Reviews
Paige
First time using a moving service. The office staff was clear, followed up to ensure I understood all requirements, pricing, etc. The two young men who did our move were polite and unbelievably careful with every piece of furniture and item. And I never felt rushed. They did not mind my changes in pieces to take or not take. It was amazing how much letting professionals handle this activity relieved a lot of stress in this move. Definitely worth the money.
Response
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<div>Thank you, Paige! We aim to please and it sounds like we succeeded! Thank you again for being our Customer.</div>
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<div>Thank you, Paige! We aim to please and it sounds like we succeeded! Thank you again for being our Customer.</div>
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Carolyn
It was a very long day, but my movers got it all done. Everything was moved carefully and placed exactly where I needed it. They were very pleasant the whole time aven though they had to be tired! They did an excellent job!
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<div>Thanks, Carolyn! We're pleased to have impressed you!</div>
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<div>Thanks, Carolyn! We're pleased to have impressed you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
I called them on Friday and had an appointment for an estimate on Monday. Brian met me on time, clearly expressed the process of packing, moving, donating, and storing. He gave me a written estimate and scheduled the move for the next day. Tuesday the team met me precisely on time, double checked that my items were appropriately marked for move, for storage, and for donation then completed the move in a few hours time. The job was efficient, complete, professional, and the final cost was about 35% LESS than the original agreed upon estimate. These guys are awesome. A final comment worth mentioning is that all movers here are full time vetted employees. They donandacirc;??t hire random Day laborers on a part time basis so you can be confident that your property is safe.
Response
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<div>Wow!! Thank you for such a thorough review of our services! We sincerely appreciate your trust in our company and you taking the time to provide your feedback. Thanks again, Robert - it has been a pleasure working with you.</div>
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<div>Wow!! Thank you for such a thorough review of our services! We sincerely appreciate your trust in our company and you taking the time to provide your feedback. Thanks again, Robert - it has been a pleasure working with you.</div>
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Danny
Was very pleased with the movers. They were very sociable, great sense of humor very easy to get along with. I would definitely recommend this company to anyone. They did just as I was told. Packed on one day, moved everything the next. Was very satisfied with my experience with Two Men And A Truck.
Response
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<div>Thanks, Danny! We appreciate the opportunity to be of service!</div>
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<div>Thanks, Danny! We appreciate the opportunity to be of service!</div>
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Pamela
Jeremy and Max were great! If Iandacirc;??d had more cash on me they wouldandacirc;??ve gotten a bigger tip.
Response
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<div>Thanks, Pamela! We appreciate your feedback and have shared your kind words with Max and Jeremy.</div>
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<div>Thanks, Pamela! We appreciate your feedback and have shared your kind words with Max and Jeremy.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Krystal
Didn't know how to move our stuff... Everything they moved they damaged. All our furniture is custom made... and all they want to do is repair. It wasn't repaired when they moved my furniture. Not happy at all. If you want your furniture damage let two men and a truck move your furniture......
Mike
I was very surprised about mover's care about my propertes and moving speed. I will recommend to my friends.
Response
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<div>Thanks, Mike! We don't run with furniture, but we attempt to be as fast as safety permits! Thanks again for trusting our company with your moving needs.</div>
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<div>Thanks, Mike! We don't run with furniture, but we attempt to be as fast as safety permits! Thanks again for trusting our company with your moving needs.</div>
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Francis
Great help and communication from moving team. Dante and the rest of the crew were respectful and courteous. I didn't know about the $140 travel fee but Dante explained it to me. Thanks .
Response
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<div>Thanks for your feedback, Francis! We appreciate your trust in our company.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for your feedback, Francis! We appreciate your trust in our company.</div>
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Doug
PRICING FROM OFFICE WAS A BIT UNCLEAR... FUEL SURCHARGES WERE EXCESSIVE AS GING RATE FOR HHM GUIDE MILES BASED ON NATIONAL AVERGE OF PRICE OF DESIEL IS 34 CPM... TRUCKLOAD CARRIERS... TWO TRUCKS VERSES ONE TRUCK NO DIFFERENCE IN PRICE? UNSURE IF PERSON GIVING QUOTE NEW WHAT SHE WAS DOING OR JUST PULLING STSUFF OUT OF THIN AIR... MOVING TEAM WAS SUPER.... WOULD USE AGAIN JUST BECAUSE OFF THEM.
Response
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<div>Thanks for your feedback Doug. We're sorry about any confusion regarding the fuel surcharge. We offered you the exact same pricing from your last move in 2014 but actually reduced the fuel fee based on the current fee structure as mandated by the NC Utilities Commission (rates are published monthly by the commission). Our management staff is more than happy to discuss this with you in more detail.<br/><br/>You're a highly valued repeat Customer. We want you to be completely happy with our service and fully understand every aspect of our state regulated fee structure. Thank you again for your feedback and please let us know if you'd like to have a conversation beyond your post-move follow up call completed on 1/8/2018.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for your feedback Doug. We're sorry about any confusion regarding the fuel surcharge. We offered you the exact same pricing from your last move in 2014 but actually reduced the fuel fee based on the current fee structure as mandated by the NC Utilities Commission (rates are published monthly by the commission). Our management staff is more than happy to discuss this with you in more detail.<br/><br/>You're a highly valued repeat Customer. We want you to be completely happy with our service and fully understand every aspect of our state regulated fee structure. Thank you again for your feedback and please let us know if you'd like to have a conversation beyond your post-move follow up call completed on 1/8/2018.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kelly
We decided to go with movers this move to take the stress off moving ourselves. They ended up moving us a day and a half after the agreed time, when they showed up, one in particular had a lazy attitude and his pants were at his knees. The truck they brought was not nearly big enough for our stuff so we ended up having to extend our lease so that we could have a few extra days to get the rest of our stuff out, which was an added cost. The poundage was way below the estimate so they should have had room. The guys damaged 2 pieces of furniture and when confronted, they claimed it was already like that before finally conceding they damaged it. Overall, it was nice not to have to do the physical part of moving, but the experience was just as stressful for the amount of money we paid.
