Moving Made Easy: Answers to Frequently Asked Questions
Frequently Asked Questions
1. How far in advance should I book my move?
We recommend booking your move at least 2-4 weeks in advance, especially during peak moving seasons like summer. However, we do our best to accommodate last-minute moves whenever possible!
2. Do you offer packing services, or do I need to pack everything myself?
We offer full-service packing, partial packing, and unpacking services. Whether you need us to handle everything or just specific items like fragile or bulky belongings, we’ve got you covered.
3. What items cannot be moved by your team?
For safety reasons, we cannot transport hazardous materials such as flammable items, explosives, or chemicals. Additionally, perishable food, plants, and pets should be transported separately by the owner.
4. How are moving costs calculated?
Our moving costs are based on a few factors, including the size of your move (number of rooms or volume of items), distance between locations, and any additional services you choose, such as packing or storage.
5. Are there any hidden fees?
No, we believe in transparent pricing. Once we assess your needs and provide an estimate, the costs are clear. We don’t sneak in unexpected fees after the move.
6. How do you protect my belongings during the move?
We take great care to protect your items. Our professional movers use high-quality packing materials, protective blankets, and secure loading techniques to prevent damage. We also offer coverage options for additional peace of mind.
7. What should I do with my valuable items like jewelry or important documents?
We advise you to keep personal valuables, such as jewelry, passports, and important documents, with you during the move for security and easy access.
8. Can you move specialty items like pianos, antiques, or large artwork?
Yes, we specialize in moving delicate and valuable items like pianos, antiques, and large artwork. Our team is trained in handling these items with extra care to ensure they arrive safely.
9. Do you offer storage solutions if my new home isn't ready yet?
Absolutely! We provide short-term and long-term storage options in secure, climate-controlled facilities if you need to store items before, during, or after your move.
10. What if my moving date changes?
We understand that plans can change. If your moving date needs to shift, simply let us know as soon as possible, and we’ll work with you to reschedule your move.
11. How do I prepare my appliances for the move?
To move appliances safely, make sure they are cleaned, unplugged, and disconnected. For certain appliances, like refrigerators and washing machines, it’s important to let them sit for at least 24 hours before moving.
12. What is your cancellation policy?
We offer a flexible cancellation policy, but we recommend contacting us at least 4 days before your scheduled move to avoid any cancellation fees.
13. Do you handle moves for businesses as well as residential moves?
Yes! Whether you’re moving an office, a retail space, or a warehouse, our team is experienced in commercial moves and can help make your transition as smooth as possible.
14. Do I need to be present during the move?
We recommend being present at the start and finish of the move to oversee the process and ensure everything is in order. However, if you can’t be there for the entire duration, you can arrange for someone you trust to act on your behalf.
15. What happens if something gets damaged during the move?
While we take every precaution to prevent damage, accidents can happen. We offer valuation options, and our team will work with you to resolve any issues quickly.
