Reviews
Holly
Movers were 2 hours late. I went over what I needed with your office person, and said I needed about half of my items packed. Also said I needed around 15 boxes. The movers showed up with no packing equipment. Then tried to get me to pay for another mover and packing supplies. They also did not pack my items well and 2 of my fragile items broke. Also was changed $150 more than I was quoted.
Response
Holly,
Our goal is to meet or exceed customer expectations. We apologize that we did not accomplish this goal for your move. We will use your feedback to focus our training to bolster the areas where we can improve. If you have any other concerns, please contact us directly at 502-324-1718 or info0202@twomen.com
Our goal is to meet or exceed customer expectations. We apologize that we did not accomplish this goal for your move. We will use your feedback to focus our training to bolster the areas where we can improve. If you have any other concerns, please contact us directly at 502-324-1718 or info0202@twomen.com
Mike
We have moved 11 times in my career and this was by far the most professional crew we have had. Will and Brayden did an outstanding job and Misty was a huge help and outstanding in the office. I highly recommend!
Response
After so many moves we are certain you have dealt with many moving companies. We are exceedingly pleased that you had an outstanding moving experience with TWO MEN AND A TRUCK. It's our goal to always make moves less stressful.
Carol
The office reps were both very nice and very friendly. The moving crew were great. They got straight to business and handled everything beautifully. The team leader was very professional and knew exactly what to do and when. You all made a very stressful process much easier!
Response
Our motto is "Movers who care". We are pleased that you were able to see our motto in action.
Renate
Excellent customer service from office staff to moving staff. We are very happy with our experience and will use Two Men and a Truck again.
Response
We believe we have an amazing office and moving staff. We are glad that is your thoughts as well. We look forward to serving you in the future!
Jennifer
Excellent service! The crew was friendly, responsible and flexible to our needs.
Response
Excellent service is what we strive for daily. Glad to hear that you had a pleasant moving experience with us!
Christopher
Our movers (Lee and Chris) were professional and courteous. They did a wonderful job in a very reasonable time frame. If we ever move again, we will look to use Two Men and a Truck.
Response
Lee and Chris are certainly rockstars on our team, so we love to hear about their outstanding job here! Christopher, thank you for letting us know how we did and for choosing TWO MEN AND A TRUCK.
Joel
The two gentlemen who arrived were amazing!! They were very professional, friendly and took great care with all of our belongings. They worked hard in the heat non stop to get us moved in a safe and timely manner. The team work and accommodations were A+ and I would recommend Two Men And A Truck to anyone who needs help moving. If we ever move again I will definitely be a returning customer!
Response
Now this is what we love to hear, Joel! Hot or cold, you can always count on us to show up and move you in an efficient and professional manner. We appreciate these kind words and thank you sincerely for choosing TWO MEN AND A TRUCK!
Lorna
Movers were friendly, quick, and professional. Offered to go the extra mile to make sure I was happy with my furniture arrangement. Could not be happier. Only thing I wish were different is that the office did not notify me on the policy regarding live plants, lightbulbs, and cleaning chemicals. I was also not provided a detailed explanation on the schedule for a 2-day move by the office.
Response
Lorna, we are happy to hear your movers did an outstanding job for you! You comments about restricted items and moving schedules has been noted and we appreciate you letting us know of these concerns as we use them to improve in the future. Thank you for choosing TWO MEN AND A TRUCK!
Latoya
This was my worst experience ever moving in the last 17 years while being active duty military and I only had 7 items to put in storage. When I called I was told one thing. When the mover showed up the range jumped from what I was told too include potentially $200 more. I knew right away they were going for the higher end. It was very shady and I have requested JAG contact the corporate office.
Response
Latoya, we are very sorry to hear about your less than satisfactory experience with your most recent move. As our local moving estimates are non-binding, there is always a chance that they may increase or decrease due to unforeseen circumstances like the addition of items we will be moving the day of the move. We would be happy to discuss any concerns you may have further and invite you to give us a call at (502) 454-6999 to speak with a manager. Thank you for your understanding and for your service as a member of the military!
Gary
The primary two gentlemen who moved us were OUTSTANDING - courteous and extremely polite and helpful. As I mentioned to them, an experience with a moving company totally depends on the guys doing the moving, and thes two guys were fantastic!
Response
We are so happy to hear our movers did such a fantastic job for you, Gary! It's always our goal to be both courteous and polite with every move that we do. Thank you for choosing TWO MEN AND A TRUCK!
