Reviews
Marty
I requested a move from my home in Woodbury on July 10, 2018 to Simply Self Storage in Woodbury--5 minutes away and two movers instead of three. I also requested a move from Simply Self Storage on August 2, 2018 to my apartment in White Bear Lake near Century College three weeks later--15 minutes away and two movers again. Between moves I stayed with friends and family, as I awaited for my apartment to become available. A schedule misunderstanding occurred and my second move had to be scheduled for August 3 instead of August 2, which I discovered on July 31 (2 Men error, not mine). On August 3, three movers showed up (another 2 Men error). I was charged more for the second move than the first move, and I should have been charged less because it took less time. I request a refund.
Response
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<div>Hi Marty, we're so sorry about the miscommunication and we understand your frustration. The customer service representative who you spoke with put the move on hold for you for August 2nd, however, she hadn't heard back with your confirmation and unfortunately, that spot was taken. Our company goes to great lengths to provide the highest level of customer service and we take your feedback very seriously. Our location manager left you a message on your cell phone this morning. Please call him back at your earliest convenience so we can make this right. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Marty, we're so sorry about the miscommunication and we understand your frustration. The customer service representative who you spoke with put the move on hold for you for August 2nd, however, she hadn't heard back with your confirmation and unfortunately, that spot was taken. Our company goes to great lengths to provide the highest level of customer service and we take your feedback very seriously. Our location manager left you a message on your cell phone this morning. Please call him back at your earliest convenience so we can make this right. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Donna
Delivery team were fantastic and very respectful and friendly
Chadd
My media center that I purchased from Ethan Allen last summer was damaged during the move. They should have declared that and honored the agreement. I didn't notice until now. The movers did not turn in the key to the storage locker room at Kellogg Square and it cost me a 35 dollar penalty. I didn't know about the key until a few days later. I should be compensated. I paid for insurance.
Jim
The moving crew was a mixed bag. One worker, the taller person with a British accent, took his time and was respectful of our items. The other mover was not respectful of our items. He seemed to be in a hurry and was more concerned about getting to the next job rather than care for our items. One glaring example is when plastic boxes marked FRAGILE, he carried the boxes on the side; he did not use the handles and was quite disrespectful of the items. We will never hire "Two Men and a Truck" again for our moves.
Response
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<div>Hi Jim, thank you for bringing this to our attention. We're so sorry to hear about your moving experience. We'll be addressing your concerns with the mover who was being disrespectful. We can assure you this isn't the norm and we'll be taking your comments to our team was a learning lesson. We would love to earn your business back and welcome the opportunity to discuss this further. Please contact our location manager at 952.516.7400. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jim, thank you for bringing this to our attention. We're so sorry to hear about your moving experience. We'll be addressing your concerns with the mover who was being disrespectful. We can assure you this isn't the norm and we'll be taking your comments to our team was a learning lesson. We would love to earn your business back and welcome the opportunity to discuss this further. Please contact our location manager at 952.516.7400. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
One guy was awesome, a great mover... the other guy needed some better training. No judgement, but so out of shape and was dripping sweat everywhere and it was all over my freshly painted walls from him leaning on them. Was not happy. I also had to carry lots of boxes in because they were taking so much time.
Response
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<div>Hi Jennifer, thank you for providing your feedback. We're sorry to hear about your experience and for your freshly painted walls. We'll be addressing your concerns with this mover. Our notes indicate you have been in touch with our customer service team, however, please contact our office if you would like to discuss this further. We appreciate your business and hope you're getting settled in well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jennifer, thank you for providing your feedback. We're sorry to hear about your experience and for your freshly painted walls. We'll be addressing your concerns with this mover. Our notes indicate you have been in touch with our customer service team, however, please contact our office if you would like to discuss this further. We appreciate your business and hope you're getting settled in well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mari
very friendly and hard working crews. They were fast, efficient and really knew how to pack the truck to its fullest capacity.
Janyce
I waan't 100% ready to go & the crew was willing to work with & around me.
Then, arriving, a few times I thought I wanted something in one spot & then wanted it in a slightly different spot. They would change it for me.
Then, arriving, a few times I thought I wanted something in one spot & then wanted it in a slightly different spot. They would change it for me.
Rodney
We needed last-minute help with a piano move and had an excellent experience with Two Men & a Truck. Thank you so much.
Fredrick
The three workmen were fast, efficient and friendly. They got the job done in the time expected.
Ivy
I was so happy with the work completed! I will definitely request the same movers for my next moving project.
