Reviews
Donna
This was not a good experience. Customers should be provided with a checklist of the expectations of the movers such as all mattress should be placed in a mattress bag before moving, bed frames should be taken apart (mine was not, I discovered it when I sat on the bed and the bottom rail fail down and only one screw was holding it together). Since the movers set the bed up at the place where I was moving to, they should have made me aware of this (the frame was not secured properly and bottom studs were not straight which I had to point that out to them). Customers should be made aware that all furniture should be padded and wrapped all over. The movers also damage the wall in the apartment that I was moving from and did not notify me of the damage. I just happened to see it and had to po
Anthony
The actual movers were outstanding. Jerome, Ricky, JT, and a fourth individual were careful in their packing and loading of our household items. They were up against a possible tropical depression with lots of rain and were able to leave ahead of the intense rain. They drove through the night and arrived safely at our destination. The next morning , the crew arrived at the designated time and place. They safely unloaded all our household items and reassembled all furniture items without damage. Job well done!!! Thanks
Response
<div class="bv-review-response-container">
<div>Anthony,<br/><br/>Your review is truly appreciated. It makes this owner very proud that my crew was able to exceed your expectations. THANKS FOR CHOOSING US!<br/><br/><br/><br/>Sent from my Verizon, Samsung Galaxy smartphone</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Anthony,<br/><br/>Your review is truly appreciated. It makes this owner very proud that my crew was able to exceed your expectations. THANKS FOR CHOOSING US!<br/><br/><br/><br/>Sent from my Verizon, Samsung Galaxy smartphone</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Melanie
All was great except I would have preferred a reminder or acknowledgement email or text about the move the day before. I could not get anyone on the phone to return my call the day before to verify the movers would be there.
Response
<div class="bv-review-response-container">
<div>Melanie,<br/><br/>Thank you very much for the review. I am sorry we could make direct contact regarding confirmation about your Saturday move. Looking at the call log, an attempt was made 2 days prior to confirm. I am sorry! Thanks for choosing us as your preferred mover. Have a great Tuesday!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Melanie,<br/><br/>Thank you very much for the review. I am sorry we could make direct contact regarding confirmation about your Saturday move. Looking at the call log, an attempt was made 2 days prior to confirm. I am sorry! Thanks for choosing us as your preferred mover. Have a great Tuesday!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Jerry
I was very satisfied with the whole transaction the men that moved us was great to work with most helpful I mean didn't stop kept working I'm really pleased with company. Thanks again
Response
<div class="bv-review-response-container">
<div>Jerry,<br/><br/><br/>It is kind words like yours that make us love what we do! Thank you so much for taking the time to share this with us. Best wishes to you and stay cool, its going to be a hot one out there today!<br/><br/>Greg</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Jerry,<br/><br/><br/>It is kind words like yours that make us love what we do! Thank you so much for taking the time to share this with us. Best wishes to you and stay cool, its going to be a hot one out there today!<br/><br/>Greg</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Helen
Wasnt as good as the last time i used the movers. Lost the power cord to my tv had ..to buy another one.
Ann
We had a great experience with Two Men...they were kind and patient as well as efficient and hard working. They went the extra mile for us.
Response
<div class="bv-review-response-container">
<div>Ann,<br/><br/>Thank you so much for your review. I hope you enjoy your Sunday. Stay cool, it is going to be a hot one today!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Ann,<br/><br/>Thank you so much for your review. I hope you enjoy your Sunday. Stay cool, it is going to be a hot one today!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Janet
I have used your services before and have recommended you to a friend who will be moving. Your men were so polite and personable. Very careful with my furnishings
Response
<div class="bv-review-response-container">
<div>Hi Janet, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with our tean! Have a great Weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Janet, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with our tean! Have a great Weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Gary
JT and his crew were simply outstanding. Having moved around the country with the military and privately over the last forty years, this crew is the best we have ever dealt with. I plan to recommend 2 Men and a Truck and specifically this crew.
Response
<div class="bv-review-response-container">
<div>Gary,<br/><br/>Thanks so much for the review. We appreciate your awesome feedback. Our goal is to create that Ultimate Customer Experience. Thank you for giving us that opportunity!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Gary,<br/><br/>Thanks so much for the review. We appreciate your awesome feedback. Our goal is to create that Ultimate Customer Experience. Thank you for giving us that opportunity!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Jeri
Salesman told me that mover would help with items already at location. Mover gave me hard time when at location but helped me anyway. Stressing me out was unnecessary
Response
<div class="bv-review-response-container">
<div>Jeri,<br/><br/>I totally apologize for this and you should not have had that extra stress. Thank you so much for helping me be my eyes in the field and my sales person was right, we do move items around for you. I will definitely address this with my team. What can we do to make you a promoter of our company as we go to great lengths to make sure our customers are satisfied. I can be reached at 850-471-1166.<br/><br/>Thank you!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Jeri,<br/><br/>I totally apologize for this and you should not have had that extra stress. Thank you so much for helping me be my eyes in the field and my sales person was right, we do move items around for you. I will definitely address this with my team. What can we do to make you a promoter of our company as we go to great lengths to make sure our customers are satisfied. I can be reached at 850-471-1166.<br/><br/>Thank you!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Telisha
A site visit was completed, a quote was given; yet, in the middle of the process of moving I was told the price would increase significantly because of the lack of judgement used in the initial estimating costs. The office scheduled conflicting dates and didn’t communicate effectively with the movers, the field estimators nor myself (the customer). The movers took more than 6 hrs to pack and load after quoting me a two-hour pack. After much confusion, being accused of misinterpreting the field estimation and constant back and forth with the movers, I decided to cancel the move. The office NEVER called me. The Owner never called me. The original field estimator NEVER called me. My refund was NEVER refunded and no one ever talked to me or asked my concerns prior to this survey.
