Reviews
Melanie
All was great except I would have preferred a reminder or acknowledgement email or text about the move the day before. I could not get anyone on the phone to return my call the day before to verify the movers would be there.
Response
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<div>Melanie,<br/><br/>Thank you very much for the review. I am sorry we could make direct contact regarding confirmation about your Saturday move. Looking at the call log, an attempt was made 2 days prior to confirm. I am sorry! Thanks for choosing us as your preferred mover. Have a great Tuesday!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Melanie,<br/><br/>Thank you very much for the review. I am sorry we could make direct contact regarding confirmation about your Saturday move. Looking at the call log, an attempt was made 2 days prior to confirm. I am sorry! Thanks for choosing us as your preferred mover. Have a great Tuesday!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jerry
I was very satisfied with the whole transaction the men that moved us was great to work with most helpful I mean didn't stop kept working I'm really pleased with company. Thanks again
Response
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<div>Jerry,<br/><br/><br/>It is kind words like yours that make us love what we do! Thank you so much for taking the time to share this with us. Best wishes to you and stay cool, its going to be a hot one out there today!<br/><br/>Greg</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jerry,<br/><br/><br/>It is kind words like yours that make us love what we do! Thank you so much for taking the time to share this with us. Best wishes to you and stay cool, its going to be a hot one out there today!<br/><br/>Greg</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Helen
Wasnt as good as the last time i used the movers. Lost the power cord to my tv had ..to buy another one.
Ann
We had a great experience with Two Men...they were kind and patient as well as efficient and hard working. They went the extra mile for us.
Response
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<div>Ann,<br/><br/>Thank you so much for your review. I hope you enjoy your Sunday. Stay cool, it is going to be a hot one today!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ann,<br/><br/>Thank you so much for your review. I hope you enjoy your Sunday. Stay cool, it is going to be a hot one today!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Janet
I have used your services before and have recommended you to a friend who will be moving. Your men were so polite and personable. Very careful with my furnishings
Response
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<div>Hi Janet, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with our tean! Have a great Weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Janet, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with our tean! Have a great Weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gary
JT and his crew were simply outstanding. Having moved around the country with the military and privately over the last forty years, this crew is the best we have ever dealt with. I plan to recommend 2 Men and a Truck and specifically this crew.
Response
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<div>Gary,<br/><br/>Thanks so much for the review. We appreciate your awesome feedback. Our goal is to create that Ultimate Customer Experience. Thank you for giving us that opportunity!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gary,<br/><br/>Thanks so much for the review. We appreciate your awesome feedback. Our goal is to create that Ultimate Customer Experience. Thank you for giving us that opportunity!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeri
Salesman told me that mover would help with items already at location. Mover gave me hard time when at location but helped me anyway. Stressing me out was unnecessary
Response
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<div>Jeri,<br/><br/>I totally apologize for this and you should not have had that extra stress. Thank you so much for helping me be my eyes in the field and my sales person was right, we do move items around for you. I will definitely address this with my team. What can we do to make you a promoter of our company as we go to great lengths to make sure our customers are satisfied. I can be reached at 850-471-1166.<br/><br/>Thank you!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jeri,<br/><br/>I totally apologize for this and you should not have had that extra stress. Thank you so much for helping me be my eyes in the field and my sales person was right, we do move items around for you. I will definitely address this with my team. What can we do to make you a promoter of our company as we go to great lengths to make sure our customers are satisfied. I can be reached at 850-471-1166.<br/><br/>Thank you!<br/><br/>Greg Micklos, Franchisee-Pensacola, FL<br/>850/471-1166</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Telisha
A site visit was completed, a quote was given; yet, in the middle of the process of moving I was told the price would increase significantly because of the lack of judgement used in the initial estimating costs. The office scheduled conflicting dates and didn’t communicate effectively with the movers, the field estimators nor myself (the customer). The movers took more than 6 hrs to pack and load after quoting me a two-hour pack. After much confusion, being accused of misinterpreting the field estimation and constant back and forth with the movers, I decided to cancel the move. The office NEVER called me. The Owner never called me. The original field estimator NEVER called me. My refund was NEVER refunded and no one ever talked to me or asked my concerns prior to this survey.
Kaiser
Mathew was very helpful in estimating the price and explaining things how move would work, Rachael was very good to call day before and day after for follow up. I was very please with hard working guys JT, Damien and Josh, they were very respectful, humble and made my move very easy, thank you!
Response
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<div>Hi Kaiser, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with my great staff in whom I take great pride in. I am so happy they took great care of you! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Kaiser, Thank you for taking the time to leave us a review, we truly appreciate it. We will be sure to share your kind words with my great staff in whom I take great pride in. I am so happy they took great care of you! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
I thought the whole process was done efficiently and a good job was done
Response
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<div>Thank you for such a kind comment, James! We are so happy to have helped you. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for such a kind comment, James! We are so happy to have helped you. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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