Reviews
Bill
Couldn't have been more happy with the three men that moved our furniture and other heavy items. Definitely recommend them for moves, both local and outside Phoenix. Very professional and took great care in assuring none of our furniture was damaged during the move. Didn't get frustrated with hard to move items, just got in there and got the job done in the expected time frame.
Joe
The guys moving us were excellent. Great attitudes, friendly, courteous, worked hard, and hustled. NIce guys and hard workers!
Betty and Don
I don't know what happened. The movers were two hours over the bid. Was the bid wrong? We're the movers slow? Was the information I gave to the office staff lacking in some way that they were not able to bid the job time wise. I don't know. Just know I would hesitate to use two men and a truck again.
Response
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<div>Hello Betty and Don. We appreciate your feedback. In this case, we were not made aware of the long walk between where the truck could park and your front door. Additionally, the movers had to walk up stairs to the 3rd floor each time. These factors made your move take longer than originally estimated. As part of our estimating process, our Customer Service Representatives are supposed to ask whether these types of circumstances will be a factor, so we are going to review the procedure with them just to ensure they are asking all customers about this. We do hope you will give us another chance as we would love to have the opportunity to show you why we retain our high customer satisfaction rate.</div>
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<div>Hello Betty and Don. We appreciate your feedback. In this case, we were not made aware of the long walk between where the truck could park and your front door. Additionally, the movers had to walk up stairs to the 3rd floor each time. These factors made your move take longer than originally estimated. As part of our estimating process, our Customer Service Representatives are supposed to ask whether these types of circumstances will be a factor, so we are going to review the procedure with them just to ensure they are asking all customers about this. We do hope you will give us another chance as we would love to have the opportunity to show you why we retain our high customer satisfaction rate.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Terri
Two days before moving, my son found out his help with the move could no longer help him. After seeing the wonderful reviews, I called Two Men and a Truck, and was so relieved to find that even tho it was such short notice, they could help us with the move. Jacob and Jorden arrived on time and immediately went to work. They were very professional and so careful with my son's belongings and were very quick to get the job done. They finished an hour earlier than estimated, which we appreciated, since we are on a fixed income. It was such a pleasant, unstressful experience and if I ever need help with a move again, I will definitely give Two Men and a Truck a call. I highly recommend them and know others will not be disappointed with their services. Thank you Two Men and a Truck!
Peggy
I had a friend help me move the day before and we loaded a 26 ft trailer in 1 hour, then I had 2 men and a truck move the rest of my 1600 ft home and we ran out of room. I explained that my 16 year old with a friend was able to move his bunk beds without taking them all apart and also his desk. They insisted on taking it apart, so I paid an extra hour or more for them to take apart something that we were able to get in and out before. The kid that was in charge was not good at organizing the front of the truck - he wasted a lot of space. He put bags and wardrobe boxes in first so I couldn't unload the stuff in them. How do you move a huge house if it all doesn't fit - mine was 1600 sq ft! I had to have additional help a 3rd day to help me finish the move when I wanted it done with you!
Response
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<div>Hello Peggy. Thank you for providing feedback about your move. We apologize for not meeting your expectations. Our General Manager will be reaching out to you to discuss this and see what we can do to remedy the situation. Again, our apologies.</div>
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<div>Hello Peggy. Thank you for providing feedback about your move. We apologize for not meeting your expectations. Our General Manager will be reaching out to you to discuss this and see what we can do to remedy the situation. Again, our apologies.</div>
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Sam
Outstanding attitude company wide. Movers were completely accomadating for every request, careful, professional and worked their butts off. Service costs a little more but worth every penny. This was our 2nd move with the company and was absolutely flawless. Take a bow everyone. Could not be more satisfied.
Anita
Two Men And A Truck did a good job for me. I had a concern I voiced to management. I was concerned for the MEN. They were both of small stature. One was very slight...maybe 140 lbs. on the high side. The driver was around 160. They were extremely professional, intelligent and worked well together...a saving grace. My load was hefty including a studio piano and an 8' sleeper sofa which they had to lift over a 3.5' wrought iron fence and hedge...rather amazing! The stress on bones that slight must be very great. The muscle tone was not showing on this very young person. The company disagreed that this was a concern. I believe TMAAT has a well-oiled machine. They were on-time and brought all the proper equipment. I would hire them again with a bigger crew. Heartfelt thanks to my crew!
Cherie
The 3 men that moved me were Tyler, Jacob and Tony. Words cannot express my gratitude. They were outstanding! These young men were very impressive from the very beginning. Polite, friendly and they totally put me at ease. I was a nervous wreck having to deal with a last minute move. They worked fast and right up until the very last minute. I had a tight budget and they stuck to it. Also, I want to thank Kayla in the office for setting it up for me. She was super and a pleasure to deal with. I highly recommend Two Men and a Truck!! I will continue to use them for any future moves.
Response
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<div>Cherie, we are so glad your moving experience was 5-star worthy! Thank you for taking time to write a review. We love caring for customers and look forward to working with you again.</div>
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<div>Cherie, we are so glad your moving experience was 5-star worthy! Thank you for taking time to write a review. We love caring for customers and look forward to working with you again.</div>
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Susan
Kayla Von Lintell was pleasant and helpful. The three men who did the move were very nice and took good care in moving all our stuff. We would highly recommend them.
Edward
The team was early, professional, and asked questions about my items when needed. No items were damaged.
Response
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<div>Edward, thank you for the 5-star rating! We appreciate your business.</div>
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<div>Edward, thank you for the 5-star rating! We appreciate your business.</div>
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