Reviews
Jeffrey
Awful experience. Movers were late, bad attitude, extremely slow. 1600 sf foot free standing home with miminal furniture going three miles away took 10.5 hours! The team out of carol stream that services naperville needs retraining ASAP.
Response
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<div>Jeffrey, We are so sorry you did not have a good moving experience. Thank you for reaching out to us and making us aware. Our quality assurance department has been notified and they will be in touch with you.</div>
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<div>Jeffrey, We are so sorry you did not have a good moving experience. Thank you for reaching out to us and making us aware. Our quality assurance department has been notified and they will be in touch with you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
I was very satisfied with the whole process starting with Paul in the office and right through to the crew handling the move. Every one was friendly and courteous. My move was small, but they didn't make me feel like it was unimportant. Thanks again for your help and you can be sure if I have another move down the road, I'll give you a call.
Response
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<div>James, Thanks you so much for taking time to let us know you were please with our moving services. We appreciate your kind words. Best of luck in your new place. Have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>James, Thanks you so much for taking time to let us know you were please with our moving services. We appreciate your kind words. Best of luck in your new place. Have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Irene
The staff from office to d/m was courteous, friendly, and professional. Office staff (Clarissa) made necessary calls to maintain contact and confirm times as well as monitoring the service. She was very thorough and detailed re: the financial aspect along with the other issues involved in my move.
Brandon and Mike are very nice young GENTLEMEN. They also were very thorough, detailed n considerate packing my furnishings and belongings going to storage. They drove carefully at normal speed allowing my friend to follow behind because we did not know the way. They were knowledgeable re: the route and got us there in good time. At the end of move Randy from Life Storage and I checked the truck. All items were moved into the storage unit very neatly. I was very impressed. Yay Yay!
Brandon and Mike are very nice young GENTLEMEN. They also were very thorough, detailed n considerate packing my furnishings and belongings going to storage. They drove carefully at normal speed allowing my friend to follow behind because we did not know the way. They were knowledgeable re: the route and got us there in good time. At the end of move Randy from Life Storage and I checked the truck. All items were moved into the storage unit very neatly. I was very impressed. Yay Yay!
Response
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<div>Irene, Thank you for selecting us as your moving service. We are pleased our team could help make your experiencing stress free from beginning to end. You can be sure we will share you kind words with Clarissa, Brandon and Mike.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Irene, Thank you for selecting us as your moving service. We are pleased our team could help make your experiencing stress free from beginning to end. You can be sure we will share you kind words with Clarissa, Brandon and Mike.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
Lamar and Brandon were courteous and very careful with all my belongings and wrapped things well. Made moving day go well. Thanks!
Response
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<div>Judy, Thanks so much for your kind words. We are delighted that your move day went so well. Thanks for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Judy, Thanks so much for your kind words. We are delighted that your move day went so well. Thanks for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
There were only two men misread of three, so it too long get than expected
Response
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<div>James, We are so sorry that only two men were available for your move. It is not the norm for us to provide less manpower than quoted. The pricing should have been adjusted accordingly. Please do give us a call at 630.834.6683 and press 3 to speak with our quality assurance department to address this issue. Thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>James, We are so sorry that only two men were available for your move. It is not the norm for us to provide less manpower than quoted. The pricing should have been adjusted accordingly. Please do give us a call at 630.834.6683 and press 3 to speak with our quality assurance department to address this issue. Thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dennis
Only negative, John ,one of the crew tracked in mud. He was not feeling well and went home so probably atypical.
Response
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<div>Dennis, Thank you for your FIVE STAR review, and for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dennis, Thank you for your FIVE STAR review, and for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Timothy
Will be very satisfied upon having the dispute resolved over the total price. Was dissatisfied of the overall price going up based on the distance items were moved from the truck to the apartment. I'm looking for the price to be reduced in the next day or to. Otherwise, will use 2 MEN AND A TRUCK AGAIN AND WILL RECOMMEND THEM TO OTHERS.
Response
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<div>Timothy, It sounds like your move experience was a good one, but felt that pricing needed to be adjusted. I'm sure our quality assurance will be in touch with you very soon and address your concerns. Please do not hesitate to call us at 630.834.6683 and press 3 for immediate assistance. Thank you for choosing TWO MEN AND A TRUCK®. We look forward to resolving your issue.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Timothy, It sounds like your move experience was a good one, but felt that pricing needed to be adjusted. I'm sure our quality assurance will be in touch with you very soon and address your concerns. Please do not hesitate to call us at 630.834.6683 and press 3 for immediate assistance. Thank you for choosing TWO MEN AND A TRUCK®. We look forward to resolving your issue.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Frank
Best move ever. Test highest of customer service. The crew was great!!!!!!!!
Response
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<div>Frank, Thank you so much for your kind words. We certainly never tire of hearing that our customers had an awesome move experience. Thanks for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Frank, Thank you so much for your kind words. We certainly never tire of hearing that our customers had an awesome move experience. Thanks for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shellie
The guys were really friendly and were able to move my equipment downstairs with no problem. They were very quick, too. Great experience!
Response
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<div>Shellie, Thanks for your kind words and five star review. We are so pleased you experienced a great move. We will pass your kudos along to our very capable crews and thanks again for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Shellie, Thanks for your kind words and five star review. We are so pleased you experienced a great move. We will pass your kudos along to our very capable crews and thanks again for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Charles
The crew was great --very hard-working and cooperative,and Paul in the office is upbeat and personable. However, the bill also exceeded my expectations, caused, I think, by a failure to take into account the time needed to move items through the building we were leaving. Went much faster on the other end, though it took until quite late to get everything inside our new townhouse. Since my wife and I are in our early 80s, I sincerely hope that this is our final move, but if it's not would use your firm again
Response
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<div>Wow! Five Stars. Thank so much for all your kind words Charles and your patience while our crew moved your belongings. We love recommendations and are so pleased that you would use us again. Enjoy your new place!</div>
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<div>Wow! Five Stars. Thank so much for all your kind words Charles and your patience while our crew moved your belongings. We love recommendations and are so pleased that you would use us again. Enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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