With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Michael
Great experience and communication about things during the move. My team did a great job and I would highly recommend them!
Response
We’re grateful for customers like you. Thank you for allowing us to make your move a positive experience.
William
Helpful team members throughout the process. Improvement in communication for planning purposes would have been more helpful; ordered 250 boxes to have on hand the first day, seems truck crew was instructed to only arrive with 100.
Gina
The team was quick and efficient! They were personable and kind, chatting easily but never wasting
time. We are delighted and will recommend to everyone and use Two Men again when we move!
time. We are delighted and will recommend to everyone and use Two Men again when we move!
Response
Gina, Thank you so much for the kind words! We're thrilled to hear our team made your move smooth and stress-free. We'll be sure to pass your shoutout along!
Bill
Brandon and Mick did a wonderful job, they were pleasant and efficient. Highly recommended. Made the process seamless
Marcia
Bill, Mark , Austin and Dustin did a great job moving our furniture. They all were very professional, despite the heat and the amount of heavy furniture they had to move. We have always used Two Men and a Truck in our family's moves and will use again. These men need a raise.
Response
Marcia, thank you for your kind review and for choosing TWO MEN AND A TRUCK ROCKFORD for your move! We're so glad to hear that Bill, Mark, Austin, and Dustin did a great job moving your furniture! We appreciate your kind recommendation and look forward to helping you move again in the future!
Marta
When the moving crew arrived, they spent an hour wandering around the house and consulting with their supervisor. After they finally started moving, their supervisor arrived . We agreed that we would pay for as many hours as it took, no matter what the original quote was . The main person (? Frank) wasted time saying "this is going to be more" every time any change came up. 1hour drive took them 2
Response
Hi Marta,
Thank you for taking the time to share your feedback. We’re sorry to hear that your moving experience didn’t meet your expectations. We understand how important a smooth and efficient move is, and we regret that you felt the process was slower than anticipated.
We’d like to clarify a few points to provide some context. During the quoting process, not all items to be moved were mentioned, and our team was not informed that the home was not packed prior to arrival. This did contribute to some delays. That said, our records show that the crew spent approximately 17 minutes consulting with the supervisor throughout the day, and the drive time was logged at 1.5 hours, including a short break.
We truly value your business and your feedback, as it helps us improve. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out.
Thank you for taking the time to share your feedback. We’re sorry to hear that your moving experience didn’t meet your expectations. We understand how important a smooth and efficient move is, and we regret that you felt the process was slower than anticipated.
We’d like to clarify a few points to provide some context. During the quoting process, not all items to be moved were mentioned, and our team was not informed that the home was not packed prior to arrival. This did contribute to some delays. That said, our records show that the crew spent approximately 17 minutes consulting with the supervisor throughout the day, and the drive time was logged at 1.5 hours, including a short break.
We truly value your business and your feedback, as it helps us improve. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out.
Lora
We were so pleased with our moving team. They were a great couple of guys. They didn’t waste any time and they were very respectful. They didn’t damage any of our belongings like the last company we used in. We also have another job we would like to get done this week and would like you guys help. Thank you so much for being a great moving company.
Response
We are glad you were so pleased with our services! We hope to work with you again in the future, Lora!
Mike
Extremely satisfied with our move experience. Very helpful and easy to set up the move. Was kept informed during the whole process. Moving team was on time, efficient, and careful with the move. Was contacted following the move to ensure all was taken care of. Also received a follow up email thanking us for our business. Overall terrific job!
Cynthia
Fantastic men who moved us. Very courteous, very helpful and professional.
Margaret
I was so pleased with the service I received from Two Men and a Truck Movers. I spoke to Karen when I called for information and she was very helpful, friendly, and answered all my questions. She made setting up the move easy for me. Robert & Naz were totally awesome! They worked together very well & got all my things safely to my new home! Thank you all for the great job!! Peggy
Response
Thank you so much for your wonderful feedback, Peggy! We’re delighted to hear Karen made the booking process easy and that Robert and Naz took great care of your belongings. We’ll be sure to share your kind words with the entire team.
