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Reviews
Sarah
Excellent office team and moving team. We moved about 3 hours away and they were so fast and efficient. Very professional and easy to deal with in the office and the 3 guys were very careful and nice. I wish I had their energy for the unpacking! Highly recommend
Response
Your recommendation means so much to us. Thank you, Sarah.
Thersea
The men were fast, clean and very professional. I will use them over and over again.
Response
We cant wait to work with you again, Thersea!
Laurie
We had 2 different dates to go to our new home. Both fell apart! We have (still) a Livingroom and Kitchen, and the Diningroom full of boxes ready to go to our next new home! It it very hard to move since there are boxes from floor to ceiling!! We are waiting on them to come and help us to our new home!! We are not very happy!
Response
We're sorry to hear about your disappointment with your recent moving experience. We understand that it's frustrating when things don't go as planned. When our crew arrived and found that nothing was packed or ready for the move, we had to make the difficult decision to reschedule in order to ensure that your belongings were packed safely and securely. We strive to provide the best service possible, and sometimes that means adjusting our schedule to accommodate unexpected situations. We appreciate your understanding and hope that we can make your move as smooth as possible on the next available day. If you have any concerns or questions, please don't hesitate to reach out to us directly.
Beth
The 2 young men who arrived at my house were on time and very professional. They worked really hard that day, I have a lot of stuff! And getting big pieces through the door was challenging at times, but they did it without damaging anything. Kudos to them!
Response
We are so happy to hear everything went great on moving day, Beth! Thank you for the feedback.
Michael
Everything about the experience was perfect. The receptionist was extremely friendly and helpful. The movers were nice and did a good job. The only complaint I have is that there's no way to add a tip for the movers when paying by credit card at the end of the job using their tablet card-reader system. I had wanted to give them a tip, but didn't have cash and had no option to do it by card.
Response
Thank you, Michael, for your feedback! We regret to learn that you encountered difficulties leaving a tip for your moving team at the end of your move. While tipping is indeed an option during the payment process, it appears there may have been some technical issues with the tablet. We appreciate you bringing this matter to our attention, and we'll ensure it's addressed promptly.
Cathy
We used your services to move my sister from one apartment to the next. Never ceases to amaze me how efficient and courteous the move teams are. The office called me right back as soon as I called for a quote, which is wonderful these days. Unfortunately, it was pouring rain on these movers. But they got the job done quickly, efficiently and with no problems. We Will definitely be using them again
Response
We cant wait to work with you again, Cathy! Thank you for the kind feedback.
Carrie
I used this company to move out of my house into my new home in Jan 2024. I paid approximately $490 for a few hours of service. In April 2024, I used them again to move some furniture around in my new home and to dispose of a TV. They were at my house for at a maximum of 45 mins. They left a gouge in my wall. Offered to spackle it. I declined. I ended up paying approximately $530 this time around.
Response
We're sorry to hear about your experience. Our records show that the moving service and junk removal were separate bookings, which may have caused some confusion. We did reach out to explain this and offered to rectify the situation by fixing the wall, but we understand your decision to decline. We assure you that we take all feedback seriously and continuously strive to improve our services. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us.
Danasia
This was my first time using a moving service to help with a move. The service was phenomenal! Very Efficient and got in and out without a hiccups! Will definitely use services again for moving!
Response
We cant wait to work with you again, Danasia! Thank you.
Rene
The team was great. They arrived on schedule. They took care of all the household goods and house. Team was friendly and courteous. The move went better than planned. Thanks.
Response
We are delighted to hear you had a great experience with us, Rene. Thanks for the feedback.
Terry
Overall, everything was great, from pleasant office staff to movers. The only thing I would like to have seen was a little more care in not bumping into walls.
Response
Thank you for your feedback, Terry! We're glad to hear that you had a positive experience with our office staff and movers. We appreciate you bringing to our attention wall protection and will take it into consideration to improve our service in the future.
