Reviews

Unfortunately I waited too long to complete the survey and don't remember the names of my movers. One of the guys was awesome, very friendly, outgoing and you could tell he was experienced. The other guy was much more quiet and you could tell he was new. He was holding 2 desk drawers and one of them came apart and dropped to the ground. They completed a damaged property form but I never heard from anyone. The person I worked with on the phone, I think her name was Theresa was GREAT! She was very knowledgeable and friendly. I'll be moving in a month & would like to use your company again. But, I have to be honest, I'm a bit concerned. My family used you before and hand nothing but a top notch experience. If this were my first time using your company I probably wouldn't come back.

JT And his crew were absolutely perfect. They were fast efficient and very friendly. I wouldn’t change a thing. It was worth every penny!

Great job start to finish. Worth the price. Super team - were very professional, polite and careful in their work.

I would just like to thank Ben and Tyrone for making my move from Illinois to Ohio a none eventful experience. They always had me first in their minds and made me feel at ease. Handled my belonging as if it was theirs. They said they were called the DREAM TEAM and believe me they were. I would use TWO MEN AND TRUCK again and recommend them to anyone who is planning a move. Thanks again Ben and Tyrone. Patsy

I was unhappy with my service for this past move. I had previously used your aurora team for a move and was impressed with their professionalism and how organized they were. All the labeled boxes were I. The assigned room and they used carpet wrap to save my carpet.
This move:
-an 8x10 rug was left In The old house
-there was salt and dirt all over both homes. Nothing was done to protect any of my flooring, wood, tile or carpet.
- Boxes were not placed in the proper, labeled rooms. They were either left piled in my front rooms or garage.
-one of the crew on my team contacted me at 3:15 am on the night after my move. I am a single mom and was extremely nervous and had a police watch through Thursday of this week. It was non-threatening but made me uncomfortable. I don’t know why they would have my phone number after a move at all. I did not want to contact you because of my concern over retaliation. They know where I live and that I’m alone.

Overall, this has been a difficult experience. I would not recommend your company to someone moving.

I did not have a good experience this time with the moving company.
Movers did not handle my items with care and I have some furniture damage. I paid for overnight storage and the first day they couldn’t fit everything on the truck and I had to take some of my belongings somewhere else for storage overnight. The first day, they took the beds apart and the second day there was a different installer that couldn’t assemble the beds again and he did not had any tools with him. I had to wait for the next day for our beds to put together again. I am still waiting for my furniture to be fix or replace and for some money to be refund after all the inconvenience that I had to deal with my move.

We had good experience with your job. Big thanks. However, after moving , one of our file cabinet drawer lost the metal bar for the hanging folders, Could you please send someone to check and fix this issue? thanks.

Product placed in storage. Do not know the overall condition of the move. Do know that both wooden dinning room and kitchen chairs are scratched being placed upside down on a concrete floor.

They tracked mud all over my white carpets, damaged a couple of the walls with their moving dollies. One guy kept dropping boxes breaking the contents inside and telling me to 'file a claim' every time he dropped a box. A delicate table (which I warned them about) was severely damaged after they did not protect it during transport. The table has 6 legs -- 3 on each side. When the door of the truck was opened, 3 of the legs on one side were ripped off of the table. Overall I had about 20 boxes dropped by them and 3 large items damaged. Still trying to go through the 'claim' process with them for repayment. Oh, they had *no problem* collecting the $700.00 fee for the move even though the damage they caused FAR exceeded the moving fee. One guy was even waiting for a tip afterwards.

Two very small statured young men showed up. Clearly while there was little furniture and relatively few boxes (no appliances or hard case furniture), it was a strenuous move for them. They dropped my new white couch, damaging it even though I provided coverage to protect the couch (they took it off); used gloves that left marks on cushions/coach; seemed slow (with especially one being winded/distressed and the team lead taking on more of the heavy lifting). Overall took longer than what was necessary which then required me to pay extra as well as have the damage. Filed damage but haven't been contacted. Nick - lead guy - was good; 2nd guy was not a strong resource. I wouldn't be able to use them on my upcoming major move - a 4 BR house so I will look elsewhere. Not normal 2M&T service.