With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Tim
Mike
Thank you,
Michael
Brandon
Karen
Kristen
Mark
Shey
Thank you for your feedback—we’re really sorry to hear about your experience and understand how frustrating unexpected delays and added costs can be.
From our review of the move, the crew did encounter significantly more items than originally listed at booking. This can impact both the time required and the overall cost, especially with larger or more complex pieces like the couch you mentioned. That said, we never want you to feel like you had to take on the work yourself or that your concerns weren’t addressed properly on-site.
We appreciate you bringing this to our attention and will be reviewing this with our team to ensure communication and efficiency are where they should be. If you’d be open to it, we’d like the opportunity to discuss your move further and see if there’s anything we can do to make this right.
Please feel free to reach out to us directly at 801.396.0491.
Kirstan
Cameron
One mover was awesome and very quick and knew what he was doing. The other was very slow and seemed to hold up the other guy. I had the same amount of stuff to move, the first group, last year, had to move up the stairs and it took 1 hour. This group it took 4 hours and they were going down.