Reviews
Lee
Great guys. We had a fun day with them. Hard workers. Very determined to get our items up a very narrow staircase.
Michael
After 3 moves with your company in 15 years, I’m as satisfied as I ever was. You are still the “go to” mover in Indianapolis in my opinion. You get all of the professionalism without the crazy pricing.
Janie
I called and cancelled this move two weeks before the move date. Your staff never recorded the cancellation and your driver showed up on moving day! I talked to three people in your office. No one called me back to refund my deposit. Your staff’s performance is unacceptable.
Response
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<div>Janie- It was great getting a chance to speak with you today and we will be looking into how exactly this happened. Our men did show up on the original move date even after you called and cancelled weeks earlier. You did everything correct and we want to thank you for discussing the details to further improve our customer care. We do hope we can earn your business in the future as we show you have used “The Movers Who Care!” multiple times in the past. Thank you.<br/>Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Janie- It was great getting a chance to speak with you today and we will be looking into how exactly this happened. Our men did show up on the original move date even after you called and cancelled weeks earlier. You did everything correct and we want to thank you for discussing the details to further improve our customer care. We do hope we can earn your business in the future as we show you have used “The Movers Who Care!” multiple times in the past. Thank you.<br/>Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sandra
Two guys who moved some items for me were professional and courteous.
Karl
I had some damage done to my new home but I have yet to hear back from customer service even though I was told 3 business days and have left multiple messages.
Joseph
Our movers were excellent, very friendly with great attitudes despite doing the move in a snowstorm. Very happy with our service. I wish I could recall the movers names as they should get a raise for how awesome they were during the less than ideal conditions.
Lyna
Very impressed with the movers! They ran from the truck to my apartment and vice versa. Very courteous and friendly.
Adam
Moving crew was excellent and professional, and they moved our stuff quickly but with care.
Office staff misrecorded what we wanted- they said we only had a few boxes with no furniture and that we lived on a 3rd floor apartment. We had specified we had 2 bedrooms of furniture and a living room and that we were on a 1st floor apartment. This made trouble for the moving crew when they showed up. However, the crew handled the situation well and moved everything for us.
Office staff misrecorded what we wanted- they said we only had a few boxes with no furniture and that we lived on a 3rd floor apartment. We had specified we had 2 bedrooms of furniture and a living room and that we were on a 1st floor apartment. This made trouble for the moving crew when they showed up. However, the crew handled the situation well and moved everything for us.
Pamela
Need very specific items moved; washer dryer and freezer. The team was very efficient and professional,
Rita
In general, our experience was very good. Some damage was made to our house doors as we moved out but the company has made compensations appropriately. The moving crew was very courteous and efficient however more care could have been taken in off loading at the final location. My husband and I have not moved in almost 30 years, so it was an eye-opening experience in realizing how much stuff we had to move and the Two Men and a Truck crew helped us through it .
