Reviews
Cleveland
I told the customer service lady the the massage chair was HEAVY and it. Cost 12,000 dollars and to send big guys. Two small guys arrived and couldn’t handle this chair and they call the branch manager and he just told them that everyone else dose it and blew them off so I did let them move it and it still cost me 500+ dollars to move two couches, So disappointed with the manager everyone else wa
Response
Cleveland, we are sorry to hear about your experience. It sounds like there was a miscommunication regarding the handling of your massage chair, and we apologize for any inconvenience caused. Your feedback is important to us, and we will address this issue with our team to ensure it doesn't happen again in the future. If you have any further concerns, please don't hesitate to reach out to us directly at 352-347-3337. Thanks
Logan
Provided too big of a truck for 1 piano, had to drive super slow due to office not providing the right truck. Movers were great, I felt bad that they had to use. 26’ truck for 1 piano. Should have just used my own pick up truck and done it myself. $150 an hour to drive slowly with a MONSTER TRUCK.
Response
Logan, we understand the frustration with the truck size and driving slowly. Please note that we use one standard truck size for all moves to ensure consistency and efficiency; the speed chosen is to protect and prioritize the safety of your belongings. We're glad to hear that our movers provided excellent service. Additionally, we're pleased that we were able to complete the job under the initial estimated time, saving you money in the final invoice. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
Brandon
I was very disappointed
I got a quote for all of my stuff to be moved not 90%
Door was not put back on bedroom moving supplies was left behind.
I needed up having to pay someone else to move the rest of my things.
Then on top of it I asked the moving guys to have their manager call me never did happen.
I got a quote for all of my stuff to be moved not 90%
Door was not put back on bedroom moving supplies was left behind.
I needed up having to pay someone else to move the rest of my things.
Then on top of it I asked the moving guys to have their manager call me never did happen.
Response
Brandon, We're deeply sorry to hear about your disappointing experience. It's important to us that your move goes smoothly and according to your expectations. We apologize for any miscommunication regarding the quote and the incomplete job. Your feedback helps us improve our services, and we'll address these issues with our team to prevent similar situations in the future. Our operations team will reach out to you soon and address your concerns. Thanks for your understanding and for bringing this to our attention.
Erika
Miguel and Jet were awesome. Made the move as stress free as possible. They went over and above for us. Thank you!
Response
Erika, thank you so much for your kind words! We are thrilled to hear that Miguel and Jet provided such excellent service and helped make your move as stress-free as possible. Going above and beyond for our customers is what we strive for, and we are delighted that they delivered on that promise. We will be sure to pass along your appreciation to our crew members. If you ever need assistance with another move or have friends and family in need of moving services, please don't hesitate to reach out. Thanks for choosing Two Men and a Truck!
Fernando
Brian and Juan were professional, fast, and friendly. I appreciated the work they did!
Response
Fernando, Thank you for sharing your positive moving experience with us! We are delighted to hear that Brian and Juan provided professional, fast, and friendly service during your move. It's fantastic to know that they exceeded your expectations and that you appreciated their hard work. We will be sure to pass along your kind words to them. If you ever need assistance again or have friends and family in need of moving services, please don't hesitate to reach out. Thank you for choosing TWO MEN AND A TRUCK!
Eric
Charlie and Miguel were professional, fast, hard working and very fun and pleasant to work with. We will request them as our moving professionals for our future moves.
Thank you both so much!
Thank you both so much!
Response
Eric, Thank you for sharing your positive moving experience with us! We are thrilled to hear that Charlie and Miguel provided professional, fast, and hardworking service during your move while also being fun and pleasant to work with. We appreciate your kind words and your intention to request them for your future moves. We will be sure to pass along your compliments to Charlie and Miguel! Thank you for choosing TWO MEN AND A TRUCK.
Diane
My recent move was very good, A. J. and Antone were prompt, very hard working, and pleasant. No problems at all…Rebecca ( in the office) was very helpful in the planning of the move as well. I would definitely use Two Men again!
Response
Diane, Thank you for sharing your positive experience with us! We are thrilled to hear that your recent move went well and that A. J. and Antone provided prompt, hardworking, and pleasant service. We are glad to know that Rebecca from our office was also helpful in planning your move. Your satisfaction means a lot to us, and we're grateful for your kind words and recommendation. If you ever need assistance with another move or have friends and family in need of moving services, please don't hesitate to reach out. Thanks for choosing Two Men and a Truck, and we look forward to serving you again in the future!
Kim
Like to give a shout out to Charlie and Tufaara. They were timely and courteous with our move from Eustis to Kissimmee. They assisted with moving furniture that belonged to our mother who recently passed and their delicate care of these precious pieces were appreciated. Thanks Charlie and Tufaara. Tracy
Response
Kim, First of all, we extend our heartfelt condolences for the loss of your mother. Thank you for taking the time to give a shout-out to Charlie and Tufaara. We are glad to hear about their timely and courteous service during your move from Eustis to Kissimmee. It's especially touching to know that they showed delicate care for the furniture that belonged to your mother, and we appreciate your recognition of their efforts. If you ever need assistance in the future or have friends and family in need of moving services, feel free to reach out. Thanks for choosing TWO MEN AND A TRUCK!
Barbara
We were very satisfied with the service we got from the three gentleman that moved us. They worked very hard to make this move go smoothly for this elderly couple. We would recommend Three Men and a truck to all of our friends and family.
Response
Barbara, Thank you so much for sharing your positive experience! We are thrilled to hear that the three gentlemen worked hard to make your move smooth, especially for an elderly couple. Your satisfaction means a lot to us, and we appreciate your kind words. We are honored by your recommendation to friends and family. If you ever need assistance again or if anyone you know requires moving services, we are here to help. Wishing you all the best in your new home, and thank you for choosing Two Men and a Truck!
Rannie
I am not satisfied with the services provided.
1. at 7:45 I received call from movers saying they were still packing truck for Job after us.
Movers arrived at property at 8:10 and then charged us from 7:30 am . Then asked us for a tip when they purposely added 45 minutes of paid time.
2. Movers would not set up bed or table for tenant.
3. Movers did not organize boxes in room neatly
1. at 7:45 I received call from movers saying they were still packing truck for Job after us.
Movers arrived at property at 8:10 and then charged us from 7:30 am . Then asked us for a tip when they purposely added 45 minutes of paid time.
2. Movers would not set up bed or table for tenant.
3. Movers did not organize boxes in room neatly
Response
Rannie, We understand the importance of efficiency during the move, and we regret any inconvenience caused by the delay in starting the unloading. We would have started earlier but there were 2 pods to work on, and our movers were not directed to the one that needed to be finished first. Regarding the setup of the furniture, due to the absence of someone to guide the movers during the unloading of the second pod, they were unable to locate the necessary hardware for the bed and weren't sure about the placement of glass tops for the tables. As for the organization of the boxes, we appreciate your feedback. The movers have indicated that they stacked the boxes along a wall in an orderly manner. However, we understand the importance of meeting your expectations. We tried our hardest to accommodate them as neatly as we could. We value your business and take your concerns seriously. If there are any further details you would like to discuss or if there's anything more we can do to address your experience, please don't hesitate to contact us directly at 352-347-3337. Thanks for your understanding!
