Reviews
Jessie
Men were running late because they were understaffed but they communicated well with me. They hustled the whole time and finished my mom in about half the estimated time. Would definitely recommend!
Response
Communication is always the key to a great move. During peak time staffing can be an issue but we believe it can always be overcome. Glad this was your experience! We look forward to working with you again.
Renee
Nothing to improve upon. They were on time, efficient and friendly.
Response
Perfect moves are a beautiful thing. Glad you experienced a great, stress free move.
Beverly
Our moving team was professional, prompt and very careful with our belongings. Would highly recommend.
Response
The crew that moved you will be thrilled to hear your kind words. Professional, prompt and careful are things they strive to exemplify daily.
Cheryl
The guys were young and seemed to work together well, but one of them became anxious when it got late saying that the company didn't like it when they worked past a certain time so they had to hurry. He wanted to rush putting my bed back together, which I asked them to send someone the next day who could put it back together properly. I also didn't like redoing the agreement.
Response
We are pleased that your move went well minus the bed issue. Our crews pride themselves on working well together. We look forward to working with you again in the future.
Holly
Movers were 2 hours late. I went over what I needed with your office person, and said I needed about half of my items packed. Also said I needed around 15 boxes. The movers showed up with no packing equipment. Then tried to get me to pay for another mover and packing supplies. They also did not pack my items well and 2 of my fragile items broke. Also was changed $150 more than I was quoted.
Response
Holly,
Our goal is to meet or exceed customer expectations. We apologize that we did not accomplish this goal for your move. We will use your feedback to focus our training to bolster the areas where we can improve. If you have any other concerns, please contact us directly at 502-324-1718 or info0202@twomen.com
Our goal is to meet or exceed customer expectations. We apologize that we did not accomplish this goal for your move. We will use your feedback to focus our training to bolster the areas where we can improve. If you have any other concerns, please contact us directly at 502-324-1718 or info0202@twomen.com
Mike
We have moved 11 times in my career and this was by far the most professional crew we have had. Will and Brayden did an outstanding job and Misty was a huge help and outstanding in the office. I highly recommend!
Response
After so many moves we are certain you have dealt with many moving companies. We are exceedingly pleased that you had an outstanding moving experience with TWO MEN AND A TRUCK. It's our goal to always make moves less stressful.
Carol
The office reps were both very nice and very friendly. The moving crew were great. They got straight to business and handled everything beautifully. The team leader was very professional and knew exactly what to do and when. You all made a very stressful process much easier!
Response
Our motto is "Movers who care". We are pleased that you were able to see our motto in action.
Renate
Excellent customer service from office staff to moving staff. We are very happy with our experience and will use Two Men and a Truck again.
Response
We believe we have an amazing office and moving staff. We are glad that is your thoughts as well. We look forward to serving you in the future!
Jennifer
Excellent service! The crew was friendly, responsible and flexible to our needs.
Response
Excellent service is what we strive for daily. Glad to hear that you had a pleasant moving experience with us!
Christopher
Our movers (Lee and Chris) were professional and courteous. They did a wonderful job in a very reasonable time frame. If we ever move again, we will look to use Two Men and a Truck.
Response
Lee and Chris are certainly rockstars on our team, so we love to hear about their outstanding job here! Christopher, thank you for letting us know how we did and for choosing TWO MEN AND A TRUCK.
