Reviews

12/08/2019

Sheryl

out of 5 stars
It was a great move across the state for Tim and I, and we could not have done it, without Gavin and Tanner’s help. Moving is a big job and the guys were pleasant and hard working during the whole process. Thank you again.
12/06/2019

Michael

out of 5 stars
The guys who moved me we great. Focused, thoughtful and conscientious
12/05/2019

Paul

out of 5 stars
Your office person was terrible! Misrecorded both my phone number and address. This carelessness resulted in the crew being over two hours late as they were sent to a bogus location, and I was not called because of the wrong phone number. Two hours of my workday was wasted as a result. The two men who did finally show up were great.
Response
Paul, thank you for your feedback. We are so sorry to hear that there was miscommunication between you and the office staff and we can assure you that this is not the norm here at TWO MEN AND A TRUCK Spokane. We encourage you to reach out to our offices at 509.867.5777 so that we may work towards a happy resolution.
11/26/2019

Roy

out of 5 stars
The initial customer service was outstanding. The crew that arrived for the move were good and in some areas they went above and beyond, however they lacked hustle and when you are paying by the hour you want to see a sense of urgency. Price is pretty steep.
Response
Roy, thank you for taking the time to review our services! We are very happy to hear that you received excellent customer service. We're sorry to hear of your frustrations concerning price and would encourage you to reach out to our offices at 509.867.5777 so that we may work towards a happy resolution. Thanks again for choosing TWO MEN AND A TRUCK!
11/26/2019

Pamela

out of 5 stars
I enjoyed a pleasant experience with the folks at Two Men and a Truck. They met my requirements for dates/times and were great to work with. I'd definitely recommend this company to others. In fact, I have already done so! Good job!
Response
Hello Pamela, thank you for taking the time to complete our Moving Experience Survey! We are very happy to hear that you had such a great experience that you would feel comfortable recommending us to your friends or family! Thanks again for choosing TWO MEN AND A TRUCK!
11/22/2019

Don

out of 5 stars
The 2men & leaders were cautious with our item's & very friendly. They all worked very proffeshionly.My wife & I were impressed.
Thank you DON
Response
Hi Don, thank you for your kind words! We are so happy to hear that your professional movers treated you and your wife's belongings with care. Thanks again for choosing TWO MEN AND A TRUCK!
11/17/2019

Sara

out of 5 stars
Very professional and helpful, easy to set up the move and the movers did a great job.
Response
Sara, thank you for taking the time to leave us a review! We are so happy to hear that you had an excellent experience with our moving team. Thanks again for choosing TWO MEN AND A TRUCK!
11/08/2019

Crystal

out of 5 stars
Zach and the his associate were fantastic. Did a great job
Response
Hi Crystal, we are very happy to hear this and we wish you the best in your new home! Thanks again for choosing TWO MEN AND A TRUCK!
11/07/2019

Tony

out of 5 stars
Everything went really well and the communication was great. There was a little confusion when it came to billing that we got corrected. I would recommend using an automated billing calculator instead of by hand, would make it feel less like a guess and more calculated. The overall move experience was great.
Response
Tony, thank you for your feedback! We've shared your comments concerning our billing process with our management team so that we can continue to improve! Thanks again!
10/02/2019

Tess

out of 5 stars
Our movers called within the window of 12:00-2:00 and let us know that they would be to our home by 2:30. They arrived right at 2:30. They did a walk through and figured out what order they would pack items into the truck. They were good listeners as we explained what we wanted and needed done with our belongings. It was raining all day while we were loading and unloading the truck and they did have to put our couch down and one end of it was soaked through. We completely understood as this is a very large and heavy couch. Also, our couch sustained a small tear in the move. However, the company is responding to our damage in a timely manner and we appreciate that very much. Overall, we were extremely pleased with our moving experience, and we would hire this company for future moves.