Reviews
Rita
Office staff was Great the chat with, answer all questions, lay out a plan, be 'joyful' when I showed up for more boxes, etc.!
Moving guys were great too! Helped 'cause it's always more than you expect to do'! - Earned their pay and a restful evening! - Rita
Moving guys were great too! Helped 'cause it's always more than you expect to do'! - Earned their pay and a restful evening! - Rita
Response
Hey Rita, thanks for your great review of the office and moving team, it is our pleasure to be of service and we were glad to answer any and all of your questions!
Susan
The three moving guys were able to come earlier than scheduled and were very nice throughout the move. Their moving skills were good - but noticed they didn’t use a ramp on the truck so was difficult hoisting up a 300 lb sofa; somewhere along the line a big chunk of one of the solid maple legs was sheared off. If Ethan Allen can’t supply that leg again, I’ll need to buy four new legs.
Response
Hey Susan, I am so sorry to hear that your move did not go as expected. We have opened up a claim for you and we would love to get this resolved for you. Please feel free to reach us at 775.525.5973 to speak with us regarding your damage claim.
Sandy
These guys are amazing. I would highly recommended them.
Response
Hey Sandy, We sure do love recommendations, they are our highest form of compliment. Thanks so much for the 5 Star Review.
Carol
Steven ortegon, walker, and b d were absolutely geniuses! The way they packed that tiny pod for me and still had room for some last minute items was so beautiful! I can’t say enough about how wonderful they were! I am already recommending them to my friend who is getting teady to move next month and all others getting teady to move!
Response
Hello Carol, thanks for sending your friends our way, we do offer a small token of appreciation for referrals mentioned by name. I'm glad we were able to provide you with a professional and satisfying moving experience. Thanks for choosing, Two Men and a Truck!
Gina
Our moving crew was so accommodating! I don’t allow shoes in the house and the crew laid down moving blankets to accommodate my request. Very nice crew!!
Response
Hey Gina, thanks for understanding our safety concerns as well. I'm excited the crew was able to accommodate your requests and together we found a win win solution!
Justin
Everything was great on the moving side, the guys were great. I had a unique situation of moving a room and belongings out of a house I did not own and had some special needs to get everything moved. The moving staff was super accommodating with everything I needed. I would highly recommend using Two Men and a Truck!
Response
We specialize in the unique, thanks for taking the time to leave us a 5 Star Review! It was our pleasure Justin.
Shauna
Everything has been fantastic with the exception of a damaged piece of furniture at one home that we're working on. However I do understand that things do happen. Other than that incident, everything has been great! Thank you guys!
Response
Hey Shauna, we have opened up a damage claim for you, please feel free to reach out to our office at 775.525.5973 to go over options. Thanks for understanding that things might happen, and still offering a 5 Star Review!
Jo Ann
The team did a super great job - very fast, efficient and careful.
Response
Hey Jo Ann, thanks for the 5 Star review and allowing us the opportunity to show we are the "Movers Who Care"
Karen
I used Two Men to have some heavy furniture in our home rearranged. Andrew and his Reno crew were courteous, friendly, extremely professional, they listened carefully to instructions, and they moved everything with the utmost care. They called to say they could arrive much sooner than expected, which was perfect. I would use Two Men again in a heartbeat and recommend them to everyone!
Response
Hey Karen, we appreciate such a thoughtful review and have relayed the compliments to your moving team!
Rebecca
Packing was good. After arriving to the new location, one didn’t pay any attention to location labels. The dollies scratched up my wood floor, my hand-made furniture, and texture off of my wall. I emailed the provided email and no response.
Response
Rebecca,
Thank you for bringing this matter to our attention and providing feedback about your recent moving experience. We sincerely apologize for the issues you encountered during the move and the lack of response to your email.
We understand the importance of careful handling and respecting your belongings, as well as protecting your floors and walls. We are truly sorry for any damage that occurred to your wood floor, hand-made furniture, and wall texture. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We take customer feedback seriously, and we apologize for the delay in responding to your email. We will investigate this matter further to identify the breakdown in communication and ensure it doesn't happen again in the future.
We would like to rectify the situation and address your concerns. Please provide us with your contact information or reach out to us directly at [company contact information]. We want to make things right and work towards a resolution that meets your satisfaction.
Thank you for bringing these issues to our attention. We appreciate your patience and understanding. We value your business and hope to have the opportunity to make amends and regain your trust in our services.
Thank you for bringing this matter to our attention and providing feedback about your recent moving experience. We sincerely apologize for the issues you encountered during the move and the lack of response to your email.
We understand the importance of careful handling and respecting your belongings, as well as protecting your floors and walls. We are truly sorry for any damage that occurred to your wood floor, hand-made furniture, and wall texture. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We take customer feedback seriously, and we apologize for the delay in responding to your email. We will investigate this matter further to identify the breakdown in communication and ensure it doesn't happen again in the future.
We would like to rectify the situation and address your concerns. Please provide us with your contact information or reach out to us directly at [company contact information]. We want to make things right and work towards a resolution that meets your satisfaction.
Thank you for bringing these issues to our attention. We appreciate your patience and understanding. We value your business and hope to have the opportunity to make amends and regain your trust in our services.
