Reviews

07/04/2018

Trina

stars
Ms.T..very disappointed with a small truck that was sent, was not enough for my belongings. And the Mover had my sofa loveseat and dining chairs soaked with his with his sweat period. Disgusting
Response
<div class="bv-review-response-container">
<div>Trina, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 97% referral rate.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/30/2018

Debi

stars
The moving crew was professional, courteous, and their infectious good moods kept everyone smiling on what is typically a stressful event. The guys explained everything as we went along and did a wonderful job transporting our goods with no damage.
Debi
Response
<div class="bv-review-response-container">
<div>Hey Debi, thanks for taking the time to review us! We appreciate your kind remarks</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/29/2018

Tarrah

stars
Until the day of the move we had no idea that there were items that could not br moved, such as liquids and fans. Had we had known of this policy we would have been able to make prior arrangements. I also do not believe that the trucks were effectively loaded based on the fact that I had to borrow a trailer from a friend to move things after your company was finished.
Response
<div class="bv-review-response-container">
<div>Hey Tarrah, apologies for the behavior you experienced during your move. This is not the norm at TWO MEN AND A TRUCK. We strive to exceed customer expectation with honesty, hard-work ethic and by going the extra mile. We will use your thoughts to grow our 97% referral rate.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/28/2018

Wilbur

stars
Excellent Job. The 2 guys that did my move were courteous, careful with my property, and easy to get along with. I will request those 2 guys again.
Response
<div class="bv-review-response-container">
<div>Thanks for leaving your thoughts about our services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/28/2018

Lloyd

stars
Overall, very pleased with the movers. However, I thought the wrappingof the furniture could have been much better. They did not have any shrink wrap only blankets and tape. We provided many moving blankets for the sofa and one chair because they were going to stay wrapped until removed from storage later. Blankets did not completely cover the sofa and skirt was exposed. Might need some training on how to better wrap sofas. Provided cash gratuity to lead person. Hopefully was shared with helper. Would use Two Men and a Truck again but would question the experience and wrapping abilities.
Response
<div class="bv-review-response-container">
<div>Hi Lloyd, glad to hear your move went well. Thanks for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/28/2018

Heather

stars
Lamar and laranie were very nice and did a great job. My only complaint was not being notified of these 6 PM arrival time when I was told they would be there at 1 PM.
Response
<div class="bv-review-response-container">
<div>Thanks for leaving your thoughts about our services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/26/2018

Lisa

stars
Great work done! Both the office and the gentleman who moved my furniture were courteous and professional. I’ve already recommended your services to my friend and her upcoming move.
Response
<div class="bv-review-response-container">
<div>We appreciate your comments; we&rsquo;ll share your thoughts with our men.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/25/2018

Tina

stars
Two Men and a Truck are absolutely wonderful. This is the third time we have used them over the last 13 years. From the first phone call to schedule to the very end....flawless! I needed to move my mom from her apartment. Half to storage half to my house. I was very stressed trying to get everything ready for the movers. When they arrived, within minutes I felt calm and the stress went away! Julie took care of all the scheduling and communication throughout and everything went according to plan and the movers were very courteous and careful. I would highly recommend Two Men and a Truck to anyone looking for a moving company!
Response
<div class="bv-review-response-container">
<div>Hi Tina, glad to hear your move went well. Thanks for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/25/2018

Sabrina

stars
The moving experience itself was fine. I knew that my stuff would be taken care of, and it was. I am upset, though, that because my move was to a storage unit I suddenly became a suspicious character. I had to pay for the 2 hour minimum up front AND anything over that had to be paid to in cash. My debit card was enough to book the move, but not good enough to pay any overage with? I used a different company last month to move my goods into storage and they didn’t demand I pay in cash, nor did they demand I pay up front. I’m torn as to what to do when leaving storage. I like the commitment to excellence the MOVING staff has. But I don’t like being punished for my home selling before I can find another home.
Response
<div class="bv-review-response-container">
<div>Hey Sabrina, thanks for taking the time to review us! We appreciate your kind remarks.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/25/2018

Eric

stars
My 2 movers were FANTASTIC. This is my third time using Two Men And a Truck and this was the best yet. They were professional, timely, and could not have worked any harder. And everything arrived in pristine condition. Those guys deserve a raise! I will 100% use Two Men And A Truck again thanks to those guys.
Response
<div class="bv-review-response-container">
<div>Hi Eric, glad to hear your move went well. Thanks for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->