kay
Internet search led me to Two Men and a Truck. Ro in the office was so courteous and helpful, quoting prices and scheduling for us as well as coordinating with a third party buyer of the furniture that was involved and working with the time and insurance requirements of our building. The movers were extremely courteous, efficient and obviously experienced as they did a great job!!!
Chuong
Everything was awesome! Best moving experience ever! This was the only time that I don't feel tired after a moving day. They made everything easier for me. They were really fast and professional in their job! I will definitely recommend to other people.
Lance
The guys arrived on time, were very courteous and worked hard. The truck was clean and they took good care of my things. I can’t say enough good word about them.
Lindley
Once again, Two Men and a Truck exceeded my expectations. They were prompt, timely and took amazing care of my belongings. Office staff were responsive and kept me updated as needed. Will be using again for any future moves!
Albert
Awesome work of Jarrid on telling me how everything will occur and great job of McCulen and Jason the two movers guy. Very happy with the job.
Response
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<div>Albert, <br/>Thank you so much for the kind words and for choosing Two Men and a Truck for your moving needs. We wish you the best in your new adventure in Miami!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Albert, <br/>Thank you so much for the kind words and for choosing Two Men and a Truck for your moving needs. We wish you the best in your new adventure in Miami!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lori
The movers arrived in the time frame provided and got right to work. They were efficient and kept me informed of their progress along the way. They were friendly and courteous and handled my belongings with care. I appreciate their hard work and commitment to making this move as smooth as possible.
Response
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<div>Lori, <br/><br/>Thank you so much for the nice comments. We will be sure to pass the kind words along to the whole team. We look forward to serving you for all your future moves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lori, <br/><br/>Thank you so much for the nice comments. We will be sure to pass the kind words along to the whole team. We look forward to serving you for all your future moves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sukanti
I have moved 28 times in my life, and at this very moment have a very large shipment coming in from overseas. This - the move within Houston, from CityCentre to Lakes on Eldridge North, was amongst the most disorganized and unprofessionally handled ever. Extremely disappointing and unprofessional service.
Response
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<div>Sukanti, <br/><br/>We definitely fell short of your expectations and we sincerely apologize. We are glad we were able to work through a resolution and as we continue to improve our processes, hope to have the opportunity to show you a better move experience.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sukanti, <br/><br/>We definitely fell short of your expectations and we sincerely apologize. We are glad we were able to work through a resolution and as we continue to improve our processes, hope to have the opportunity to show you a better move experience.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Emily
Moved from an apartment to a house in under six hours.neverything was done with care and speed. We have used Two Men and a Truck before and will continue to use them because they do moving so well! Highly recommend!
Response
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<div>Emily, we are thrilled we earned another fan for life! We hope you enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Emily, we are thrilled we earned another fan for life! We hope you enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Elizabeth
I liked the estimate and communication by phone however I initially experienced issues with lack of follow up - the franchise changed hands and the staff all changed and this caused problems. This was not communicated to me. Luckily my move was able to go ahead as planned. The day of, the team was delayed because one driver called in sick. This delay was annoying, but I appreciated a phone call letting me know (though I'd already been waiting almost an hour by that point). The team successfully moved me, with no damage to my property however, one member of the team was fairly useless. It was like having only one mover, and so it went slower than it should and thus cost me more money that it should. The other driver was AMAZING - very skilled, efficient, professional yet friendly.
Response
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<div>Elizabeth, <br/>Thank you for the feedback on your recent move. As you mentioned, we have recently gone through a transition of ownership. We are committed to providing the city of Houston the best possible move experience and feedback like this helps us improve. We hope to have the opportunity to show you the true Two Men and a Truck moving experience during your next move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Elizabeth, <br/>Thank you for the feedback on your recent move. As you mentioned, we have recently gone through a transition of ownership. We are committed to providing the city of Houston the best possible move experience and feedback like this helps us improve. We hope to have the opportunity to show you the true Two Men and a Truck moving experience during your next move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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