Reviews
Philip and Hae Kim
1. Container should come instead of Truck, that means that our stuff has to be re-transferred to container again; which is against to the contract and the advertisement.
2. Movers did upside-down of some furniture and freezer; which is against to the contract and the advertisement.
2. Movers did upside-down of some furniture and freezer; which is against to the contract and the advertisement.
Response
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<div>Hello Philip and Hae. Thank you for bringing your concerns to our attention. As with all our customers, it is very important to us that your items are handled with the utmost care. Because our Mesa franchise is a 'feeder location' for our ValueFlex container moving system, our process is to pick your items up in the truck then transfer them to a container at the Arizona hub for ValueFlex (Glendale North), where it will then be taken to its final destination. We apologize if this procedure was not properly communicated to you during your booking process. <br/>Although we understand your concern, the contract terms have not been breached in any way. We have every confidence that your items will arrive safely, however should something get damaged due to mishandling by us, you are covered with our Full Replacement Liability Coverage and will receive payment at the end of your move. <br/><br/>Again, we apologize for any miscommunication. If you wish to contact us to discuss in greater detail, please call 480-804-0900.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Philip and Hae. Thank you for bringing your concerns to our attention. As with all our customers, it is very important to us that your items are handled with the utmost care. Because our Mesa franchise is a 'feeder location' for our ValueFlex container moving system, our process is to pick your items up in the truck then transfer them to a container at the Arizona hub for ValueFlex (Glendale North), where it will then be taken to its final destination. We apologize if this procedure was not properly communicated to you during your booking process. <br/>Although we understand your concern, the contract terms have not been breached in any way. We have every confidence that your items will arrive safely, however should something get damaged due to mishandling by us, you are covered with our Full Replacement Liability Coverage and will receive payment at the end of your move. <br/><br/>Again, we apologize for any miscommunication. If you wish to contact us to discuss in greater detail, please call 480-804-0900.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
The fellows sent to move us were wonderful. I asked to have my kitchen packed up (glassware,etc.) and everything arrived in perfect condition. I would highly recommend this company.
Nancy
The two men were courteous, agreeable and worked quickly. Some kitchen cupboards were overlooked however. Unloading at the storage destination was at dark, I would like to have had more input on the placement for later acessability.
Stephen
Your service was impeccable; the truck was clean and well stocked with clean materials; the two men with the truck must have been your most exemplary employees because they were on time, careful, efficient, friendly, helpful; in your business it was surprising given the normal dirt and grime of moving things, but they were neatly and smartly dressed. I'll ask for the same team next time I need moving services! Congratulations to you for running an excellent business. I salute you.
Cheryl
There should be a higher rating then excellent. From calling the office(Stephanie) to the actual move (Mark andamp; Anthony) everyone went above and beyond.
Our situation caused for a quick turn around and you guys made it happen. Thank you all! This is the second time we used Two Men andamp; A Truck never disappoints!
Our situation caused for a quick turn around and you guys made it happen. Thank you all! This is the second time we used Two Men andamp; A Truck never disappoints!
Dorothy
All three men right well together and very efficient
Mary
The moving team (Zachary, Lance, and Brandon) were very professional, attentive to our concerns. Thank you three men and a truck for making our move unstressful!!!.
Bruce
This was our third move using TMandamp;AT in the Phoenix metro area. All three moves have gone flawlessly. Since we have used TMandamp;AT before, we knew how to prepare for the move. They loaded furniture from the old 3 bedroom residence; drove to the new residence unloaded and through with the move in 4.75 hours. Thanks Jose, Travis and Andy!!! Great Job!
Joe
The team did an excellent job overall. There was some minor damage to our floors from moving heavy product by one mover just inside the front door. This damage may have been avoided if both movers had moved the item that caused the damage. There was some drawer misalignment caused by items being placed upside down during the move, however, there was no resulting damage. We would recommend that items not be turned upside down unless absolutely necessary. Overall Two Men and a Truck is a very good value and the team was very courteous.
Shazia and John
Brenden and Juan arrived on time and Brenden took the lead as we walked our residence. He also went over the paperwork with me. From there, Brenden and Juan worked diligently from start to finish. Juan moved very large pieces of furniture on a dolly with exceptional skill. Brenden worked at an excellent pace and the two seemed to communicate well with one another. They made two moving drops, one at our home and the other at a storage facility with professionalism. There was a large scratch made regarding our dining room table that was discovered and will be reported, however aside from that Juan and Brenden did a very good job with our move. We are hoping to be able to recommend your company once we resolve the issue with our dining room table.Please contact us with any questions.
Thanks
Thanks
