Preparation:
- Appliances: All appliances must be emptied including refrigerators and freezers prior to removal. Also, all water and gas lines must be disconnected prior to our arrival as our team members are not allowed to disconnect these items for both your safety and ours.
- Specialty items: Removing and hauling away unique items can result in specialty fees or the need for additional manpower. Keep in mind, there may be items we are unable to move or there may not be an option for proper disposal.
- Cleanliness: Team members have the right to refuse to remove unsanitary items or work in unsanitary/unsafe conditions.
- Parking: Ample parking must be available for the truck. Parking areas and walkways should be clear of snow and ice, as well as other obstructions. Should the customer be concerned about the weight of the truck or container causing damage to their private driveway, please advise us in advance as TWO MEN AND A TRUCK is unable to accept liability after the fact.
- Safety: Licensing and liabilities prevent our team members from removing flammable liquids, firearms, explosives, any container filled with gasoline or propane, medical waste, or other hazardous items.
Junk/Haul Away day:
- Arrival time: Time of arrival is approximate. Times will be scheduled in two-hour time blocks, either in the morning or afternoon. We will contact you if the arrival time changes significantly from what was originally estimated.
- Children and pets: Keep children and pets occupied during the removal of your items. We want to make sure everyone (and every animal) stays safe during this time.
- Weather: Junk Removal will proceed during poor weather unless weather conditions create safety concerns.
- Liability: We reserve the right to decline additional services requested should those services pose risk of liability.
- Inspection: Make sure items have been removed from requested areas and have been loaded on the truck.
- Customer representation: We ask that you be present during the entire move. Should you have to leave the premises for any reason, we ask that an adult representative be available.
Payment:
- Payment method*: Payment is due at the completion of the Junk Removal. Accepted forms of payment varies on servicing location.
Estimate: The estimate is based on information you provided. Estimates are given to inform you of approximate costs and allow us to schedule team members appropriately. Actual charges reflect the filled percentage of container by your requested items to be removed, plus any specialty fees including additional disposal costs and team members.
Scheduling and deposit*: To schedule a move, we may require a valid credit card number or other secured funds as a deposit. You will be charged the deposit at the time of scheduling. We will apply remaining move charges to your credit card when services are completed, if that card is your preferred method of payment.
Tips: We only mention this because so many people ask. Yes, our team members can accept tips, but, of course, only if you desire to tip and feel they deserve it.
Cancellations*: We request an advance cancellation notice for Junk Removal service. If our team members arrive and if for any reason you cannot remove your items at the scheduled time, a penalty may apply. Cancellation policies vary on servicing location.
Damages*: Items requested for removal are not covered for damages. If there is damage to the premises, notify the team members immediately. They will complete a Damage Report before they leave your site. If you discover a damage after the Junk Removal, call the office immediately. Time period allotted for discovered damage vary on servicing location. No damage claims will be honored until the charges for your Junk Removal services have been paid in full.
*Specific details vary based on servicing location. Contact the office for further details.