Reviews

08/28/2018

Wendy

out of 5 stars
After confirmation of my move time the previous day, on my moving day, Two Men and a Truck did not show up at the time promised. I waited 30 extra minutes and called and was told they left me message that they would be coming between 2-3PM not the 9-10AM. As a matter of fact, no one called me, I checked my home messages and I had my cell phone. Needless to say, I explained to the Two Men and a Truck Office Person that PODS warehouse closes and is locked at 2:30PM and the movers needed to come earlier. I was rudely told that someone called in sick and my movers went to San Dimas and they would see what they could do. I was outraged at the unprofessional service. After about an hour, the Office Person called and said 3 movers would be there around 12:30PM. Around 12:30PM 2 movers came, not
Response
<div class="bv-review-response-container">
<div>Hi Wendy,<br/>We apologize for the frustration caused by this unprofessional behavior on your recent move. We assure you that this is not the norm here at TWO MEN AND A TRUCK. Please give our office a call at 626-765-3847 and we can try to ratify the situation.<br/>Best wishes,<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/26/2018

Courtney

out of 5 stars
The office team was extremely flexible with my requirements. They partnered with me on securing storage in addition to the move and gave me very fair pricing. The team that showed up, Cody and Carlos, were very friendly and professional. They alleviated so much of my move stress. Thanks for a seamless move experience!
Response
<div class="bv-review-response-container">
<div>It is always our goal to make a move as stress-free as possible and we are glad that we were able to accomplish that for you! Best wishes in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/25/2018

Cathy

out of 5 stars
The two movers were excellent. On time, hard workers, very professional and polite. For this booking, there was some confusion with the office staff about pricing and the required deposit hold prior to the move. The deposit was almost double the total estimate for my move, which deposit I believe was excessive. But we worked it out, I paid what they required, and I was given a small discount on the fuel cost. My entire two-stop move was only about 6 miles in driving, so the normal fuel cost was high for my job. The dispatcher recognized that and gave me a fuel discount which I appreciated. I absolutely will continue to use your company again and again, and will continue to recommend you to my friends.
Response
<div class="bv-review-response-container">
<div>Well, we are happy that your overall experience was good, Cathy! Thank you for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/23/2018

Cathy

out of 5 stars
Everyone I dealt with was pleasant, respectful and bent over backwards to give the best service. I was contacted during the move to ensure that the mover-men (Chris and Jose) were doing a good job, and that they were respectful. My sister and I had a great experience. The guys helped rearrange the furniture once it was moved into my sister's apt and even came up with great suggestions of where to place items -- it was a small place.

Can't say enough how incredibly pleasant, respectful everyone was and there was NO DRAMA! Our grandfather clock and the rest of the pieces arrived unharmed.
Response
<div class="bv-review-response-container">
<div>Hi Cathy,<br/>Thank you so much for your kind words! We are so happy that Chris and Jose took such good care of you and your sister! Thank you for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/20/2018

Celia

out of 5 stars
Overall excellent, but the billing process was a little confusing.
Response
<div class="bv-review-response-container">
<div>We are sorry that there has been billing issues. If this is still not resolved, please give our office a call at 626-765-3847. Thank you for choosing TWO MEN AND A TRUCK&reg;!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/20/2018

Steve

out of 5 stars
Everything about my experience with Two Men & A Truck was outstanding! I would absolutely recommend them to friends and family, and would happily use them again in the future.
Response
<div class="bv-review-response-container">
<div>We are so happy you were satisfied with your service! Thank you for recommending us!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/19/2018

Jackie

out of 5 stars
Service was excellent. Movers were very courteous. I would hire them again.
Response
<div class="bv-review-response-container">
<div>We are so happy you were satisfied with your service! Thank you for recommending us!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/18/2018

Frank

out of 5 stars
Moving can be overwhelming and 2 Men and a Truck made the move as painless as possible. The process, movers and care they took was on par with my experience moving cross country using the big boys. I had a good experience and the price was fair
Response
<div class="bv-review-response-container">
<div>We are so happy that you enjoyed your move with us, Frank! Best wishes in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/13/2018

Anita

out of 5 stars
The unloading of the flooring cartons from the delivery truck and then moving them from the driveway into the house went very smoothly. I am very pleased.
Response
<div class="bv-review-response-container">
<div>We are happy that you are pleased with your moving services with us, Anita! Please let us know if there is ever anything else we can do for you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
08/12/2018

Chip

out of 5 stars
All 4 guys were great! They hussled for me even in the heat.
Response
<div class="bv-review-response-container">
<div>We are so happy that our guys took such good care of you during your move! Thank you for choosing TWO MEN AND A TRUCK&reg;!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->