Reviews
Brenda
Still waiting to hear from office about the repairs to our dinning room buffet. It got scratch and removed paint off 2 places. Also, received a dent in center of front. My husband was very upset! Only had one broken drinking glass which I think was excellent for breakage. Really liked “sonshine”, nickname for one of the movers. He was on top of things and had such a pleasant attitude and it spilled over to all of us. He is a valuable team member. Just hope we r contacted and repairs r completed in a timely manner
Brad
Movers were friendly and courteous. Would recommend and use again.
Response
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<div>Brad,<br/><br/>Thank you so much for your response! We appreciate your referra! Have agreat day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Brad,<br/><br/>Thank you so much for your response! We appreciate your referra! Have agreat day!</div>
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Keegan
When the movers came they had a hard time getting my sofa out the master bedroom, Which took several hours trying to figure it out, When it came to moving my 1,600 refrigerator they didnt have the tools and it was left there, Which i spoken to them in the beginning and told them what was being moved. What kinda moving company comes without tools to take things apart. I was aware about the how much it was going to cost but we still was charged for the hours was spent on them trying to figure out how they was going to remove my sofa out the master bedroom.
Response
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<div>Keegan,<br/><br/>I am sorry we couldn’t move your refrigerator as we didn’t have it on the original estimate you provided and for liability purposes, we don’t disconnect water lines. As far as the couch, we went to great lengths not to damage the walls or your furniture and I guess the walls were damage when it was put in and we were trying not to do that bringing it out.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Keegan,<br/><br/>I am sorry we couldn’t move your refrigerator as we didn’t have it on the original estimate you provided and for liability purposes, we don’t disconnect water lines. As far as the couch, we went to great lengths not to damage the walls or your furniture and I guess the walls were damage when it was put in and we were trying not to do that bringing it out.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dee or Kelli
Moving team did an excellent job! I have used this company several times and they are always professional and get the job done in a timely fashion.
Response
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<div>Due to the passing of my father, I will be out of the office until Thursday, June 21, 2018. If you need immediate assistance, please contact the office at 850-471-1166 or email Kaitlyn.Nall@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Due to the passing of my father, I will be out of the office until Thursday, June 21, 2018. If you need immediate assistance, please contact the office at 850-471-1166 or email Kaitlyn.Nall@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jessica
The movers were pleasant and worked diligently. One was more experienced and careful than the other two. There was a miscommunication between the office staff and movers. Office staff indicated I only had 5 items to move. My home is 2,200 sq. ft. and had many more items so movers were unaware and ill prepared to fit all my items in truck. Office staff also did not make ME aware that live plants could not be transported and I had to make arrangements for about $350 worth of planters and plants to be moved on my own.
Warren
Totally disappointed in the lack of care and respect shown for my belongings. I was promised furniture would be wrapped. It partially done. Some items were not wrapped in the plastic I was told it would be and some only partially and quite poorly wrapped. This was only done after my insisting and reminding them I was told by sales it would be done. The supervisor's attitude was negative. They were supposed to make sure the furniture was moved first. They moved most of the boxes first. Many of the things I stressed be moved first where left for another time. It was a stressful and negative experience.
Response
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<div>Hello Mr Scott, We are sincerely sorry you did not have a good moving experience and can understand your frustrations. Please contact us at 850/471-1166. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Mr Scott, We are sincerely sorry you did not have a good moving experience and can understand your frustrations. Please contact us at 850/471-1166. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Barbara
I needed to move a freezer from my house to my dad's house. Two Men & A Truck gave me a good quote and available time frame. The guys arrived on time and were very courteous. They had the freezer loaded on the truck in 9 minutes with no problems. The overall job was under an hour. My dad and I were happy with the results. I would use this company again if needed and would highly recommend them to others.
Response
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<div>Barbara,<br/><br/>You review is fantastic. Thank you so much to taking time out of your busy day to leave of us a note! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Barbara,<br/><br/>You review is fantastic. Thank you so much to taking time out of your busy day to leave of us a note! Have a great day!</div>
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Debi
These guys were absolutely outstanding. I have been bragging to everyone I know about them. Very professional and did a great job even with the rain. Much thanks to all of them!
Response
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<div>Debi,<br/><br/>WOW! Great News, we are so happy that the experience was ultimate, that is our goal! I will make sure I share with the team. Have a great rest of the week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Debi,<br/><br/>WOW! Great News, we are so happy that the experience was ultimate, that is our goal! I will make sure I share with the team. Have a great rest of the week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Louis
Showed up early, charged less than expected.
Awesome
Awesome
Response
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<div>Louis,<br/><br/>Great to hear! I am so happy everything worked out for you! If you need anything in the future, please let us know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Louis,<br/><br/>Great to hear! I am so happy everything worked out for you! If you need anything in the future, please let us know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rick
Driver needs more experience in close maneuvering - especially backing. His helper needs training in guiding driver during backing.
Response
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<div>Rick,<br/><br/>Thank you for your feedback and being our eyes out in the field. Training is always good, we will continue to practice these maneuvers, especially the really tight ones, sometimes it is hard to find those tight spaces to practice until you get to the situation. Thanks again for the feedback!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Rick,<br/><br/>Thank you for your feedback and being our eyes out in the field. Training is always good, we will continue to practice these maneuvers, especially the really tight ones, sometimes it is hard to find those tight spaces to practice until you get to the situation. Thanks again for the feedback!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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