With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Rob
Dakota and his team were fantastic. Professional, knowledgeable, and courteous.
Thanks guys!
Thanks guys!
Response
Rob, Thank you so much for the kind words! We’re thrilled to hear Dakota and his team took great care of you. We'll be sure to pass along the praise — they’ll love hearing this!
Denise
I was extremely pleased with the movers. They were kind and very considerate of my belongings.
Claudia Doug
The men who came and moved my sofa were very polite and good at what they do!
Tavontae
I was not satisfied with the move. For starters I was not aware of when the move time would start and when it would end. They got there at 8:10AM but did not start moving furniture until 8:30AM. I also don’t understand why 3 people were needed when only 2 people did majority if not all of the work. The 2 workers even said while moving my stuff the other guy did nothing. He kept going missing.
Response
Thank you for sharing your feedback. We apologize for the confusion regarding the start and end times of your move. Our team arrived at 8:10 AM but did not begin moving furniture until 8:30 AM, which is not the level of efficiency we strive for.
We informed you that we needed to change your move to 3 movers instead of 2 due to our schedule, but assured you that the price would not be affected because 3 movers would complete the move faster than 2. We also called you the day after your move to check in and make sure everything went well, but did not receive a response.
We explain extensively that the time starts when we leave our office and ends when we return. This is how all of our moves are handled, and it is also explained in the pre-move letter. Additionally, we do not charge for our trucks, gas, mileage, or equipment used.
We regret that you felt the third crew member was not contributing effectively. This is not the standard of service we aim to provide, and we will address this issue with our team to ensure better coordination and productivity in the future.
Your feedback is important to us, and we are committed to improving our services. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
We informed you that we needed to change your move to 3 movers instead of 2 due to our schedule, but assured you that the price would not be affected because 3 movers would complete the move faster than 2. We also called you the day after your move to check in and make sure everything went well, but did not receive a response.
We explain extensively that the time starts when we leave our office and ends when we return. This is how all of our moves are handled, and it is also explained in the pre-move letter. Additionally, we do not charge for our trucks, gas, mileage, or equipment used.
We regret that you felt the third crew member was not contributing effectively. This is not the standard of service we aim to provide, and we will address this issue with our team to ensure better coordination and productivity in the future.
Your feedback is important to us, and we are committed to improving our services. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Drew
Great Team and very courteous!
Joanna
My movers were wonderful! They did a fantastic job in moving my furniture. They were very careful and accommodating. I loved their services and will use them again if needed.
Mary-Beth
My movers, Richard and Marqui, were excellent in every way. And the office staff went out of their way to be helpful!
Response
Thank you so much for your kind words! We’re thrilled to hear that Richard, Marqui, and our office team provided excellent service and made your move a smooth experience. We truly appreciate you choosing us and taking the time to share your feedback. If you ever need anything in the future, we’re just a call away!
Darrell
The guys were excellent and we could not be more satisfied. Super service!
Response
Thanks so much Darrell. We’re really glad to hear the crew took great care of you. It means a lot to know you were fully satisfied with the service. We’ll make sure the team hears your kind words. They’ll be thrilled. Thanks again for letting us be part of your move!
John
Seemed to take too much time to get from the pick-up location to the drop-off location. The layers and layers of legalese and signatures on the tablet seemed to take too much time. All that said, the two men arrived in a timely manner and did a great job with the move.
Chris
The packing team was amazing, very helpful and quick at their work. The moving team was likewise very helpful.
