Reviews
Robert
The crew worked really hard and didn't waste any time. They were a little rough in handling things but fortunately most of the items were attic stored unused items that weren't pristine to start with. Didn't quite understand why they hauled everything upside down including cedar chests, foot lockers, etc. The did wrap everything to protect from scratches and took extra care with mirrors and glass. This was a small job but would use them for larger jobs as well.
Response
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<div>Thank you for the feedback, Robert!</div>
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<div>Thank you for the feedback, Robert!</div>
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Keith and Patricia
overall experience was excellent. The young men who handled the move were cheerful, hardworking, and they handled our things with great care. Management made sure we were well-informed and all went according to what we were told prior to the move. We would definitely use this location again if the opportunity presented itself.
Response
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<div>Thank you Patricia and Keith! We appreciate the opportunity to be of service!</div>
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<div>Thank you Patricia and Keith! We appreciate the opportunity to be of service!</div>
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Sandra
Movers were friendly, professional, and very competent! Loved working with Max, Donte, and Zack. They made a difficult, downsize move for my elderly parents a positive experience!
Response
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<div>Our pleasure, Sandra! Thank you for specifically calling out Max, Donte, and Zack ... we'll be sure to share your feedback with the entire crew at our next morning meeting!</div>
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<div>Our pleasure, Sandra! Thank you for specifically calling out Max, Donte, and Zack ... we'll be sure to share your feedback with the entire crew at our next morning meeting!</div>
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David
I was very satisfied. The appointment was easy, the movers were prompt, curtious, took extra care of my items. A great experience!
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<div>Thanks, David! We're happy that you're happy!</div>
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<div>Thanks, David! We're happy that you're happy!</div>
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Hal
Two men and a truck did a wonderful job moving us. The only two recommendations I would have are: a) They didn't not arrive at the house until mid-morning. We would have preferred an earlier start. Giving the consumer a choice of start times would be helpful. b) My first impression was not very good. The sales agent was late arriving to our home to introduce us to two men and a truck. He was professional, but was still late getting to our house. I would schedule enough time between appts. to ensure a good first impression. Overall our experience was good enough to use two men and a truck in the future.
Response
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<div>Thanks, Hal! Your feedback means a lot to us and will be addressed accordingly. We're glad you had a good experience overall and appreciate your business!</div>
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<div>Thanks, Hal! Your feedback means a lot to us and will be addressed accordingly. We're glad you had a good experience overall and appreciate your business!</div>
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Ashley
We moved two apartments into one house and the guys were ready and willing to handle the task. They were fast and meticulous and made sure that everything was handled with the upmost care. I would definitely use them again!
Response
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<div>Thanks, Ashley! We appreciate the opportunity to move you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks, Ashley! We appreciate the opportunity to move you!</div>
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Vivian
The men really worked hard, and fast , but some of my furniture suffered because of it. I did have damage to a wall that I am having fixed and 2 men and a truck are paying for it. Just need to take more care with wrapping furniture.
Jill
My moving experience was fabulous. The crew was professional and hardworking. They worked well together and seemed to have fun while making sure they took care of all of my belongings. I was especially pleased that the same guys that packed the trucks were the ones that met me at the storage facility to unload. I would recommend them to anyone making a move. Exceptional company!
Response
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<div>Thanks, Jill! We're very glad to hear you had an excellent moving experience!</div>
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<div>Thanks, Jill! We're very glad to hear you had an excellent moving experience!</div>
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Adam and Mindy
Justin and his team of movers were great. They were incredibly friendly and willing to move big pieces of furniture wherever we requested. Our new house was on a very steep driveway where they could not pull the truck in so they had to walk two truckloads up and down the hill to get into our house. I never once heard them complain.
Response
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<div>Thanks, Mindy and Adam! We're extremely happy that you're happy!</div>
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<div>Thanks, Mindy and Adam! We're extremely happy that you're happy!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Amanda
Two Men and a Truck accurately assessed the moving cost and did not charge up to the "do not exceed" amount, which I appreciated. The movers worked hard to carry many heavy, bulky items down two flights of narrow stairs. However, services were promised by the office staff and the movers prior to moving that were not actually carried out. First, it was promised that our items would be delivered to our new home the same day as departing, but instead, they were delivered the following morning, forcing us to spend the night in our new home without furniture. Also, the washer and dryer was disassembled then reassembled by us, even though the office staff said that the movers would provide this service. Overall, the move was a success, but for the price of the service, I expect more.
Response
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<div>Amanda,<br/><br/>Thank you for your feedback. <br/><br/>We apologize that we were unable to complete your move in one day as initially planned. Long distance moving requires us to comply with USDOT and Federal Motor Carrier regulations as it relates to hours of service. From time to time, delivery has to be delayed in the event the job can't be completed within the allowed time frame. Again, we apologize for the delay.<br/><br/>We're also sorry about any confusion regarding your laundry appliances. Our guys are great movers, but we're not professional appliance installers. Per company policy we request that all appliances be disconnected and prepared for moving. In the event our Customers aren't physically able to complete this pre-move task, we will assist upon advance request. Again, we apologize for not explaining this better and for the confusion caused as a result.<br/><br/>All in all we're happy to hear that the move was a success. We appreciate your business and your feedback!<br/><br/>Thanks Again,<br/>Brian and Tim<br/>Franchisees, Eastern NC</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amanda,<br/><br/>Thank you for your feedback. <br/><br/>We apologize that we were unable to complete your move in one day as initially planned. Long distance moving requires us to comply with USDOT and Federal Motor Carrier regulations as it relates to hours of service. From time to time, delivery has to be delayed in the event the job can't be completed within the allowed time frame. Again, we apologize for the delay.<br/><br/>We're also sorry about any confusion regarding your laundry appliances. Our guys are great movers, but we're not professional appliance installers. Per company policy we request that all appliances be disconnected and prepared for moving. In the event our Customers aren't physically able to complete this pre-move task, we will assist upon advance request. Again, we apologize for not explaining this better and for the confusion caused as a result.<br/><br/>All in all we're happy to hear that the move was a success. We appreciate your business and your feedback!<br/><br/>Thanks Again,<br/>Brian and Tim<br/>Franchisees, Eastern NC</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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