Reviews
Danielle
The 3 young men who completed my move were outstanding. They were well mannered, unbelievably polite, and moved with efficiency & purpose. They completed my job in under the estimated time which was a pleasant bonus. I felt all of my belongings were handled with care, they arrived safely and without so much as a scratch. When I made any request of the movers, such as moving boxes or furniture to a different room, my requests were met with courteous compliance and quick response. These 3 employees are a real asset to your company in a market where any employees, let alone good ones, are hard to find.
Response
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<div>WOW Danielle!! What an amazing review! We appreciate the kind comments and will be sure to share them with the staff. Thank you for choosing Two Men and a Truck!</div>
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<div>WOW Danielle!! What an amazing review! We appreciate the kind comments and will be sure to share them with the staff. Thank you for choosing Two Men and a Truck!</div>
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Debbi
Milo - was wonderful. Matt caused issues when delivering to my apartment. Left security doors open. Got into verbal altercations with other remnants. Used profanity during the altercations along with a very loud voice. Police were called because of this
Response
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<div>Debbi, we thank you for your feedback and apologize for the mishap during your move. We have spoken with the mover in question and were able to understand why he was upset. Please accept our apologies. Your feedback is valuable as we use situations like this in our ongoing training efforts to continually improve customer service. Thank you.</div>
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<div>Debbi, we thank you for your feedback and apologize for the mishap during your move. We have spoken with the mover in question and were able to understand why he was upset. Please accept our apologies. Your feedback is valuable as we use situations like this in our ongoing training efforts to continually improve customer service. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mildred
Outstanding service which started with a friendly greeting at the office thru a nice quick move. The movers were great, friendly, and knew how to get the stuff moved fast and efficient. Nice experience.
Response
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<div>Thanks Mildred for the amazing review!!</div>
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<div>Thanks Mildred for the amazing review!!</div>
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Pattie
The moving team moved all my furniture with ease and without damage to from my old address to the new place very efficiently and in a timely manner. Very pleasant and knowledgeable employees from the office employees to the moving team! I highly recommend them!!
Response
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<div>Thank you Pattie for the great review! We appreciate you choosing Two Men and a Truck!</div>
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<div>Thank you Pattie for the great review! We appreciate you choosing Two Men and a Truck!</div>
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Mark
To start, the moving company showed up over 2 hours late with no notification.
I had to call the company, in which the local office would not answer, so it went to the corporate office in Milwaukee.
The corporate office couldn't even contact the local office, as no one would answer, so I spent a good hour just trying to figure out if the movers were even showing up.
Once the movers showed up, it was 3 guys, couldn't be much older than young 20's.
When moving my furniture and other items, little care was taken.
My furniture was bashed into walls, ground, doors, etc.
After showing what needed to be moved, there were no more questions asked. They took apart furniture without asking.
Luggage was dragged down steps.
When using a dolly to move things, the dolly was rammed into steps.
Much more
I had to call the company, in which the local office would not answer, so it went to the corporate office in Milwaukee.
The corporate office couldn't even contact the local office, as no one would answer, so I spent a good hour just trying to figure out if the movers were even showing up.
Once the movers showed up, it was 3 guys, couldn't be much older than young 20's.
When moving my furniture and other items, little care was taken.
My furniture was bashed into walls, ground, doors, etc.
After showing what needed to be moved, there were no more questions asked. They took apart furniture without asking.
Luggage was dragged down steps.
When using a dolly to move things, the dolly was rammed into steps.
Much more
Response
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<div>Mark, we apologize for the mishap during your recent move. It is extremely rare that the phone is not answered in our Plymouth office. Please understand that there is only one person answering the phones in that office, so it is possible that they had to step away temporarily. Regardless of the movers' ages, better care could have been taken with your items. We value your feedback, as it helps us to provide on-going training to our staff to continually improve our customer service. Thank you for providing the information, and please accept our apologies.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mark, we apologize for the mishap during your recent move. It is extremely rare that the phone is not answered in our Plymouth office. Please understand that there is only one person answering the phones in that office, so it is possible that they had to step away temporarily. Regardless of the movers' ages, better care could have been taken with your items. We value your feedback, as it helps us to provide on-going training to our staff to continually improve our customer service. Thank you for providing the information, and please accept our apologies.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Beverly
Bryant and Quinn were terrific. They arrived on time, were friendly and took great care of my belongings. If I move again I will request those two.
Response
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<div>Thank you for the great review Beverly!</div>
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<div>Thank you for the great review Beverly!</div>
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Roberta
Terrance and Chris were very courteous and very efficient in getting our move completed in a timely manner. They handled the furniture with care and worked well as a team. We've used other moving companies in previous moves and this was a much more positive experience. If we need to move again, I would request Terrance and Chris again. I truly appreciated their hard work and positive attitudes. An extra special thank you and shout out to Terrance and Chris for an exceptional job!
Response
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<div>WOW - thanks Roberta for that great review! We appreciate you taking time to send us your comments and will be sure to share them with the staff! Thank you for choosing Two Men and a Truck, and we wish you the best in your new home!</div>
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<div>WOW - thanks Roberta for that great review! We appreciate you taking time to send us your comments and will be sure to share them with the staff! Thank you for choosing Two Men and a Truck, and we wish you the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Vicky
The 3 guys that moved our items were fantastic! Pleasant and most importantly did a darn good job. I was very worried about items being damaged, but I worried for no reason.
Response
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<div>Thank you Vicky for the wonderful review! We appreciate you choosing Two Men and a Truck!</div>
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<div>Thank you Vicky for the wonderful review! We appreciate you choosing Two Men and a Truck!</div>
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Sonya
I had a great experience. Your movers were very professional.
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<div>Thank you for the 5 stars!!</div>
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<div>Thank you for the 5 stars!!</div>
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Janet
Cedric and Jariel were great! They were personable. They moved about with great efficiency. Once they attached a mirror to a dresser, I noticed it was not on quite right. They fixed it. I would hire them in a minute, if I ever needed to.
Response
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<div>We appreciate the great review!!</div>
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<div>We appreciate the great review!!</div>
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