With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Frances
Brooke
Chris
Troy
Anna
Adilah
Thank you for sharing your experience. We’re truly sorry to hear that your move did not meet your expectations. At Two Men and a Truck, we take customer feedback seriously and strive to provide high-quality service with care and professionalism.
We understand your frustration regarding the handling of your belongings and the confusion around which items were meant for your home versus storage. Our team followed the instructions provided during the move, and a video of the packed storage unit was reviewed by management, who found it to be safely and efficiently organized. We regret any miscommunication and are happy to assist in locating your missing bedding and pillows—please contact our office directly so we can help.
We also want to clarify that your final bill was lower than the original quote, not higher. We quoted $1,927.50 and your actual move came to $1,785.00. We strive to be transparent with pricing and ensure our customers receive fair value.
Regarding your concerns about professionalism, we do not condone any behavior that reflects poorly on our brand. Your feedback has been shared with our team for internal review and coaching.
We’re sorry that your experience left you in tears—that is never the outcome we want for our customers. If you’re open to it, we’d appreciate the opportunity to speak with you directly and work toward a resolution. Please reach out to us at 228-284-1736 or info0345@twomen.com.