Reviews

12/14/2018

Blake

out of 5 stars
I had a great experience. My two movers were fast and friendly and professional. I couldn’t have asked for better. My biggest recommendation is that the travel fee should be based on distance rather than a flat rate. My move was only 1.25 miles away and $125 I was too much for such a short distance!
Response
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<div>Thanks, Blake!</div>
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12/14/2018

Hari

out of 5 stars
I like the fact that yall don't charge a minimum for weekends, however I feel that the hourly late could be a little lower. $145 is wayyyy too high. I was estimating the job to take 2 hours but it took almost 3
Response
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<div>We appreciate your feedback, Hari! Thanks for reaching out.</div>
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12/14/2018

Linda

out of 5 stars
I would give the movers higher than Excellent, if there was a category rating higher than that.
Response
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<div>Love it, Linda!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/13/2018

Paul

out of 5 stars
The move was ok...but expensive because it took more than 5 hours..
Response
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<div>Hi Paul, thank you for sending in your concerns. We will use your feedback to grow our 98% referral rate.</div>
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12/07/2018

Cathy

out of 5 stars
They Were extremely pleasant, efficient and professional
Response
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<div>Thanks, Cathy!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/04/2018

Terry

out of 5 stars
We had to postpone our move by a day due to torrential rain, but the next day the sun was out, and they were here first thing in the morning. They worked very hard and finished an hour earlier than we had expected, which saved us money!
Response
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<div>Happy to help, Terry!</div>
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12/02/2018

Lesli

out of 5 stars
The guys went above and beyond - they were nice to work with, efficient, courteous, and awesome. Our neighbor at the old house was ugly to them when they arrived - we apologized profusely and talked to her...but the lead for TMAAT was very professional with her. The only issue I would say (which isn't a horrible thing) was not AT ALL with the movers but with the process before that. I called and told the lady that we didn't have much. She said we needed someone to come out. The guy we had who came out was very professional, but he saw that we had less than 40 boxes to move and little furniture...but still quoted us for a typical 4 bedroom house move. In the end, it took half the time quoted. The movers should not be at fault for "moving too fast" - the issue was with the estimate.
Response
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<div>Thanks for letting us know, Lesli. We will use your feedback to grow our 97% referral rate.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/02/2018

Nara

out of 5 stars
The movers were professional and workedwelwith is to ensure a smooth move. Excellent service all around.
Response
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<div>Happy to help, Nara!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/01/2018

Demetrius

out of 5 stars
My experience was Horrible, I am still waiting on the Supervisor to schedule a cleaning date with Stanley Steamer to come clean my property; Property was stolen the movers were smoking weed and very unprofessional, the follow up process is non existent- I will never use them again or refer out.
Response
It sounds like there are a lot of issues here and we would like to learn more so we can properly address your concerns. Our claims manager will be in contact shortly to discuss your experience so we can adequately coach/counsel the employees.
11/30/2018

Roseann

out of 5 stars
The guys was the best ,great service , attitude ,very nice & helpful ...Jay & m the best drivers
Response
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<div>Thanks, Roseann!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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