Reviews
Cindy
Both guys were awesome. They worked incredibly efficient and handled all of our stuff with great care. I would recommend them to anyone who’s considering moving. If I have to move again I’m absolutely giving you guys a call!
Response
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<div>Cindy, thank you very much for this review! We appreciate your words and we hope you enjoy your new home!</div>
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<div>Cindy, thank you very much for this review! We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Leslie
I feel like now that Two Men & a Truck/Memphis have my money they're no longer interested in following up with any concerns. Communication was poor from the beginning, I had to follow up both days to see when the movers would actually show up. A window was given on day 1 and then no window or follow up was given for the delivery on day 2. Then after they left on day two, I realize a rug is missing plus damage & communicate this to the Manager, Ed. Four days later and I haven't heard a word from him. I even expressed this to Vanessa in her follow up call on Friday the 22nd. You've ruined a potentially lucrative relationship with an insurance agent now who could have referred you 100x over with my Memphis clientele base. Now, I'll make sure the negative review gets posted everywhere instead.
Chris
The workers moved incredibly slow and then charged me more than the quote in the end because they needed more time. We moved into the space a year ago and the total time with three guys was about 4 hours. In the end, they didn't get all of our stuff and the truck was half empty. Now I am going back and forth with my truck loading things up. The good news is that nothing was broken. Attitude wise, they could have been better.
Response
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<div>Chris, we are very sorry to hear that this occurred during your moving process ; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chris, we are very sorry to hear that this occurred during your moving process ; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Quinn
The drivers were 3 hours past their original pick up window.
Response
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<div>Quinn, we are sorry to hear that this occurred during your moving process ; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Once again, thank you for your review because it allows are company the opportunity to grow and develop effectively. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Quinn, we are sorry to hear that this occurred during your moving process ; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Once again, thank you for your review because it allows are company the opportunity to grow and develop effectively. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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michael
Packing team was real late took 3 1/2 hour lunch and packed things poorly moving team was very efficient compared to packing team
Pat
Perfect moving experience, not one mishap along the way. Will always use again in the future.
Response
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<div>Pat, thank you very much for this review! We really appreciate your comments on our company - we hope you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Pat, thank you very much for this review! We really appreciate your comments on our company - we hope you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jacob
The movers themselves were very professional and courteous but I had some major problems with management, I was sent an email confirming the time for the move which was supposed to be 8-9 am, and when they didn't show I called and was told that they were supposed to be there around 1 pm, and was told that they only had one small job that morning and that they could be there as early as 11am. Nearing 1 pm I called and was told that they should call me soon, a few minutes later I got a call saying they were finishing up a job (even though originally I was told they had one small job in the morning) and would be their around 2 pm. They eventually got their at 2:30 pm, I was grateful though that they sent 5 movers to me out so quickly but there was a clear communication problem.
Response
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<div>Jacob, we are sorry to hear you think this about our company; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company. Once again, thank you for your review because it allows are company the opportunity to grow and develop effectively. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jacob, we are sorry to hear you think this about our company; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company. Once again, thank you for your review because it allows are company the opportunity to grow and develop effectively. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Richard
They were fast and professional. Every piece of furniture was double wrapped and handled with care. In four hours, everything was set up in my new home. Amazing.
Response
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<div>Richard, thank you very much for this review. We are very happy that we were able to make your moving experience phenomenal. We hope you love your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Richard, thank you very much for this review. We are very happy that we were able to make your moving experience phenomenal. We hope you love your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Suzzette
The packers were untrained and simply did not want to work. They arrived a day early. They were deliberately slow and spent time talking & asking each other about item after item. The did not pack a lot of items and poorly packed boxes. They kept saying “leave it for the movers”. So they left cabinets full of items. Many doors they never opened to see the items inside.
When they left several boxes you could hear China cling inside. Many boxes were 1/3-1/2 full. They ran out of boxes. Had no wardrobes & they left early.
The movers could not fill the 2 trucks & left my garage full of items for another truck to come tomorrow. We had plans to be out of the house and in another state at the new house by 8:00. They drove off at 9:00 pm. Then we got on the road.
Unacceptable Service!
When they left several boxes you could hear China cling inside. Many boxes were 1/3-1/2 full. They ran out of boxes. Had no wardrobes & they left early.
The movers could not fill the 2 trucks & left my garage full of items for another truck to come tomorrow. We had plans to be out of the house and in another state at the new house by 8:00. They drove off at 9:00 pm. Then we got on the road.
Unacceptable Service!
Response
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<div>Suzzette, we are sorry to hear you think this about our company; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company, and we have taken the opportunity to focus on: staff/employee training procedures and proper handling. Once again, thank you for your review because it allows are company the opportunity to grow and develop effectively. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Suzzette, we are sorry to hear you think this about our company; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company, and we have taken the opportunity to focus on: staff/employee training procedures and proper handling. Once again, thank you for your review because it allows are company the opportunity to grow and develop effectively. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Elizabeth
The movers were too young and inexperienced. I was totally disappointed in the service this time.
Response
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<div>Elizabeth, we are sorry to hear you think this about our company; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, please note that many of our movers and drivers have been with the company for over 1 year and have previously worked with other moving companies. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Elizabeth, we are sorry to hear you think this about our company; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, please note that many of our movers and drivers have been with the company for over 1 year and have previously worked with other moving companies. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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