Moving can be a challenging activity, filled with stress and countless decisions. When you choose a moving company, you expect more than just logistical support. You expect care, compassion, and a sense of understanding during a time when you need it the most. At TWO MEN AND A TRUCK San Diego, we take this expectation to heart and have made it our mission to go above and beyond. This commitment to exceptional customer service is encapsulated in our core principle—THE GRANDMA RULE®
DEFINING THE GRANDMA RULE®
THE GRANDMA RULE® isn't just a catchy phrase; it's the essence of who we are as a moving company. It's our guiding philosophy that defines the way we approach every move. It's not about rules and regulations; it's about recognizing that each customer is a unique individual deserving of our utmost care and respect.
As Alicia Sorber, one of our franchisees puts it, "To me, THE GRANDMA RULE® is a daily reminder to see each customer as an individual person, who deserves our care and respect. And it also means that we are not simply a business selling our services to the public; we are a team working together to help other people in our community during a time that is often busy and stressful for them."
THE ESSENCE OF EMPATHY
At the heart of THE GRANDMA RULE® is empathy. We understand that moving can be one of life's most stressful experiences. That's why we strive to provide more than just a service; we offer a shoulder to lean on. Empathy is our tool for making this possible. It means listening, understanding, and being there for our customers during every step of their journey. Just as our General Manager, Enrique says, “it's a behavior of good thoughts, feelings, and judgments toward anyone you encounter. Be helpful to the ones in need. Be empathic." It is definitely a way to put yourself in other shoes and understand their perspective.
PERSONAL CONNECTIONS TO THE RULE
Many of our team members have personal connections to the principle, making it all the more meaningful. It's about treating others with the same patience, kindness, and respect we would extend to our own beloved grandmothers.
Lena, our Sales Manager, shares her personal connection: "I resonate with this core value a lot because my grandma, Grandma Bea, is someone I would want others to be patient with and to treat with kindness and respect. That's how I treat others."
But how does THE GRANDMA RULE® translate into real-world action during a move? It influences everything, from our initial contact with customers to the final delivery. It's a commitment to providing not just a service but an experience that customers will remember for all the right reasons.
THE GRANDMA RULE® is more than just a rule—it's a way of life for TWO MEN AND A TRUCK San Diego. It's a commitment to treating every customer with care, compassion, and respect. When you choose us for your move, you're choosing a team that lives and breathes THE GRANDMA RULE®, ensuring your move is a smooth, stress-free experience filled with compassion and understanding. We don't just meet your moving needs; we exceed your expectations because, to us, every customer is as valuable as our own beloved grandmothers. Experience the difference The Grandma Rule makes—choose Two Men and a Truck San Diego for your next move.
