Reviews
Chris
I have used 2 Men and a Truck in Houston 3 times and in Austin twice. I have been thrilled with them in the past. I know that all TMAT are franchises but I thought there was a standard of service. While the attitude of my movers was great my overall experience with the OKC TMAT was very poor. The office staff never put me down for even though on 3 different phone calls I was very clear that I needed packing done and exactly how much. The movers came without the necessary materials and then when they packed anything other than the kitchen they did not wrap items nor did they fill the boxes. I told them I was storing many of the boxes for several months. Boxes were crushed during the move and most I had to repack and consolidate to fill the boxes for storage, things were spilled.
Mary Ann
Our two movers (I'm so sorry I cannot remember their names) were so nice and friendly, patient and helpful. Very conscentious to be careful with our items and home. Plus they worked so fast and efficiently! Please give them gold stars from us!!!
Maryann Rollins
Maryann Rollins
Response
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<div>Thank you Mary! We love to please our customers</div>
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<div>Thank you Mary! We love to please our customers</div>
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Rita
Both times we moved it went very smooth and was painless.
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<div>Thanks Rita. Everyday our moves are smooth and painless</div>
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<div>Thanks Rita. Everyday our moves are smooth and painless</div>
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John
I contracted to move on a Friday and the truck showed up on time. However there was some conversation between the movers and office, it was decided that I needed two trucks. Another truck was ordered and after some delay, it arrived before the first truck was loaded. As it turned out everything but TVs and mirrors were loaded onto the first truc,k and management still wanted to use another full size truck for two TVs and 3-4 mirrors. I told the manager I would transport these items and the 2nd truck was returned to yard. Then the manager decided the move might be too long to complete in one day and decided to keep my belongings in the yard for the weekend and deliver the following Monday. Another team completed the move. Both moving teams did an excellent job. Poor management.
Response
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<div>Thanks John. When estimating services for intrastate regulated moves we always have to keep HOS in mind since we are a regulated carrier. Often, we have to finalize moves the next day when moving 200+ miles away. The movers assumed you wanted the entire home moved as they wanted to help with that so the 2nd truck was ordered. We know plans can rapidly change during a move and we are glad we could help</div>
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<div>Thanks John. When estimating services for intrastate regulated moves we always have to keep HOS in mind since we are a regulated carrier. Often, we have to finalize moves the next day when moving 200+ miles away. The movers assumed you wanted the entire home moved as they wanted to help with that so the 2nd truck was ordered. We know plans can rapidly change during a move and we are glad we could help</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Don
Our moves were rather small, just room to room, but your folks treated our furniture with great care. They were very willing to do whatever was needed or requested as part of the move. Kudos to your folks, they were/are top notch!
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<div>Thanks for allowing us to handle your move with care!</div>
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<div>Thanks for allowing us to handle your move with care!</div>
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Anna
I was impressed with the availability and ease of service. BJ was very polite and helpful, he really seemed to know the process and seems to good in lead position.
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<div>Thanks Anna. BJ loved to be of service !</div>
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<div>Thanks Anna. BJ loved to be of service !</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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dana
2ND MOVE IN 60 DAYS FROM HOME. MOVERS WERE LATE, CALLED 2X - 2ND TIME TO SAY THEY WERE STOPPING FOR LUNCH WITHOUT REGARD FOR OUR SCHEDULE FOR THE MOVE. LEFT DOLLY IN GARAGE AT HOME - WE HAD TO BACKTRACK TO ALLOW THEM TO GET DOLLY FROM GARAGE LOSING MORE TIME. HAVE USED YOUR SERVICE MULTIPLE TIMES, NEVER HAD THIS MUCH DIFFICULTY WITH A MOVE.
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<div>Dana,<br/>We always have to give an ETA window of arrival for afternoon moves. The team did take downtime to reflect non charged time to go back and get supplies. I hope this helps!</div>
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<div>Dana,<br/>We always have to give an ETA window of arrival for afternoon moves. The team did take downtime to reflect non charged time to go back and get supplies. I hope this helps!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jana
2 complaints; 1: I wished they would have wrapped all my furniture in plastic 2: the office staff did not communicate that the new address had a flight of stairs and that we would be making a stop to deliver the piano to a different address and going to a storage unit. Otherwise, I was pleased. Very professional crew.
Response
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<div>Thanks for the review. We use moving blankets and shrink wrap to effectively move all items. :)</div>
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<div>Thanks for the review. We use moving blankets and shrink wrap to effectively move all items. :)</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
We love Two Men and A Truck! Linon and Delon did a great job and are hard workers. Looking forward to using you again in the future!
Response
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<div>We look forward to your next move appointment!</div>
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<div>We look forward to your next move appointment!</div>
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Sue
Our experience was excellent. Moving was a very stressful time for us. The guys were very professional & seemed truly interested in making the move as pleasant as possible. They were friendly & put us at ease. They seemed to really care about our belongings & made excellent decisions. We had a few items that were challenging, but they came up with great ideas & handled it like champs. Overall a good experience and yes, I would hire them again and recommend them to anyone.
Sue
Sue
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<div>We strive to make our services seam-less and stress free. Thanks!</div>
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<div>We strive to make our services seam-less and stress free. Thanks!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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