Reviews
Christopher
Jake and Jeff were careful and courteous. They moved briskly (it was an hourly local move) but were careful with all of our things. We were moved in good time. The guys were patient and cheerful. The charges were reasonable, and the move was successful!
Response
<div class="bv-review-response-container">
<div>Thank you so much for the glowing review. All the guys really do a great job for all of our customers. Please let us know if there is anything in the future we can help you with. Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you so much for the glowing review. All the guys really do a great job for all of our customers. Please let us know if there is anything in the future we can help you with. Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Jason
I am not sure how things normally are handled but when items were placed in garage they were just sliding my dressers etc instead of picking them up to move or lay them out better. I am surprised legs were not busted but some became loose. I had mattress covers that could have went on and I guess I should have done it myself before but also they did not ask if I had them. They kept pressuring me for the time of 3 hours and questioning whether they can do another trip etc. They also left the legs of my dining room table on the truck, therefore on move in day, I was not able to get that set up. It took 3 days for them to notify me that they left the legs on the truck. Need to emphasize more to customer that 3 hrs is truck leaving to truck getting back. I personally don't like this.
Response
<div class="bv-review-response-container">
<div>I am very sorry to hear that the men were dragging things across your garage floor. That is not how we train our guys and we don’t expect moves to be handled like that. I am very sorry about that or any confusion when it comes to the bill. Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>I am very sorry to hear that the men were dragging things across your garage floor. That is not how we train our guys and we don’t expect moves to be handled like that. I am very sorry about that or any confusion when it comes to the bill. Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Renee
Did great and careful job with taking apart my real wood bed frame and putting it back together in new place the exact same way and the rest of my real wood bedroom set that was very heavy with no damage.
Response
<div class="bv-review-response-container">
<div>That is one of the great things about never hiring day labor. All the guys have been with the company for a while. They know how to breakdown and reassemble the majority of the bed. Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>That is one of the great things about never hiring day labor. All the guys have been with the company for a while. They know how to breakdown and reassemble the majority of the bed. Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Teresa
Everything went very well except the 6th wardrobe was missing the bar inside it, so it could not be used, so I had to put 1/6th of my clothes in two clothes baskets and shove them into my car along with everything else, that could not go on the truck. The man that did the quote named Alex told me he would schedule 6 wardrobes, but one was old and dirty and "was always on the truck". If he had sent 6 clean new wardrobes it would have been much better.
Response
<div class="bv-review-response-container">
<div>I am very sorry that we forgot those bars. I am glad that everything went smoothly besides the bars. We would like to thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>I am very sorry that we forgot those bars. I am glad that everything went smoothly besides the bars. We would like to thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Leslie
Very impressed with the ease of scheduling, pricing, time updates, and driver contact. Very impressed with the organized, efficient, and fast loading and unloading of the truck. Very happy with movers and their friendly helpful attitude. Thank you!
Response
<div class="bv-review-response-container">
<div>Thank you for sharing your experience with us, Leslie. We strive to exceed our customers expectations from start to finish. We really appreciate your kind words.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you for sharing your experience with us, Leslie. We strive to exceed our customers expectations from start to finish. We really appreciate your kind words.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kristin
Ryan and the team were fantastic. They worked hard and efficiently and got the job done in around 3 hours.
(Estimate was 5.) I enjoyed the teamwork displayed and their friendly interaction with me. Moves can be stressful and the laughter helped make it not as stressful, and a rainy day brighter.
(Estimate was 5.) I enjoyed the teamwork displayed and their friendly interaction with me. Moves can be stressful and the laughter helped make it not as stressful, and a rainy day brighter.
Response
<div class="bv-review-response-container">
<div>We are so glad to hear your crew was able to make your move a bit less stressful, Kristin. We really appreciate your review and look forward to assisting you with your future moving needs.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are so glad to hear your crew was able to make your move a bit less stressful, Kristin. We really appreciate your review and look forward to assisting you with your future moving needs.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Donald
The movers were great.
Somewhere there was a breakdown in communication. The truck was not big enough for everything. I was told by the movers that there was only supposed to be 12 boxes. My estimate# 0294-011731394 had a total of 49 estimated boxes. There were 12 boxes requested to be possibly supplied by your company. Also, I told my office rep (Tess) on 2 different phone conversations that I was adding lawn equipment (lawnmower, snowblower, power washer, etc.), I was never told that the movers were not licensed to haul flammables such as gas. In the end I had to rent a truck (expense to me of $58.98) to haul those items and all other items that would not fit on the truck. For these reason I rate the office staff poorly.
Somewhere there was a breakdown in communication. The truck was not big enough for everything. I was told by the movers that there was only supposed to be 12 boxes. My estimate# 0294-011731394 had a total of 49 estimated boxes. There were 12 boxes requested to be possibly supplied by your company. Also, I told my office rep (Tess) on 2 different phone conversations that I was adding lawn equipment (lawnmower, snowblower, power washer, etc.), I was never told that the movers were not licensed to haul flammables such as gas. In the end I had to rent a truck (expense to me of $58.98) to haul those items and all other items that would not fit on the truck. For these reason I rate the office staff poorly.
Response
<div class="bv-review-response-container">
<div>We appreciate you sharing your experience, Donald. We are always looking for ways to improve our service and processes. Customer feedback helps with that process. We try our best to communicate all pertinent information to our customers prior to their move on the phone and via confirmation letter. We apologize for the inconvenience this may have caused and hope you will give us another chance to exceed your expectations in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We appreciate you sharing your experience, Donald. We are always looking for ways to improve our service and processes. Customer feedback helps with that process. We try our best to communicate all pertinent information to our customers prior to their move on the phone and via confirmation letter. We apologize for the inconvenience this may have caused and hope you will give us another chance to exceed your expectations in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Patricia
The crew was so professional, helpful, and went out of their way to help!!
Response
<div class="bv-review-response-container">
<div>We have an amazing group of men working for us. They all truly care about helping our customers. Thanks, Patricia.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We have an amazing group of men working for us. They all truly care about helping our customers. Thanks, Patricia.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Larry
They came on time, were polite and helpful, and did a great job.
Response
<div class="bv-review-response-container">
<div>Thank you for your review, Larry. We really appreciate it!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you for your review, Larry. We really appreciate it!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Eric
The service was absolutely outstanding! The crews attention to every detail was noticed and appreciated. I can't say enough about what a great experience it was working with your team.
Response
<div class="bv-review-response-container">
<div>We are so pleased to hear about your absolutely outstanding experience with us, Eric. It's important to hear both negative and positive feedback from our customers but yours definitely made our day! Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are so pleased to hear about your absolutely outstanding experience with us, Eric. It's important to hear both negative and positive feedback from our customers but yours definitely made our day! Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
