Reviews

Everyone was very professional and listened to my concerns and answered all my questions. My calls to the office were handled promptly. I also appreciated the movers arrived on time and continuously worked until the job was completed. The movers treated my belongings and furniture with care and placed items exactly where I wanted them in the new home. Thank you.

For the most part, all was fine - except when moving a bedroom dresser a wall was gouged quite deeply and I had to repair and paint it, At the time one of the movers downplayed the damage saying it was just a small mark. I believe the damage should have been treated in a more serious manner,

The men were great but there was a broken arm on my chair and some scratches. We were told someone would contact us and I have heard nothing from them. That is why I rated the poor marks

Everything was very good. Only one issue with a chip out of a chair that required a report to be filed. I hope that is remedied.

Vintage jukebox severely damaged in the short approx 41 mile move. Mover had to see damage when it was delivered and he did not inform me. You accepted no responsibility for what cost me over $2000 to have repaired.

The movers did not wrap hardly any of my furniture. While one guy was working the other 3 stood around.
I carried things to the truck to help.
Damaged a few things. Awful move!!!!

The moving team was great. They were genuinely concerned about my property and worked very well as a team. Only one damaged item that we are aware of happening in the process.

However the up front estimation process seems to be lacking accuracy and good communication with the moving team. '2 Men and a Truck' became '5 Men and 2Trucks' after the walk-thru and estimation which was understandable. But in the end it was '6 1/2 Men and 3 Trucks'. At the high end of the estimate it was off 33%. At the low end of the estimate is was off 69%. The time went from 7-8 hours to 11 1/2 hours.

There is a disconnect somewhere.

Thanks

I was over charged and misquoted as well as lied to verbally about the time. No one communicated with me. I had to call several times to find out what was going on. Management was also very nonchalant about me being over charged and my television being broken while in transport. I feel insulted that they offered me $12.00 to cover the cost valuation of my 55 inch television that was attached to a quarter inch glass base. Horrible experience.

The movers moved slower than anticipated. I carried a lot of my stuff to the truck for them to save time even with an injured back. The one reason I hired movers. I called friends to help unload at my new home because it was taking longer than I thought it should. The driver took more than a half hour to pull down each drive way. That cost me $200 just to have them back up. I was told it was a truck the driver wasn't use to. They also put huge ruts in my neighbors yard. My sectional wasn't put back together so I will have to hire someone to do that. The guys were nice though. I guess I expected things to move quicker. Also, I feel they could have bought their lunch with and ate in route but they landed up stopping for lunch on the clock ---ugh.

I had another company booked to handle my move to Tennessee, I fired them after they showed up 5 hours late and tried to upcharge me $2,100.00 over the contract price. Talk about scramble mode... I called 2 men about the move and they couldn't schedule me in time. They did, however, offer to provide 3 men to load a truck if I chose to rent one. That's what I did and the men they sent couldn't have been more professional and hard working. I don't think they took more than a 5-minute break during the 3 hours it took to load my house up. If I had to do it all over again, I would call them first. And here's an FYI, if you need to rent a truck in Illinois, go outside of Cook and DuPage Counties. Was 850.00 less in Grundy and LaSalle County. GREAT JOB GUYS!!!!! Mike