With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Karen
Great crew did a wonderful job!
Response
Karen, thank you for your kind words and for choosing your Movers Who Care®!
Tim
I requested a specific delivery timeframe and it was modified without advanced notification. Additionally, I received my item (stove) damaged. Lastly, as a veteran and made it known, friendly customer service was lacking!
Response
Mr. Tim. TWO MEN AND A TRUCK HoustonNW appreciates your business. If you didn't know, we are a veteran and woman owned business. All of our calls are recorded for quality assurance. When you asked for a specific delivery timeframe, we provided a 2PM to 4 PM window at the time of booking that you agreed to. On the day of the move, We started your move at 3:30 PM so we don't know what you are referring to as modified without notification. We delivered the stove that you purchased at Conn's, that is going out of business, and it was delivered in the same condition as when we picked it up. We would like to discuss your concerns that you felt with Ms. Chriss, as she is one of the friendliest people we have ever met. After listening to the recordings of the booking call, we did find some aggressive comments, however they were not from Ms. Chriss. We would have hoped that you contacted our office about your dissatisfaction, so we could discuss it, instead of going straight to your reply listed above, however we are still open to discussion. Our office contact is 713 278 1112.
Suretha
The two young men was awesome job well done thanks for everything
Response
Glad to hear you had a great experience! Thanks for choosing TWO MEN AND A TRUCK!
Pauline
Your crew was timely, courteous and professional. I would recommend and will use again.
Response
Happy to hear we exceeded your expectations. We look forward to serving you again on your next move!
Caleb
My moving team was fantastic. They made moving stress-free, fast, and efficient.
James
Everything was great except for damage on our grand piano.
Response
James, thank you for taking the time to share your experience with us! I am sorry to read about the damage to your piano! We have great vendors we work with and will work diligently to have your piano repaired to the condition it was in before the move. Thank you for your business, we are here to help anytime! Thank you!
Kay
Our team of packers, Yomi and Kaine were careful and worked diligently throughout the day. Our team of movers, Jeremy, Yomi, Mo, and Jeremy were careful and courteous working speedily throughout the day. They continually asked where we wanted furniture and boxes placed and kindly moved items a 2nd time when we changed our minds.
Response
Thank you for sharing your experience! We’re delighted to hear that Yomi, Kaine, Jeremy, and Mo worked carefully and diligently to make your move as smooth as possible. It’s great to know they were not only efficient but also attentive to your needs. We truly appreciate your feedback and are happy we could help!
Chris
Justin and Jaiden were awesome! They worked quick and efficient. They went above and beyond by helping with some special requests and making sure my items were in the correct spot in the new house. 10/10
Linda
The men were very helpful and set up the furniture and placed it where I wanted it.
Response
Hello Linda,
Thank you for taking the time to share your wonderful feedback about our movers. We're so glad to hear that they were helpful in setting up your furniture and placing everything just where you wanted it. Your satisfaction means a lot to us, and it's great to know that we could make your move a little easier.
If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for choosing TWO MEN AND A TRUCK!
Thank you for taking the time to share your wonderful feedback about our movers. We're so glad to hear that they were helpful in setting up your furniture and placing everything just where you wanted it. Your satisfaction means a lot to us, and it's great to know that we could make your move a little easier.
If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for choosing TWO MEN AND A TRUCK!
Sara
Brandon and DJ were amazing! They had great attitudes, were so respectful and nice! They made the move easy and I didn’t have to worry about anything. They deserve a raise! I would totally recommend them for anyone’s move.
