Reviews
Robert
I was making a one way move of some very fragile and personal items from an estate. From the phone reception, quote, timeliness, courtesy and care that the two movers took to make sure nothing was damaged to the final destination everything went as you would expect. I would strongly recommend the Athens team and in the future, should I require moving services, I will call them again!
Response
Robert, we truly appreciate your kind review. Thank you for the opportunity to help with your move. If there is anything else we can do for you, please let us know.
Lexi
Crennar and Brian were great! They worked quickly and took care of all our furniture.
Response
Lexi, we are so pleased you had a wonderful move experience. We truly appreciate the opportunity to help with your move. If there is anything else we can do for you, please let us know.
Stephanie
Crennar and Brian were hardworking and careful. They were a great moving team. Patsy in the office was friendly and supportive. Wonderful experience.
Response
Thank you Stephanie for your kind review. We are so pleased you had a wonderful move experience overall. If there is anything else we can do for you, please let us know.
David
From initial contact through move completion was great. Especially the moving team. Really surprised at the care and effort.
Response
Thank you David for your kind review. We are so pleased everything went so well, and that you had a wonderful move experience. If there is anything else we can do for you, please let us know.
Pamela
Mike, Marcus and Devan were great and made the move smooth. They were friendly and kept us informed and very professional. We have used you several times and will definitely continue to use you. Thanks for another positive experience.
Response
Thank you Pamela for your kind words, We truly appreciate the opportunity to help with your move. If there is anything else we can do for you, please let us know.
Lisa
There were so many blankets 3 rows and 6 hand trucks. None of which were used that all my items would not fit on the truck. Which caused me to call in personal pickup trucks to finish my move. If I had known I had to call in personal trucks from friends. I would have skipped your service and did it myself!!
Response
Hey Lisa, thank you for the opportunity to help with your move. Our trucks come equipped ready to wrap and protect all furniture. We were not informed that your items were already wrapped with pads, therefore, we did not need to use the pads we brought. We also have to come prepared with equipment to move the items, whether we use the hand trucks or not. Every move is different and we have to come prepared for anything. After speaking with the sales member and the guys on the move, we were informed that many of the items we ended up moving for you were originally going to stay in storage because you said you were going to get them yourself. Our estimate reflected the items you asked us to move, with the understanding that not everything was going to go. I'm glad we were able to get more items for you than what was on the estimate, but this is why we ended up running out of room on the trucks. I hope you enjoy your new home. If there is anything else we can do for you, please let us know.
Rosene
These two guys were awesome! They took extra care of my furniture, not one piece was dropped , broken or scratched. I never heard them complaining the entire move and they did have to move furniture up and down stairs. Two men and a truck were professional and a joy to work with!
Response
Rosene, thank you so much for sharing your move experience with us. We are so pleased everything went so well. If there is anything else we can do for you, please let us know.
Kylie
Mike texted me from his personal phone, which was incredibly unprofessional. My dresser was caved in after they moved it. My desk had part of the wood cracked afterwards.
Response
Ms. Kylie, thank you for taking the time to speak with me regarding your concerns with this move. I truly appreciate you sharing your feedback, and greatly apologize for both the damages and the text from one of the movers. Per our discussion, we have informed this mover that any communication outside of the moving service is not permitted and unprofessional. If there is anything else we can do for you, please feel free to call or email. Thank you.
Chris
The moving team that we had was exceptional. Not only were they fast and efficient, but they were very logical about how they loaded and where they placed things in the rooms. Plus, when my load turned out to be much smaller than expected, they reduced my price accordingly. You don’t see that kind of service often!
Response
Chris, we are so pleased you had a wonderful move experience overall. If there is anything else we can do for you, please feel free to let us know.
Renee
One of the movers was careless resulting is black marks on the hall wall and a small nick.
The office didn’t share the 2nd address with the crew resulting in 30 minutes down town along with the time lost due to the truck breaking down and being told to use this time for lunch resulting in time lost. Lack of coordination cost us time and money.
The office didn’t share the 2nd address with the crew resulting in 30 minutes down town along with the time lost due to the truck breaking down and being told to use this time for lunch resulting in time lost. Lack of coordination cost us time and money.
Response
Renee, I'm so sorry for the marks on the wall and the time lost during the move. When we did our post follow up call you told us the guys were great and very professional. We were never aware of any black marks on the wall. If we need to come out to clean those off, please let us know. I also reviewed the overall time and charges for your move. I apologize for the inconvenience in time lost due to the truck issues and the guys getting lost, but I also confirmed that the guys did not charge for that time lost either to ensure that you were not overcharged. If you would like to further discuss anything, please feel free call our office.
