Reviews

I regret to say that this experience was less than pleasant for many reasons; here are a few. One of the packers was terrific and wrapped everything very well; the other simply tumbled things into boxes, including not only folded towels and linens but also household and office items (staplers, boxes of paper clips, a telephone etc.), along with framed art pictures, none of which were protectively wrapped or in picture boxes as I had requested. Two clean bed quilts were not wrapped at all and were tossed onto the pile, which was easily visible when the truck door was opened (as was the fact they were no longer clean). The movers, however, were very good and attentive and did a professional job, after, that is, they located the correct address, as they had gone to the wrong one, which was because the person who did the estimate got it wrong and then did not transmit that info. after I noticed it. I also told the packers the correct address, who said they'd make sure it got to the movers ~ this did not happen, as there was no communication between them. Also missing from this equation was the transmission of my new phone number, which I told the packers, who did not communicate with the movers or the office staff. My phone conversation with the person in charge was frustrating because after hearing my comments, he said I'd moved a very long way (225 miles) and that everything had got to its destination (not quite true, as a large box and two other items were left behind). I said I thought that was their job, which didn't go down well. When I asked about the two missing items, his response was, "Oh, yeah, I think they're here." And when those items were repacked and sent, the only thing breakable was broken, as it hadn't been wrapped before being stuffed into the box. Altogether, an unhappy experience.

Everything that could go wrong did go wrong. The good...Mason was an absolute stand our rock star for the off load. David put in a quick appearance for the off load (he has helped me move previously) and he is as good as they come, completely top notch.
Bad...broken down truck, hours of wasted time standing in a street corner waiting for the team to figure out what to do, incompetent movers for packing up the truck, many items damaged. I appreciate the reduced fee, but the experience was not what I expected.

The piano was likely too heavy for two men to a safely move. They got it done and there is a bit of damage to the wood on the front of the piano. Might want to keep this in mind when you send a team to move us back in this coming Friday.

Not too happy with the fact that they cracked a door on my cabinet only to find out because I didn’t purchase extra insurance it would only cover 60 cents per pound. After paying $330 for the two hour minimum it was way overpriced since they damaged my brand new cabinet. The insurance it comes with is pretty much worthless.

I was disappointed with my moving experience. I had used two men and a truck 3yrs ago for my first move and had a wonderful experience. So, I was expecting the same for this move. However, this go round I experienced 2 long delays and 2 broken items. I had to ask to get the delayed time periods removed from my overall price and am still waiting (2 weeks now) to hear from the manager regarding a piece of broken glass that I need replaced. After this experience I’m not sure that I would hire two men and a truck again.

The person who booked it gave me an estimate that was more than 1/2 what it ended up costing. The one mover complained the whole time. They broke my furniture and then left without writing my damages ticket. They moved my freezer upside down. They left a fraction of my stuff at my old house and wouldn’t make a second trip because they said they had another job, when they were scheduled to help me for 7 hours.

I did have three scrapped walls from moving the refrigerator . The washer and dryer were put back so the doors open into each other. Everything else was perfect.

I am very upset that my refrigerator was damaged during the move. The movers said it wouldn’t be a problem getting it repaired. I have called and spoke to Justin and he said someone would get back with me. No one did and I called again and left a message and still no one has called me back. I am very upset about my refrigerator getting damaged. It was the one item I specifically said to be very careful with because it dents very easily!!!

2 - antique wine glasses broken, door broken on small antique table, broke salad bowl and drinking glass, broke mosaic candle, 2-broken plates, antique water bottle missing, lampshade missing, spiritual stones missing from book shelf in bedroom, new password for Rabobank taped to printer gone. I have moved many times and know how to wrap - all glass items double wrapped and fragile marked several times on boxes to be handled with care. The guys were very nice but careless with packing. Over all not pleased...

When we arrived at our new home, the team that loaded our truck did not do anything to protect my brand new washer and dryer set and it was dented and very scratched. When I called customer service I was told they are not responsible because we would have to specifically ask for it to be wrapped. We didn't ask for anything to be wrapped but everything else was so that explanation makes no sense.