With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Sharon
Overall the move was quick and professional.
There were a couple of items broken but received an immediate response on how you will deal with it. I was pleased with your service.
There were a couple of items broken but received an immediate response on how you will deal with it. I was pleased with your service.
Mike
Very cordial very prompt very knowledgeable I could not be happier
Response
Thank you for the fantastic review! We’re thrilled to hear that you found our team cordial, prompt, and knowledgeable. Your happiness is our top priority, and we appreciate your kind words. If you need anything else in the future, we’re here to help!
Lonnie
Denzl and Shaq were on time, efficient friendly. And professional. Great team!
Matthew
Everything was great except it was a little pricey and they went over the estimate twice
Allison
Overall it was a great experience. All of the workers were great but I appreciate the friendliness of one of the young men. He was very efficient and overall very pleasant.
Response
All of our guys are great, but some really shine, Allison! Glad you had a great experience.
Mary Ann
My guys were efficient, careful and caring. I was amazed at how quickly they worked and impressed by the care of my belongings and home.
Response
Thank you for your wonderful feedback! We’re so glad to hear that your moving team was efficient, careful, and caring with your belongings. It’s fantastic that their hard work and attention to detail left such a positive impression. Your satisfaction is our priority, and we appreciate you choosing us for your move!
Karen
Great crew did a wonderful job!
Response
Karen, thank you for your kind words and for choosing your Movers Who Care®!
Tim
I requested a specific delivery timeframe and it was modified without advanced notification. Additionally, I received my item (stove) damaged. Lastly, as a veteran and made it known, friendly customer service was lacking!
Response
Mr. Tim. TWO MEN AND A TRUCK HoustonNW appreciates your business. If you didn't know, we are a veteran and woman owned business. All of our calls are recorded for quality assurance. When you asked for a specific delivery timeframe, we provided a 2PM to 4 PM window at the time of booking that you agreed to. On the day of the move, We started your move at 3:30 PM so we don't know what you are referring to as modified without notification. We delivered the stove that you purchased at Conn's, that is going out of business, and it was delivered in the same condition as when we picked it up. We would like to discuss your concerns that you felt with Ms. Chriss, as she is one of the friendliest people we have ever met. After listening to the recordings of the booking call, we did find some aggressive comments, however they were not from Ms. Chriss. We would have hoped that you contacted our office about your dissatisfaction, so we could discuss it, instead of going straight to your reply listed above, however we are still open to discussion. Our office contact is 713 278 1112.
Suretha
The two young men was awesome job well done thanks for everything
Response
Glad to hear you had a great experience! Thanks for choosing TWO MEN AND A TRUCK!
Pauline
Your crew was timely, courteous and professional. I would recommend and will use again.
Response
Happy to hear we exceeded your expectations. We look forward to serving you again on your next move!
