Reviews

THE MOVE WENT VERY WELL; HOWEVER, WHEN i WENT TO LOOK FOR 2 ITEMS USED IN YARD WORK THEY WERE MISSING. iT TOOK SEVERAL CALLS TO THE OFFICE AND I WAS FINALLY TOLD THAT THEIR GPS SHOWED NO STOPS AND NOTHING WAS SEEN ON THEIR YARD CAMERA. i WAS OFFERED ASSISTANCE IN FILING A POLICE REPORT. THE TWO MISSING ITEMS HAVE AN ESTIMATED COST OF $250.--$300. IT PROBABLY ISN'T WORTH THE TIME TO SEEK THE SERIAL NUMBERS OF THE ITEMS, MUCH LESS HAVING TO DEAL WITH THE POLICE DEPARTMENT AND ALL THEIR REQUIREMENTS,
I WILL DEFINITELY NOT USE TWO MEN AND A TRUCK EVER AGAIN.

Damaged a piece of furniture. called to set a time to repair it. Never returned call. Furniture still broken

A one day move, one bed, three dressers, a mirror, ottoman, a mirror, television, and a chair, took a week to complete. One of the movers kept verbalizing that he couldn't do the move. I received property damage because that mover dropped his end of the dresser. The company did repair damage dresser. I use this company before and did not have any issues. However this recent move has tarnished my opinion of this company. Jessica, the office help need to return to customer service training. She not helpful. If I need a moving company in the future I will not use this company again. I willing to pay more to prevent the headache

Very bad experience. Did not send enough help.My wife and I had to help. I even hired an employee to help. Your guys left 2 truckloads if patio furniture. I had to keep calling office to send back movers. I finally finished the move myself. The job required 2 crews. The crew was so tired by halfway through the move that the damages some furniture. We spent days marking the furniture & boxes, they were so tired they just place anywhere. We are still moving items to proper location. Horrible experience. The last communication I had with the office when I asked to speak to manager was “ the manager said he would send movers back to help me load my truck”. Bad service! The only good I can say is a girl in the office lowered my bill to only charge me for 1 crew and 1 truck. But that should have

I am disappointed with your service.

1. The movers broke a piece of furniture that they packed.
2. I was told I would be contacted about the broken furniture within two business days, but I have not been contacted.
3. The movers broke a glass object that I had carefully packed and labeled "fragile".
4. I hired the movers to pack the kitchen but they forgot to pack the drawers or the bottom cabinets. They also left one large item on the counter.
5. I told the movers that one piece of furniture should be taken apart before the move, but they did not take it apart.

I don't like to leave negative comments, but I thought this feedback might be helpful. I would recommend calling your clients after the move in order to hear whether it went well. I was contacted during but not after the move.

I have used tow men and a truck 5 times before, and never had the problems like I did with this move. 1] all lamp shades were torn and stained. 2]] back door hinge was broken off and not replaced. 3] new house front door frame has been bent and I have tremendous time trying to close it. 4] Back of 2 sofas skirts were pulled away from the frame. 5] piece of wood floor in front door entrance , about 6" long has been tore up. 6] most of the oak table tops have long digs on them. 7] picture and several frames have marks on them. 8] the Air fryer, Instapot, rice pot, several crock-pots were all put in a wardrobe box with my Kitchen Aid mixer put on top inside box and most were dinged and damaged. I can go on …. there was miscommunication in the office and I PAID FOR IT MOBILE AL GET WITH IT

Home and furniture was damaged and someone was supposed to show up to access the damage and never showed. Never bother to call and there was never a follow up on the situation.

We hired your company and I was a little disappointed. We had three guys and I felt like we could have done the same amount of work with two men and just as fast. There seemed to be a little arguing between the three men. I felt like they could have loaded the truck better. There was a lot of height in the truck that was not used therefor we left items behind and had to go back to retrieve. It took a long time for the truck to arrive at new house. I even called to check to make sure they were not lost. When moving furniture into new house they broke a ceiling fan that was on ceiling, understand accidents happen, they gave me a $90 credit but the fan cost $125. It was a nice to have the help but I feel like things could have been done a little better. Thanks, Jill

The estimate they gave us was way off, they wasn't even able to get all our stuff, so we had to leave lots of stuff behind. The movers tried their best to make it fit, which sacrificed the safety of my charished antiques furniture. Some where wrapped some where not. Boxes, clearly marked GLASS, stacked to the ceiling of the truck and crushed. Pre Civil war furniture was drug across the floor, loosen legs , cracks in the wood, missing veneers and trim. And where did the parts go, not back into my hands. When Nathan called to get final payment he never mentioned the fact that the driver in the moving truck had a near collision while my belonging were in their care. This caused everything in the truck to shift forward causing the damage. Peggy B.

The quote was very wrong, our belongs got delivered in wrong rooms and some broke or damaged, the walls are scratch up, why do you need movers when you have to move stuff around and they damage your home?????