Reviews
Reid
My move was very last minute and you guys did a fantastic job pulling everything together for me within 24 hours. Office staff were prompt, and very helpful. The moving guys were absolutely awesome (Jeremy, Tristan, and Maaricio). They were very professional, easy to work with, happy to help with whatever needed to be moved, and super efficient with getting everything loaded and unloaded on and off the truck.
Response
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<div>Reid,<br/><br/>Our crews always strive to exceed customers expectations and provide a damage free move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Reid,<br/><br/>Our crews always strive to exceed customers expectations and provide a damage free move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dorothy
The moving team, Jamie, Jess and Rico were all helpful and careful with my belongings. The only thing I would recommend for estimating is possibly asking more questions regarding what is being moved. I called to ask about how to prepare large pictures for moving and was informed about boxes available and also that I needed to take down all pictures or anything from walls. Also, bar b que grill propane tank could not be moved. I have never used moving service before so knew nothing about how to prepare. Maybe a questionaire could be sent to include how to pack unusual items.
Response
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<div>Dorothy,<br/><br/>I aplogize that you feel not enough questions were asked. Every customer is emailed a pre-move letter which goes over everything that needs to be ready by the time we get there. We will make sure we take this into training so we are there to help customers. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dorothy,<br/><br/>I aplogize that you feel not enough questions were asked. Every customer is emailed a pre-move letter which goes over everything that needs to be ready by the time we get there. We will make sure we take this into training so we are there to help customers. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sara
The crew was fantastic and made every effort to complete the job ahead of schedule saving me money and time. Thy were courteous, professional and friendly. I had several very delicate and important pieces that they took great care with and were able to move without any issues. I HIGHLY recommend using Two Men & a Truck for all of your moving needs.
Response
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<div>Sara,<br/><br/>Thank you so mch for taking the time to review the service we provided. Our crews always strive to exceed customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sara,<br/><br/>Thank you so mch for taking the time to review the service we provided. Our crews always strive to exceed customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dee
2 box springs were torn & I had not noticed because the movers covered one of the box springs with a matress in the garage & put ithe other box spring under the mattress on a bed frame. I believe they should have brought the tears to my attention- because they were wrapped & in storage for 2 years & practically brand new with no tears when stored, Also, I just noticed that the corner of the faux leather sofa is scraped & hard to see because it's black. I didn't stand by the truck watching their every move, but instead trusted them to handle my things with care.
Anne
Movers were great- their friendly, professional demeanor stayed consistent throughout a long day. They were careful, competent and hustled all day long. Price ended up being lower than estimate.
Response
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<div>Anne,<br/><br/>One of our core values is care. Our crews truly care about customers and their belongings. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Anne,<br/><br/>One of our core values is care. Our crews truly care about customers and their belongings. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susi
Oneste, Jona and Steven were right on time. They took extra care to wrap my glass and light colored furniture against breaks and scratches. Oneste went through every room with me, to make sure furniture was taken apart and packed right. All of them did not hesitate to ask when the European furniture was tricky to disassemble. At the destination, we toured the rooms, everything was put in the right place. Furniture was unwrapped, put together and inspected for damage. Again they made sure everything was where and how I wanted it. They had me check the truck to make sure nothing was forgotten. A great team: friendly, courteous, careful, fast and very efficient. No damage to goods or property, they can move me again any time!!
Response
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<div>Susi,<br/><br/>One of our important core values is care. Our crews take great pride in providing the best service possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Susi,<br/><br/>One of our important core values is care. Our crews take great pride in providing the best service possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Leah
Could not be more pleased with the prompt service, and care I received. I wish to commend Orlando, Ryan, Henry, and Eric. I used your services on 6/11/18, and again on 7/6/18. I would highly recommend Two Men and A Truck: your GREAT!!
Response
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<div>Leah,<br/><br/>Thank you for the awesome review. Our crews go out there every day doing the best.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Leah,<br/><br/>Thank you for the awesome review. Our crews go out there every day doing the best.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Michael
Mauricio and Xavier were excellent to work with. They were fast, courteous and respectful.
Response
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<div>Michael,<br/><br/>We always strive to provide professional, fast, and courteous service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Michael,<br/><br/>We always strive to provide professional, fast, and courteous service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tania
The experience was extremely excellent my only problem was I was charged for an hour that I did not use
Response
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<div>Tania,<br/><br/>I want to apologize for the issue with 1 hour charge. i will have my customer care manager look into this and see what happened. If you were overcharged we will refund you as soon as possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tania,<br/><br/>I want to apologize for the issue with 1 hour charge. i will have my customer care manager look into this and see what happened. If you were overcharged we will refund you as soon as possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gene
Very professional overall. The movers arrived on time and were friendly. They worked efficiently. The price was fair.
Response
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<div>Gene,<br/><br/>Thank you for taking the time to review the service we provided. Our crews take great pride in providing excellent service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gene,<br/><br/>Thank you for taking the time to review the service we provided. Our crews take great pride in providing excellent service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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