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Reviews
William
They moved most things but randomly left stuff in the old rooms. Also, they left one cabinet that I specifically called out was to go, as well as a bike that was in the garage that I also called out. They filled the truck and then just went with an attitude of andquot;we're done so we're going nowandquot;. Then when they unloaded everything they were ok. If this was a cross-country move I'd have had to get another mover to move the remaining stuff. For this much money I expected everything to go. Example, my bedding was left in a pile on the floor of my bedroom but the bed was moved. Stuff like that all over the house. Boo.
Response
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<div>William,<br/><br/>We apologize for your experience. It is unacceptable that our movers did not do a thorough job with your move. The General Manager and Operations Manager have been made aware of your situation and will be adjusting training as needed. If you would like to speak with them further, feel free to call (425) 332-6200. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>William,<br/><br/>We apologize for your experience. It is unacceptable that our movers did not do a thorough job with your move. The General Manager and Operations Manager have been made aware of your situation and will be adjusting training as needed. If you would like to speak with them further, feel free to call (425) 332-6200. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mardi
They arrived within the 2-hour window as promised, moved the items carefully and quickly. When we got to the end, they placed the furniture where I told them. They were courteous and fast.
Response
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<div>Mardi,<br/><br/>Thank you for your review. Thank you also for being flexible with our movers, sometimes they have two jobs in one day. We are glad to hear that you had a great experience with our movers. They worked very hard to provide the best moving experience. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mardi,<br/><br/>Thank you for your review. Thank you also for being flexible with our movers, sometimes they have two jobs in one day. We are glad to hear that you had a great experience with our movers. They worked very hard to provide the best moving experience. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ken
We had a smooth and successful move with the movers showing on time, they had good communication and explain things. When a problem came up with item, they discussed it with me and worked out a solution. The move was completed under the estimated time which resulted in savings for us, and the price was far less than we paid for our initial move, from a shorter distance, with better service.
Response
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<div>Ken,<br/><br/>Thank you for your review. We are glad to hear that you had a great experience with us. Our movers worked very hard to provide you with the best moving experience and make your bill as low as possible. Thank you for your complements. We really appreciate it. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ken,<br/><br/>Thank you for your review. We are glad to hear that you had a great experience with us. Our movers worked very hard to provide you with the best moving experience and make your bill as low as possible. Thank you for your complements. We really appreciate it. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joanne
Overall outstanding, from the moment I called until the move was done.
One misstep on your part was that we rearranged our box delivery, and the message was not passed on among the office staff. As a result, I had to pack everything in 36 hours, rather than the five days I had planned.
One misstep on your part was that we rearranged our box delivery, and the message was not passed on among the office staff. As a result, I had to pack everything in 36 hours, rather than the five days I had planned.
Response
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<div>Joanne,<br/><br/>We apologize for the miscommunication and the inconvenience for not packing your house. That is our fault and we are sorry that happened. The Sales Manager has been made aware of this situation, so there will be changes so this does not happen again. We are glad to hear the rest of the move went well for you. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Joanne,<br/><br/>We apologize for the miscommunication and the inconvenience for not packing your house. That is our fault and we are sorry that happened. The Sales Manager has been made aware of this situation, so there will be changes so this does not happen again. We are glad to hear the rest of the move went well for you. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mark
Frank and his crew were polite, good humored and on time. They took great care in moving our furniture and made sure that everything was exactly where it needed to be. I would hire them again without question and will recomend them to any friends that need to move.
Response
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<div>Mark,<br/><br/>We are glad to hear that you enjoyed our moving services. The crew worked very hard to provide the best moving experience for you. Thanks for your nice complements, we really appreciate them. Enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mark,<br/><br/>We are glad to hear that you enjoyed our moving services. The crew worked very hard to provide the best moving experience for you. Thanks for your nice complements, we really appreciate them. Enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Brittney
My experience with your company was terrible. The office staff completely underestimated my move which caused several problems. The office staff was discourteous and dismissive. There was no accountability on behalf of Devon or Kyle. The actual movers were fantastic and the only positive aspect of my disastrous move. I would never recommend Two Men and a Truck. My move was costly, stressful, and negative; something I have already told several potential customers about.
Response
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<div>Brittney,<br/><br/>We apologize for the experience that you had with our company. There was some miscommunication around your move, which ended up making things more difficult. We are sorry that happened to you. If there is anything we can do for you, please feel free to call (452) 823-1999. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Brittney,<br/><br/>We apologize for the experience that you had with our company. There was some miscommunication around your move, which ended up making things more difficult. We are sorry that happened to you. If there is anything we can do for you, please feel free to call (452) 823-1999. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Margaret
The two men were fast, efficient, and very careful with my items. They helped move my items into a storage unit, and now I will be setting up service to have them move my items from the storage unit to my new apartment. Very pleased with the service, and plan to use you for all future moves. Well also highly recommend you to others. Thank you very much.
Response
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<div>Margaret,<br/><br/>Thanks for you review. It is great to hear that you had such a fantastic experience with us. Our movers worked very hard to make your time with them as efficient and stress free as possible. Thank you also for your recommendations to others, those mean a lot to us. We look forward to working with you again in the near future. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Margaret,<br/><br/>Thanks for you review. It is great to hear that you had such a fantastic experience with us. Our movers worked very hard to make your time with them as efficient and stress free as possible. Thank you also for your recommendations to others, those mean a lot to us. We look forward to working with you again in the near future. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Isaiah
The team that I worked with was amazing. This was my first time using professional movers and I don't think that I would do it any other way going forward.
Response
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<div>Isaiah,<br/><br/>Thanks for your review. Thank you for choosing us for your first experience using professional movers. We aim to please and go above and beyond what is expected. The next time you need a mover, let us know. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Isaiah,<br/><br/>Thanks for your review. Thank you for choosing us for your first experience using professional movers. We aim to please and go above and beyond what is expected. The next time you need a mover, let us know. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gayle
I called to see if I could set up a move on a particular and at a particular time. I was not only accommodated, but guided through the process with hints to make th move easier and successful. The day of the move, the two men were polite, careful, and quiet so they did not cause my parent to become agitated. We had my parentandacirc;??s room all set up before I moved my parent to the senior community. I appreciated the Two Men who helped me with the successful move. They were efficient and patient, no hassle. Thank you, I will use Two Men And A Truck if I ever need to make another move.
Response
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<div>Gayle,<br/><br/>Thank you for your review. Our movers enjoyed helping you and your parents move into their new home. They understand that seniors have needs that are different than younger customers. They were happy to accommodate to your parents' needs. Thanks again for your review. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gayle,<br/><br/>Thank you for your review. Our movers enjoyed helping you and your parents move into their new home. They understand that seniors have needs that are different than younger customers. They were happy to accommodate to your parents' needs. Thanks again for your review. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kerry
Overall great experience, again. Had two issues. 1) One TV was larger than largest box @65in. The movers handled it with care and blankets, but could have been covered during office staff conversation. 2) have a sleep number bed and the frame could not be taken apart. Again, could have come up during office intake.
Thanks! Was very helpful!!
Thanks! Was very helpful!!
Response
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<div>Kerry,<br/><br/>We apologize for the mix up and the inconvenience. The Sales Manager has been made aware of this and will speak with the sales team about making changes in the future. Thank you for bringing it to our attention. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kerry,<br/><br/>We apologize for the mix up and the inconvenience. The Sales Manager has been made aware of this and will speak with the sales team about making changes in the future. Thank you for bringing it to our attention. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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