Reviews
Joseph
The moving team was very enthusiastic upon arrival. They evaluated the contents of the storage unit and began to load boxes. They began to bring the furniture down from the 2nd floor unit when I sensed there was concern on how to proceed. I spoke with them about the delay, as time was slipping by. My feeling was they were overthinking the process rather than moving forward. I was then informed that all my contents would not fit on the truck. They finished the move however, I still need to move the balance of my items out of the storage unit before the end of the month.
Response
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<div>Joseph,<br/><br/>Thank you so much for the reply! Feedback helps us grow and we truly appreciate this. It may be a little overthinking, but we try to go into every scenario the most safest for you contents. We hope you have a great week!</div>
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<div>Joseph,<br/><br/>Thank you so much for the reply! Feedback helps us grow and we truly appreciate this. It may be a little overthinking, but we try to go into every scenario the most safest for you contents. We hope you have a great week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Elissa
The movers showed up on time and began to blanket and shrink wrap my furniture to get it ready for loading. They knew what they were doing and worked efficiently. When moving the furniture and boxes into my new house, they put everything exactly where I requested. The washer and dryer were set up and ready to use. I really appreciated it that they were careful and did not damage anything. It was a successful move. Thank you Justin and Izeiah!
Response
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<div>Good Morning Elissa, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with Justin and Izeiah. Have a great day!</div>
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<div>Good Morning Elissa, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with Justin and Izeiah. Have a great day!</div>
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Brenda
Still waiting to hear from office about the repairs to our dinning room buffet. It got scratch and removed paint off 2 places. Also, received a dent in center of front. My husband was very upset! Only had one broken drinking glass which I think was excellent for breakage. Really liked “sonshine”, nickname for one of the movers. He was on top of things and had such a pleasant attitude and it spilled over to all of us. He is a valuable team member. Just hope we r contacted and repairs r completed in a timely manner
Brad
Movers were friendly and courteous. Would recommend and use again.
Response
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<div>Brad,<br/><br/>Thank you so much for your response! We appreciate your referra! Have agreat day!</div>
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<div>Brad,<br/><br/>Thank you so much for your response! We appreciate your referra! Have agreat day!</div>
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Keegan
When the movers came they had a hard time getting my sofa out the master bedroom, Which took several hours trying to figure it out, When it came to moving my 1,600 refrigerator they didnt have the tools and it was left there, Which i spoken to them in the beginning and told them what was being moved. What kinda moving company comes without tools to take things apart. I was aware about the how much it was going to cost but we still was charged for the hours was spent on them trying to figure out how they was going to remove my sofa out the master bedroom.
Response
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<div>Keegan,<br/><br/>I am sorry we couldn’t move your refrigerator as we didn’t have it on the original estimate you provided and for liability purposes, we don’t disconnect water lines. As far as the couch, we went to great lengths not to damage the walls or your furniture and I guess the walls were damage when it was put in and we were trying not to do that bringing it out.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Keegan,<br/><br/>I am sorry we couldn’t move your refrigerator as we didn’t have it on the original estimate you provided and for liability purposes, we don’t disconnect water lines. As far as the couch, we went to great lengths not to damage the walls or your furniture and I guess the walls were damage when it was put in and we were trying not to do that bringing it out.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dee or Kelli
Moving team did an excellent job! I have used this company several times and they are always professional and get the job done in a timely fashion.
Response
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<div>Due to the passing of my father, I will be out of the office until Thursday, June 21, 2018. If you need immediate assistance, please contact the office at 850-471-1166 or email Kaitlyn.Nall@twomen.com.</div>
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<div>Due to the passing of my father, I will be out of the office until Thursday, June 21, 2018. If you need immediate assistance, please contact the office at 850-471-1166 or email Kaitlyn.Nall@twomen.com.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jessica
The movers were pleasant and worked diligently. One was more experienced and careful than the other two. There was a miscommunication between the office staff and movers. Office staff indicated I only had 5 items to move. My home is 2,200 sq. ft. and had many more items so movers were unaware and ill prepared to fit all my items in truck. Office staff also did not make ME aware that live plants could not be transported and I had to make arrangements for about $350 worth of planters and plants to be moved on my own.
Warren
Totally disappointed in the lack of care and respect shown for my belongings. I was promised furniture would be wrapped. It partially done. Some items were not wrapped in the plastic I was told it would be and some only partially and quite poorly wrapped. This was only done after my insisting and reminding them I was told by sales it would be done. The supervisor's attitude was negative. They were supposed to make sure the furniture was moved first. They moved most of the boxes first. Many of the things I stressed be moved first where left for another time. It was a stressful and negative experience.
Response
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<div>Hello Mr Scott, We are sincerely sorry you did not have a good moving experience and can understand your frustrations. Please contact us at 850/471-1166. Thank you!</div>
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<div>Hello Mr Scott, We are sincerely sorry you did not have a good moving experience and can understand your frustrations. Please contact us at 850/471-1166. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Barbara
I needed to move a freezer from my house to my dad's house. Two Men & A Truck gave me a good quote and available time frame. The guys arrived on time and were very courteous. They had the freezer loaded on the truck in 9 minutes with no problems. The overall job was under an hour. My dad and I were happy with the results. I would use this company again if needed and would highly recommend them to others.
Response
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<div>Barbara,<br/><br/>You review is fantastic. Thank you so much to taking time out of your busy day to leave of us a note! Have a great day!</div>
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<div>Barbara,<br/><br/>You review is fantastic. Thank you so much to taking time out of your busy day to leave of us a note! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Debi
These guys were absolutely outstanding. I have been bragging to everyone I know about them. Very professional and did a great job even with the rain. Much thanks to all of them!
Response
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<div>Debi,<br/><br/>WOW! Great News, we are so happy that the experience was ultimate, that is our goal! I will make sure I share with the team. Have a great rest of the week!</div>
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<div>Debi,<br/><br/>WOW! Great News, we are so happy that the experience was ultimate, that is our goal! I will make sure I share with the team. Have a great rest of the week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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