Reviews
Christina
I clearly communicated that I was hiring the moving service for my parents and wanted to pay for the service and NOT HAVE THEM PAY. The sales person I spoke to was great and assured me I could and that he would note it on the order so the field team wouldn't ask for a card at the move. He charged my card for the deposit and told me he couldn't charge for the full amount in case it went under or over the scheduled time allotment. He assured me that someone would call me for the credit card at the end of the move. They never called, but instead charged my parents. I called to have it reversed and was told that they wouldn't do it b/c accounting wouldn't approve it. I asked to speak to a mgr, was told one would call me the next day. Never called. I've called two more times to no avail.
Response
<div class="bv-review-response-container">
<div>Christina-We are very sorry to hear about the mis-communication with your move and how the payment was going to be handled. We have reviewed and looked into the situation and what could have been done better. We will also be implementing new procedures to help alleviate this situation in the future. We do apologize and hope we get the chance to earn your business in the future. Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Christina-We are very sorry to hear about the mis-communication with your move and how the payment was going to be handled. We have reviewed and looked into the situation and what could have been done better. We will also be implementing new procedures to help alleviate this situation in the future. We do apologize and hope we get the chance to earn your business in the future. Two Men And A Truck Indianapolis</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Mike
Getting the move set up over the phone was a good experience but my overall satisfaction was cemented by the team. Your movers were on time, polite and extremely efficient. I would highly recommend 2 Men and a Truck for anyone needing help moving.
Cliff
REALLY nice young men. Competent in every respect. Great value.
Ken
We had Jon and Robert great guys went straight to work they were organized , courteous, polite, even when we had some changings on the placement of the furniture , they were happy to move it where ever we wanted it. Would request them again. But I hope I don't move again for a long time. lol no offense!
Stephanie
The crew was wonderful and made the job fun and relaxed, though they were careful and thoughtful as well. They worked the entire time, were smiling and positive throughout, and were generally nice to have in our home. We would definitely recommend Two Men and a Truck to family and friends!
William
The two men showed up and within 5 min of me doing a walk thru, they jumped right in to get started and knocked it out in less time quoted. These two men were rocking it and had great attitudes the whole time. I’d use them again for sure.
Judy
I had some very large and heavy furniture on the second story. Hard to get out because they had to roll it over the banister. They really had to work hard. No complaints from them. They just set to work. Loved that they paved and wrapped everything.
We did run out of boxes on the packing. I found no broken items when we unpacked.
They explained everything very clearly so I understood. Wonderful team.
Thank you
We did run out of boxes on the packing. I found no broken items when we unpacked.
They explained everything very clearly so I understood. Wonderful team.
Thank you
Beverly
Needed a piano moved and they scheduled me for four days away. Very helpful and took good care of my piano. Friendly person on the phone, as well as the delivery guys!
Jan
THE YOUNG MEN WORKED QUICKLY AND EFFICIANTLY. WE WERE VERY IMPRESSED.
Roy
Chris and CJ did a great job for us! They were efficient, courteous and I would be happy to have them again. I would be happy to recommend both to anyone else in need of movers!
