Reviews

08/14/2018

Janice

stars
I cannot say enough good things about Nikita, Robert and Mr. Bay, my movers from Two Men and a Truck. They were professional, efficient and caring. I fell at my new residence while moving in and all three of these men were there immediately to help me. They called 911 once it appeared I had received a concussion and stayed with me until the ambulance came. At this point my niece just had them get my belongings into the house and not worrying about trying to find a correct space for everything. They called me back a couple of days later and said they were coming back to put my belongings where I needed them. Again, they went above and beyond just moving my belongings. I cannot thank Nakita, Robert & Mr. Bay enough for their hard work and compassion.
Response
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<div>Hi Ms. Janice. We were glad we were there to help you out. The guys have received your feedback and they are just glad you are okay. We also know relocating is stressful and we wanted to make sure your new home was set up how you wanted it once you made it back. Please let us know if there is anything else we can do for you.</div>
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08/13/2018

Annie

stars
I have moved 7 times in my lifetime, this was by far the worst experience of my life. The most chaotic experience I have ever been involved with. I was underestimated both for the packing and the moving just to get the job, then charged more at the end. The workers complained about only being paid $10.00 an hour and hinted about getting a tip on multiple occasions during the move. They have lost a remote to a new very expensive bed and taped the frame to this bed together instead of properly assembling it. I paid to have a tv taken off the wall and boxed and moved, that didn't happen the Guys said they didn't know how to do it, even though the estimater charged me extra for it. I had to hire someone else to do it. I can go on and on. Please call me at your earliest convenience.
Response
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<div>Annie, we would like to apologize as this is not a good representation of our company. We have spoken with the crew members and taken corrective action for the false statements about pay and the concealment of damages. You records reflect that our manager has reached out on 8/14 to have a better understanding of where we went wrong and refunded you. Please give us a call at 770.505.3332 if you would like to discuss you move further. Again, we apologize for any inconvenience this has caused you.</div>
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08/13/2018

Alex

stars
A+ experience, The movers were very nice guys who put in hard work while moving my items. Definitely will use again
Response
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<div>Alex, thank you for the feedback! We definitely look forward to helping you again.</div>
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08/12/2018

Marie

stars
This was my first time using Two Men and a Truck. The office personnel was very friendly and helpful. Explained everything to me about what they could do for me. The drivers kept me informed as to what time they would reach the destination to pick up my furniture and when they were on their way to my home, about what time I could expect them. They covered by furniture with blankets and wrap. Most pleased. Will definitely recommend them to others and will use them again.
Response
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<div>Hi Marie! Thank you for taking the time to fill out the reply card. Reviews are very important to us and it always wonderful to receive great feedback we can pass along to the staff. Please let us know if you should need any further assistance moving.</div>
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08/11/2018

Leigh Ann

stars
The office staff and the movers were both courteous and professional. I felt complete security in the whole experience. I would recommend them to all my neighbors and friends!
Response
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<div>Hi Ms. Leigh Ann! We are so glad you had a great experience with us, we try to make it a painless process. Thank you for taking the time to leave it a review, we hope you are settling in well!</div>
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08/10/2018

Lee

stars
We were extremely pleased with both inside customer service and the moving team. The movers consisted of Carlos (supervisor), Marcel and a new employee Jarred. The entire team was very professional and super polite. Our expectation was for your company to manage the large furniture and we would handle the smaller boxed goods. When Carlos witnessed us struggling with some heavy boxes he stopped what he was doing to lend a hand. They went above and beyond to make sure the move was as stress free as possible. Just what we needed at that time. I will certainly recommend your company to others who are in need of hiring a moving company. Please pass along our appreciation to your company and a special thanks to the movers Carlos, Marcel and Jarred.
Response
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<div>Hi Lee! Thank you for taking the time to leave us your feedback. We love receiving success stories we can pass along to the entire team (it keeps them motivated in the summer heat)! It is wonderful to learn we were able to exceed your expectations and provide a swift and (mostly) stress-free day. Please let us know if we can ever assist you again in the future.</div>
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08/09/2018

Cindy

stars
I was first in contact with the Smyrna office who quoted me 3 Trucks and 6 Men. She communicated the date was available but had to confirm some of our items to be moved but did not confirm our date and lost the date. I was then sent to another location and a person came out and stated that we only needed 2 trucks and charged more money. Movers arrived and completed our upper floor and stated their person who came had missed the quote and they needed another truck. Another truck was sent and they could only send one truck to our new home that day and kept 2 trucks at the lot that day due to DOT regulations. Furniture was left in our old house and my husband had to go and work until midnight to try and retrieve our furniture. The initial 4 movers worked hard but overall bad experience.
Response
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<div>Hi Cindy. Thank you for taking the time to leave us your feedback as it is very important to us. We apologize you were not fully satisfied with your move and would like to have the opportunity to understand what we could have done to make your experience better. Our records indicate that the 2 truck option was selected and that you guys would handle the remainder. We know moving is stressful and miscommunication can happen though. Please reach out to us at 770.505.3332 and we will do our best to rectify what we can.</div>
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08/09/2018

Kristin

stars
The movers were extremely professional and moved all of my furniture in a timely manor! The front office even called to check on how the move was going! I will definitely use them again!
Response
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<div>Hi Kristen! We do our best to make sure you move goes as smooth as possible. The day of move calls are always a good indicator of how the move is going so we enjoy checking in! We hope you are settling in well.</div>
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08/08/2018

Linda

stars
The office staff was so helpful and kind. The movers were amazing. They were very nice and took great care of our furniture. We were very blessed by the entire experience. Thank you
Response
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<div>Hi Ms. Linda! thank you for taking the time to lave us your feedback. It&#39;s our goal to provide the upmost care to every customer, every time. Please let us know if you should need any further assistance.</div>
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08/07/2018

Sue

stars
Movers arrived on time, went straight to work. They worked non-stop, no breaks. Finished my move in 2.5 hours. They were great.
Response
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<div>Thank you for the high praises Sue! We do our best to move as quickly and efficiently as possible because we know your time is valuable.</div>
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