Reviews
Bill
I've had a moving company move me at least 25 times over the years and this move by Two Men and a Truck was by far the very best I've ever had. The mover crew were all superb: professional, polite, hard working, genuinely wanted to make sure that I was more than satisfied with their service. Admin staff went out of their way to locate and return two very small and unique antique items which I could not locate after the move - - service way beyond normal. The only negative I had was with the telephone response (need need more customer service folks during high volume times). Once you got someone on the line their service was terrific; but, getting through to them was a challenge. I'll definitely be using Two Men and a Truck in the future.
Response
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<div>Thank you, Bill!<br/><br/>We apologize for any difficulty reaching us at the office. Our staffing plan is constantly evolving and we're always in search of the next exceptional candidate to join our team. Your point is well received.<br/><br/>We're extremely happy that you're happy and sincerely appreciate your feedback and trust. Thanks again!</div>
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<div>Thank you, Bill!<br/><br/>We apologize for any difficulty reaching us at the office. Our staffing plan is constantly evolving and we're always in search of the next exceptional candidate to join our team. Your point is well received.<br/><br/>We're extremely happy that you're happy and sincerely appreciate your feedback and trust. Thanks again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Chris
My first experience using a Moving Company. Exceptional service. Will highly recommend. As a matter of fact, I have a friend moving soon and have already given them your information. Chris and Lisa
Response
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<div>Thank you Lisa and Chris! We appreciate the opportunity to be of service and the referral to your friend!</div>
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<div>Thank you Lisa and Chris! We appreciate the opportunity to be of service and the referral to your friend!</div>
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Kelly
VERY happy with service. Office staff was so accommodating in rescheduling last minute; movers were very courteous and even though they were coming from a big job did not shirk their job with me. I never got any attitude from the movers even though they had had a long day and they wrapped everything as they should. Will use again! Also appreciated the binding estimate for piece of mind.
Response
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<div>Thank you for the awesome feedback, Kelly! We appreciate you being our Customer!</div>
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<div>Thank you for the awesome feedback, Kelly! We appreciate you being our Customer!</div>
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Paul and Carol
the men worked really hard, the only complaint I have is that we had 2 teams to pack. The marking on the boxes is not what is in them. There was one employee who didn't care what he wrote on the boxes. Since part of my boxes went to storage this has caused me quite a problem. Also Brian did not tell us they would not take any liquid and it is not stated in any of the paper work. This created a problem as we did not have room for everything in our car. If we had known we would have made other arrangements.
Response
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<div>Dear Carol and Paul,<br/><br/>Thank you for your feedback. We're sorry that we fell short of your expectations regarding labeling some of your boxes and the miscommunication regarding the transportation of liquids. Again, we appreciate your feedback and have taken your words as guidance for future improvement. <br/><br/>Best Regards,<br/>Brian and TIm</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dear Carol and Paul,<br/><br/>Thank you for your feedback. We're sorry that we fell short of your expectations regarding labeling some of your boxes and the miscommunication regarding the transportation of liquids. Again, we appreciate your feedback and have taken your words as guidance for future improvement. <br/><br/>Best Regards,<br/>Brian and TIm</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ann
The two men that moved me were awesome. They were friendly and professional. They introduced themselves immediately and we're ready to get started. They explained the process and took care of my belongings. They worked really hard and made sure everything was to my satisfaction.
Response
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<div>Thanks, Ann! We're a Customer Service company that moves people ... very pleased to hear we exceeded your expectations! Thanks again.</div>
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<div>Thanks, Ann! We're a Customer Service company that moves people ... very pleased to hear we exceeded your expectations! Thanks again.</div>
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Tyrone
Excellent experience. Observed good safety practices being used.
Response
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<div>Thank you, Tyrone! Safety is number one and we're impressed you noticed!</div>
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<div>Thank you, Tyrone! Safety is number one and we're impressed you noticed!</div>
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Tonya
Very professional. The moving team worked extremely hard. They actually moved all of our furniture upstairs for a floor refinish. I did hear a couple of bangs and drops, but as of now I didn't see any damage.
Response
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<div>Thanks, Tonya! Sorry about any potential "bangs and drops." Moving is always hard work and at times isn't pretty or necessarily quiet! Rest assured that our Crew are trained professionals that always take great care of our Customer's belongings.</div>
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<div>Thanks, Tonya! Sorry about any potential "bangs and drops." Moving is always hard work and at times isn't pretty or necessarily quiet! Rest assured that our Crew are trained professionals that always take great care of our Customer's belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carla
From the time I called to the men arriving to move to the end EVERYTHING was Awesome!!
Response
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<div>Our pleasure, Carla! Thank you for being our Customer!</div>
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<div>Our pleasure, Carla! Thank you for being our Customer!</div>
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