Reviews

Still waiting for someone to come and repair the piece that fell off my armoire. Hopefully that will happen soon.

My reservation was moved accidentally to a different day. When I called the guy on the phone got very snippy. Turns out it was an internal error. Then everyone was nice & apologetic. They waived the travel time, but still arrived 2 1/2 hours late. One of the men was in training. They move VERY slowly. At the end of the day, they broke a glass jug filled with pennies on the porch. The jug was important + it took me 1 1/2 hours to clean up all the pennies. We filed a claim & the staff was very flippant about it. They made me feel like I was trying to rip them off. They are sending me $30, but what I wanted was an acknowledgement and apology. I've used your company several times before, but this was a horrible experience. Mistakes happen, but the lack of customer service was what made me mad.

all was good except they forgot a couple of items....and the office got the bill a bit scrambled...however everyone was polite and on time and overall I am satisfied and grateful

Pleased overall. Would have appreciated hearing there was a two hour minimum fee; I would have moved less myself beforehand. I did read this in the paperwork received via email.

The guys worked hard, they did not poke among. They did a great job. Roll Tide!

Two men helped us at a stressful time by being patient and the guys were friendly and handled our “stuff” with care. We were proud of Ben and his team. Thanks.

The movers were hard working and kept busy the time they were on site. There needs to be more teamwork on larger items. One mover moved items that should have been done by two (safety issues up stairs...). The one person had to muscle the items that would have been done easier with the two movers. The ramp (tomy-lift style power ramp) on the truck was misused. Small items were individually taken up the ramp when several items would fit. This took extra time that was not necessary. The office staff underestimated the number of movers needed on the job. There were several large items that needed more than the two movers sent. One item was damaged and the paperwork and phone calls kept one worker away from the job for an extended period of time. I would have Ty move me again.

Communication was very good before the move. They showed up on time, loaded and unloaded carefully, and worked at a proper pace (not trying to milk the clock, but not rushing). The hourly rate was good for two experienced movers and a truck without mileage and other surprise charges. It's great that the company offers services for as little as two hours, as many of us just need help moving a few larger items.

I recently lost my husband, and was trying to move on my own. Your service was amazing. From start to finish, I could not have asked for more. Thank you.

I could not be more satisfied with the services provided. My moving team -- Aaron, Steve, and Joe -- were fantastic. They were prompt, courteous, efficient and super pleasant. The move was completed in a very professional and timely manner. Truly could not be more pleased.