Reviews
Allison
The whole experience with Two Men and a Truck was excellent from start to finish. The office staff worked with me to get the price down to a manageable price. The fellas each introduced themselves and were kind and well mannered. They wrapped all furniture up tight to ensure nothing would get damaged. I will definitely use them for my next move.
Robert
Antonio, Monroe, and Horace were GREAT!. Courteous and polite, it was a pleasure having them move my belongings. They were quiet and professional, and got the job done smoothly and in a minimum amount of time. I will definitely use Two Men and a Truck when I need to move again!
Carol
Anthony, Randall, and Ryan are the best! They arrived punctually to load my household contents and efficiently and carefully moved them to my storage unit pending completion of my new home. I am already planning to use Two Men and a Truck (with 3 men), Anthony, Randall, and Ryan specifically, when it is time to move in to my new house. As if I were not already delighted with the moving service, the move was completed in less than the low end of the estimated time, costing less than I had expected. Carol
Ab
They forgot to assemble the bed in the second bedroom. Also a jacket is left belonging to them .
Response
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<div>I hate that happened to you Mr. Tehrani! We would have been more than happy to come back over and re-assemble that second bed for you. Thank you for calling to let us know about Jason's Jacket. You are a top notch customer!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I hate that happened to you Mr. Tehrani! We would have been more than happy to come back over and re-assemble that second bed for you. Thank you for calling to let us know about Jason's Jacket. You are a top notch customer!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lauren
Hello - my moving guys were very nice. I did however have a problem with the drive time being included in my total time. I am not sure where exactly the facility is, but I imagine it is no more than 15 miles. It took the drivers 45 minutes, I guess because of traffic. I would understand including the gas used for those miles, however adding 45 minutes to my time is ridiculous. I would have hired a company that is closer, or one that does not include drive time, if I knew it would take them 45 minutes. Also, the guys moved pretty slowly. I barely had anything to move and it took 3 hours and 20 minutes.... (including the drive time). My friend had a different moving company recently and had triple what I had to move and it took them the same amount of time. Thank you.
Response
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<div>Lauren, I believe our general manager spoke with you about taking 15 minutes off the final bill. That discount was applied to your move under good faith that doing so would reverse your negative feelings and refer us to others as you stated.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lauren, I believe our general manager spoke with you about taking 15 minutes off the final bill. That discount was applied to your move under good faith that doing so would reverse your negative feelings and refer us to others as you stated.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Scott
You moved the exact same furniture for us 2 years ago, and we paid about $300-$400 less than we paid this time. The movers took way too long wrapping the furniture. When they needed more wrapping material they spent a long time trying to convince the manager that they needed more material. The manager would not bring more wrap at first. They then spent the next hour trying to figure out how to wrap the rest of the furniture with the remaining material. They had to call again, and finally the manager brought them more wrap. This wasted about 2 hours of time that we had to pay for. Iandacirc;??m not faulting the guys who were moving us, it was the managerandacirc;??s fault. But, they could have wrapped faster.
Response
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<div>Hey Scott, we tried reaching out to you via phone to speak with you directly about the situation as customer service is at the top of our list. After reviewing with the movers; the need for more packing supplies was made prior to it running out. In fact, when our manager showed up, they still had plenty left. The time increase was due to the fragile nature of your inventory and our mover's attention to detail for those items. We also noted there was a long walk at the storage unit which added to the increased time a well. We appreciate you not faulting our men, as they never stopped working while on your move. We do understand the frustration with having to pay outside of that estimate, so we took an hour off of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hey Scott, we tried reaching out to you via phone to speak with you directly about the situation as customer service is at the top of our list. After reviewing with the movers; the need for more packing supplies was made prior to it running out. In fact, when our manager showed up, they still had plenty left. The time increase was due to the fragile nature of your inventory and our mover's attention to detail for those items. We also noted there was a long walk at the storage unit which added to the increased time a well. We appreciate you not faulting our men, as they never stopped working while on your move. We do understand the frustration with having to pay outside of that estimate, so we took an hour off of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shelley
The Virginia Beach franchise team are awesome! The entire move went smoothly, from the estimate to the office staff, to the paperwork, to the actual move. This was a small move in terms of belongings, but an across the state move, so the guys had to pack, then drive, stayed overnight, unpack, then drive back and they did a perfect job! Scott and Deveon were super nice, worked very hard, took amazing care of our belongings, and were super professional the entire time. I would easily recommend this team from Virginia Beach to anyone.
Melinda
Great people. Great packing. Only problem was length of time. Took waaaaay too long. Itandacirc;??s literally two men and really needed four to both pack and move.
Charles
Had to leave my work early so I could be at my house to let the movers in when I asked if they the movers could be at my house at 2pm or later. they called me at 1130 am to let me know there on the way?? only to have to wait 2 hours till they showed up. Very poor as far as following instructions?? cost me 1.5 hours of lost work and wages. May have to rethink if I ever want to reuse your company again??
Response
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<div>Sorry if you misunderstood Charles, we do make it very clear to our customers that second moves of the day DO NOT have a set start time. We are able to note your time request however, depending upon our schedule we may not be able to accommodate them. Second moves of the day start when the truck returns from the first move. We find it best to have a clear schedule the day of a move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sorry if you misunderstood Charles, we do make it very clear to our customers that second moves of the day DO NOT have a set start time. We are able to note your time request however, depending upon our schedule we may not be able to accommodate them. Second moves of the day start when the truck returns from the first move. We find it best to have a clear schedule the day of a move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jean
We had a two man crew - they were amazing! We had VERY heavy and bulky furniture to move and those guys did it without complaint. In fact, their attitudes were wonderful. I was so thankful to have such a great team to move our belongings. They got a huge elliptical around a very tight corner into a smaller room in our new home - I couldn't believe their ability to figure out a way to do that. I could go on and on about the size of furniture and the challenges with stairs and smaller doors, but the bottom line is - the guys that moved our belongings rocked it!! Thank you so much!!
