Reviews
Sandra
Timeliness was my only issue. Movers were supposed to arrive at 8:30am. They did not arrive until 2pm!! This was after numerous phone calls to office and regional manager. I was compensated with a reduction in price.
Response
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<div>We're so sorry to hear that your experience was anything less than exceptional Sandra. We never want one of our customers' to feel let down and I'm sorry that this occurred on your move. I do hope that you see that we always try to make things right even when we have an error in scheduling. Please let me know if you are not completely satisfied after we talked.</div>
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<div>We're so sorry to hear that your experience was anything less than exceptional Sandra. We never want one of our customers' to feel let down and I'm sorry that this occurred on your move. I do hope that you see that we always try to make things right even when we have an error in scheduling. Please let me know if you are not completely satisfied after we talked.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lindsey
Malcolm, Darnell, and Warren took care of my move. They were very efficient, courteous, and kind. They took great care of my stuff. AND they took apart and reassembled our beds... That's just fantastic. One less thing for me to worry about. Could not have asked for a better experience.
Response
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<div>We are so happy to hear this Lindsey! I'll be sure to let Malcolm, Darnell, and Warren know how pleased you were with the service that they provided. Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so happy to hear this Lindsey! I'll be sure to let Malcolm, Darnell, and Warren know how pleased you were with the service that they provided. Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Liann
The move was done so smoothly in a timely manner. The men where efficient and to took pride in moving my belonging.
Response
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<div>Thank you Liann!</div>
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<div>Thank you Liann!</div>
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Katie
This was my second time using 2MAAT. I recommend them to everyone that I know is moving. They work quickly and with diligence, which is much appreciated since you pay hourly. I had an unusual situation where I had closed and bought back to back on the same day, so I had to pack my items on the truck the day before closing. Terry insisted that I call him when I was done with buying the house so that his team could do the unloading. He said, I want us to be the ones to unload, since I'm familiar with your belongings. Sure enough, the same crew came out the next day and quickly unloaded. I am extremely pleased, to say the least.
Response
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<div>Katie, Thank you so much for such an outstanding review. We love helping customers through difficult moves so we're humbled that you chose us to help with this. I'll be sure to let Terry, Warren, and Matt know how pleased you were.</div>
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<div>Katie, Thank you so much for such an outstanding review. We love helping customers through difficult moves so we're humbled that you chose us to help with this. I'll be sure to let Terry, Warren, and Matt know how pleased you were.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Michelle
I have used Two Men And A Truck several times. I have always been highly satisfied with the services provided. DeMarcus and James L were wonderful. They were both very professional, moved extremely fast, made sure everything was unloaded in the proper rooms/positions and were a pleasure to interact with throughout the entire move. I highly recommend Two Men And A Truck and if you have the option of choosing your movers choose DeMarcus and James L.
Response
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<div>James and Demarcus pride themselves on being the best at everything they do and we certainly appreciate the fact that you noticed Michelle! I will be sure to pass all of your wonderful feedback over to them and give them a round of applause from you!</div>
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<div>James and Demarcus pride themselves on being the best at everything they do and we certainly appreciate the fact that you noticed Michelle! I will be sure to pass all of your wonderful feedback over to them and give them a round of applause from you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Celestine
Horace and Dasimon and Diane were excellent, from Smyrna GA to Gainesville, FL. They were very kind and courteous and hardworking. I was impressed by how they communicated among themselves. They worked as a team. But what really impressed me was how Horace treated the young ones or subordinates. He listened to them and motivated them. I bring this up because I am always excited about good leadership and presence. I have mentioned your company to my fellow profs at the University of Florida. Thanks so much.
Response
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<div>Thank you for letting us prove to you that we really are the "Movers Who Care"<br/>Horace, Dasimon, and Diane love hearing feedback like yours Celestine! I will be sure to read this out loud at our weekly safety and training meeting. We hope you are enjoying your new Florida home :)</div>
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<div>Thank you for letting us prove to you that we really are the "Movers Who Care"<br/>Horace, Dasimon, and Diane love hearing feedback like yours Celestine! I will be sure to read this out loud at our weekly safety and training meeting. We hope you are enjoying your new Florida home :)</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alex
My experience could not have been better. Everyone was incredibly helpful, and the movers who came out were friendly, careful, and quick.
Response
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<div>Our crews really do embody our core value of "be your best and have fun'! <br/>Thank you for noticing how much pride we take in our business Alex!</div>
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<div>Our crews really do embody our core value of "be your best and have fun'! <br/>Thank you for noticing how much pride we take in our business Alex!</div>
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Clyde
Our Movers, Rochester, Adrian, and Keal were extremely professional and courteous. I felt they worked in a timely manner and handled our items with care. I will definitely recommend to others.
Response
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<div>Rochester, Adrian, and Keal will be ecstatic to hear about your glowing review Clyde. Please let us know if we can help with anything in the future.</div>
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<div>Rochester, Adrian, and Keal will be ecstatic to hear about your glowing review Clyde. Please let us know if we can help with anything in the future.</div>
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Ben
The gentlemen showed up when expected and handled everything with care and in an efficient manner. I was beyond pleased.
Response
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<div>Thank you for such wonderful feedback Ben. I will make sure that Jabarri and Kevin know how pleased you were with your service and experience.</div>
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<div>Thank you for such wonderful feedback Ben. I will make sure that Jabarri and Kevin know how pleased you were with your service and experience.</div>
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Tammy
This was my first time ever using a moving company. For that reason, it would have been nice if someone had explained my options a little better as far as general moving and packing options. However, the guys were great! Their attitude about our plethora of boxes mixed with the hot sun was very professional which, kept me from stressing out since we only had 24 hours to move our entire house. Thanks GUYS!!
Response
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<div>Tammy, <br/>First, let me apologize if we didn't make sure that you were fully informed of the entire process. We never want a customer to be stressed over any detail of their move. Second, I'm so happy that Keal and Rochester were able to take some of the stress away and make this a great experience for you. We hope you are settling in nicely and enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tammy, <br/>First, let me apologize if we didn't make sure that you were fully informed of the entire process. We never want a customer to be stressed over any detail of their move. Second, I'm so happy that Keal and Rochester were able to take some of the stress away and make this a great experience for you. We hope you are settling in nicely and enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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