With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Patrick
Santiago and Tyler were awesome! Quick, careful and efficient. I definitely recommend Two Men and a Truck and the movers, Santiago and Tyler!
Response
Thank you, Patrick! We’re so glad Santiago and Tyler provided such quick, careful, and efficient service. We truly appreciate your recommendation and kind words!
Nicholas
Salesperson quoted it wrong and too quickly. This created a situation where we missed elevator times and I was charged double because of it and lost thousands in deposits. The movers did great but they were set up to fail. The promise for quick work was the wrong approach and I had to pay for that. Enjoy the money you made because you’ll never get a cent from me again.
Response
Thank you for sharing your feedback, Nicholas. We’re glad to hear the moving crew did a great job, but we’re sorry the scheduling and timing created frustration with your elevator window and overall experience. We take coordination and communication seriously and will review this internally to help ensure clearer expectations moving forward. We appreciate you choosing our Chicago Downtown team.
Lisa
Robert, Colin and Ziggy were amazing! I was dreading this move but was pleasantly surprised at how organized, professional and accommodating Robert, Colin and Ziggy were. They handled my belongings with care, organized my boxes as requested and even moved furniture around a few times to my liking. They also took time to put felt pads at the bottom of my furniture. Fantastic experience! 10/10!!
Response
Hi Lisa! Thank you for taking time to write such a detailed report of your move. I am happy it went so well for you! Joanne
Doreen
My moving team was very courteous and professional, and they took great care with my items.
It's rare anymore to find people who:
1.introduce themselves by name while
2. looking at you in the eye and 3. holding out a hand to shake.
Kudos to your moving team for doing all 3! Those simple things create an air of professionalism and give the client confidence that this transaction will go well.
It's rare anymore to find people who:
1.introduce themselves by name while
2. looking at you in the eye and 3. holding out a hand to shake.
Kudos to your moving team for doing all 3! Those simple things create an air of professionalism and give the client confidence that this transaction will go well.
Response
Thank you so much for the thoughtful review! We’re glad to hear your moving team was courteous, professional, and careful with your belongings throughout the move.
Those personal touches like introducing themselves, making eye contact, and offering a handshake really do matter, and we’re happy our team made that kind of impression. We take pride in providing a professional moving experience from the moment we arrive.
We truly appreciate your kind words and support!
Those personal touches like introducing themselves, making eye contact, and offering a handshake really do matter, and we’re happy our team made that kind of impression. We take pride in providing a professional moving experience from the moment we arrive.
We truly appreciate your kind words and support!
Joe
On time, friendly, professional and courteous with my property all at. rey fair price. Would highly recommend
Dorothy
Great service, very professional and friendly. Would highly recommend!
Response
Thankyou for your kind words and recommendation Dorothy! It means alot.
Angelicia
Ryan and Mike were fantastic, courteous, efficient. They cut my time by two hours!!! They surveyed the area and then proceeded with a plan. Well mannered young men. Thank you guys!!!
Response
Hi Angelicia,
We’re glad everything came together on moving day. Thanks for sharing your experience.
We’re glad everything came together on moving day. Thanks for sharing your experience.
Shannon
The moving team yesterday was personable, accommodating , careful & fast! They did a great job!!!!
Even the manager came to help load the truck and check on everything great job guys!
Even the manager came to help load the truck and check on everything great job guys!
Response
Thank you so much for your enthusiastic feedback!
We’re thrilled to hear that your moving team was personable, accommodating, careful, and efficient—that’s exactly the kind of experience we strive to provide. It’s also wonderful to know that the manager’s support made a positive impact on your move. Our entire team is committed to going above and beyond to ensure everything runs smoothly.
We truly appreciate you choosing Two Men and a Truck, and we’ll be sure to share your kind words with the crew. Thanks again for taking the time to share your experience!
We’re thrilled to hear that your moving team was personable, accommodating, careful, and efficient—that’s exactly the kind of experience we strive to provide. It’s also wonderful to know that the manager’s support made a positive impact on your move. Our entire team is committed to going above and beyond to ensure everything runs smoothly.
We truly appreciate you choosing Two Men and a Truck, and we’ll be sure to share your kind words with the crew. Thanks again for taking the time to share your experience!
Lisa
Great move!! Helpful and friendly guys who did a great job with our move. They took wonderful care with our fragile items!
Response
Thanks for the nice review Lisa! We appreciate your business.
Robert
Lack of communication from the office to the frontline workers. Charging me for using things I specifically asked not to use. The operations employee Brittany was rude and hang up on me for no reason. I was never rude to her. Or did nothing to prompt her to act the way she did. They do not follow up on things they say they are going to do. Terrible service experience!!! Do not use this company!
Response
Hi Robert,
We understand your frustration and appreciate the opportunity to review your concerns again. After multiple conversations with our office and management team, we’d like to clarify the resolution efforts that were made regarding your move.
The TV box charge remained on the invoice because the material was used during your move and signed for on the completed sales item form at the time of service. Even so, our team worked to address your concerns by reducing your billed labor time and later offering an additional resolution involving a partial refund upon return of the TV box.
We also recognize that there was frustration surrounding communication with our office. While our records show several follow-up attempts and conversations from multiple team members to help resolve the matter, we regret that the experience left you feeling dissatisfied. That is never the impression we want to leave with our customers.
We do appreciate your acknowledgment that the moving crew themselves did a good job during the service. Feedback, both positive and negative, is taken seriously and shared internally as part of our ongoing efforts to improve the customer experience.
We wish you the best moving forward.
We understand your frustration and appreciate the opportunity to review your concerns again. After multiple conversations with our office and management team, we’d like to clarify the resolution efforts that were made regarding your move.
The TV box charge remained on the invoice because the material was used during your move and signed for on the completed sales item form at the time of service. Even so, our team worked to address your concerns by reducing your billed labor time and later offering an additional resolution involving a partial refund upon return of the TV box.
We also recognize that there was frustration surrounding communication with our office. While our records show several follow-up attempts and conversations from multiple team members to help resolve the matter, we regret that the experience left you feeling dissatisfied. That is never the impression we want to leave with our customers.
We do appreciate your acknowledgment that the moving crew themselves did a good job during the service. Feedback, both positive and negative, is taken seriously and shared internally as part of our ongoing efforts to improve the customer experience.
We wish you the best moving forward.
