Reviews
David
Great team and friendly staff at office.
Only negative was that the guys called at 1200 to say on the way and were done at 1430, so I would have believed due to 30 minutes it took to arrive that total charge would have been 3 hours. However, the estimated time was 3.5 to 5 so they charged 3.5. Still, service was solid and you earned your high Mark's overall.
Only negative was that the guys called at 1200 to say on the way and were done at 1430, so I would have believed due to 30 minutes it took to arrive that total charge would have been 3 hours. However, the estimated time was 3.5 to 5 so they charged 3.5. Still, service was solid and you earned your high Mark's overall.
Response
We do charge for drive time from our office to your location David. We do work hard to ensure that our charges are cleary explained during the estimate process but sometimes we may miss the mark. If you have any questions about the drive time, please feel free to contact our office. We are happy to speak with you.
Connie
It was a fantastic experience! Moving is stressful but the team was awesome!
Response
We are hoping that we were able to make moving day just a bit less stressful on you Connie!
Anna
We had a very large move with very short notice. Two Men and a Truck came through for us. They packed our belongings and moved us with just 2 days notice! The movers that came were professional and helpful. I couldn't be happier.
Response
We really appreciate the opportunity to provide you with great service even at a moments notice Anna! All the best to you!
Nancy
Nick and Jimmy were very professional and kind. They made our moving experience easy.
Response
We love moving people and we are glad it shows!
John and Debbie
My name is John, and your moving team was very courteous, and explained the process thoroughly , I would definitely use the Ann Arbor two men and a truck again
Response
Call us anytime! We are here to help in any way we can with your moving needs!
Angi
They were friendly, professional and fast. Couldn't ask for a better experience!
Response
Our pleasure Angi!
Cary
Devin and his team were outstanding and professional. Excellent experience.
Christine
Christine
Response
We appreciate the opportunity to provide you with great service Cary!
Susan
The young men were very pleasant and helpful. My only concern is that, after they left, I discovered that they had moved the TV, but not the boxes and cords, so that now I will have trouble getting theTV working again.
Response
Thank you for bringing this to our attention Susan. Have you contacted our office? 734-973-6683.
Julie
We had an excellent experience with the Ann Arbor team both in the office and the moving team. The moving team was so careful with all our parents belongings large and small. They were so willing to do all we needed with a great attitude. Made the move for my 90 year old parents a great experience. Thanks so much. Julie
Response
It was our pleasure to help with your parents move Julie!
Cindy
We love using your company! Ashley is always extremely helpful and willing to assist us plan our moves. She goes above and beyond.
As Senior Move Managers, our job is take the work and STRESS out of moving. Our last experience was a little upsetting for us, because the mover cast doubt immediately upon seeing items and told our client that he doubted the item would fit. We wish he would have spoke to us first, measured the POD and measured the item BEFORE advising the client that they may have to leave behind an item. Just a note, for training purposes for your crew for next time! The workers were very kind and had no idea how a simple statement can create a bad experience for our client. We just wish he would have measured first, and spoke to us about any issues, BUT we do like using this company.
As Senior Move Managers, our job is take the work and STRESS out of moving. Our last experience was a little upsetting for us, because the mover cast doubt immediately upon seeing items and told our client that he doubted the item would fit. We wish he would have spoke to us first, measured the POD and measured the item BEFORE advising the client that they may have to leave behind an item. Just a note, for training purposes for your crew for next time! The workers were very kind and had no idea how a simple statement can create a bad experience for our client. We just wish he would have measured first, and spoke to us about any issues, BUT we do like using this company.
Response
We appreciate your honest feedback Cindy and we will follow up with our frontline staff as we can understand how a difficult conversation with your client could have been avoided. Thank you for your continued trust in us. We do appreciate your partnership.
