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Reviews
Melissa
I had numerous errors on part of CST booking & coordinating my move. Then the two movers were not prepared & tired & not doing there job well.
Response
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<div>While we did arrive earlier than expected when there was a schedule error, we came back later during the estimated time at no charge to you and completed your move. The movers continued to do the move for you, without damages until you asked them to leave to avoid additional charges. We have since resolved these issues with you and hope that we receive your referrals in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>While we did arrive earlier than expected when there was a schedule error, we came back later during the estimated time at no charge to you and completed your move. The movers continued to do the move for you, without damages until you asked them to leave to avoid additional charges. We have since resolved these issues with you and hope that we receive your referrals in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
My three movers, Ryan C., Monroe, and Jamel were so courteous and polite. They took extra care to make my move less stressful. My furniture is quite heavy but all three had such a positive attitude. I would definitely use Two Men and A Truck for my next move and would strongly recommend this company for your moving needs.
Craig
Anthony and Lamont were professionals at being efficient. They got the move done within an affordable timeframe.
Patrick
We were pleased with all three movers who moved us into our new home. Keith and Fredrick both worked very hard in getting everything into the house and placed exactly where we wanted it as quickly and seamlessly as possible. However my wife and I both felt that Monroe was the true star as he met with us during each point of the move to make sure that we were happy with and understood exactly what was going on at that point. He was really on top of everything with knowing how long the process would take and where each item on the truck was. Very pleased with his performance as well as the performance of Keith and Frederick and would recommend Two Men and a Truck to any of our friends.
Cynthia
A+++ for OUTSTANDING customer service from the first phone call to the delivery of my furniture—thanks so very much!
Nickolas
Firstly, the moving team was completely sent to my apartment unprepared for the furniture I had. No tools, and very very late. By the time I made it to my new house, it was 2:30 AM the next day, and we were told that because of how late it was, the movers were going to now have to take a hotel.
When hey arrived to unpack my furniture they stepped on my couch and boxes and dropped things. The movers also left various important things at the apartment, like the cord and tubing for my Dryer/Washer appliances. Now, I am being charged a week later than the move and I was not prepared for the money to come out. Very bad experience. Left numerous messages with the office team, and have never gotten a call back.
When hey arrived to unpack my furniture they stepped on my couch and boxes and dropped things. The movers also left various important things at the apartment, like the cord and tubing for my Dryer/Washer appliances. Now, I am being charged a week later than the move and I was not prepared for the money to come out. Very bad experience. Left numerous messages with the office team, and have never gotten a call back.
Response
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<div>We apologize for showing up without the proper tools for the move, Nickolas. Your long distance always required a hotel stop for the movers and was already included in the price we estimated for you. For LD moves we take half of the total cost of the move as a deposit up front during booking and then authorize you for the remaining half prior to the move. The funds would have already been on reserve for the move so I'm not sure how you were not prepared however, i am sorry that affected you negatively. Our general manager Ted, remembers speaking with you in regards to these issues. If you still feel as though issues are still unresolved, please do reach back out to us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for showing up without the proper tools for the move, Nickolas. Your long distance always required a hotel stop for the movers and was already included in the price we estimated for you. For LD moves we take half of the total cost of the move as a deposit up front during booking and then authorize you for the remaining half prior to the move. The funds would have already been on reserve for the move so I'm not sure how you were not prepared however, i am sorry that affected you negatively. Our general manager Ted, remembers speaking with you in regards to these issues. If you still feel as though issues are still unresolved, please do reach back out to us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Candace
I was very nervous about moving. After first contact, I knew all would be okay. These guys were extremely courteous and professional. Throughout the move, they remained upbeat as they worked together. I felt like I was a part of the team. They definitely made it memorable, in a good way. A BIG thanks to Anthony, David, and Willie!
Linda
This was a difficult move for us. I had to schedule 3 separate moves. Thank you 2 men and a truck for making this happen. Courteous, careful, great attitudes, humorous and the best team work! Not one problem here. I would recommend this company with praises. Thanks to the two teams that made our move happen.
Regards,
Linda and Don
Regards,
Linda and Don
Carol
Monroe as team leader/driver could not have been more efficient, courteous and committed to doing the very best job for my family ! Willie and Justice also worked the quietly and carefully with our belongings. They were all friendly but just worked and worked. My sons even commented on how hard they worked and did such a great job! They made a hard day so much easier on our family and we will always be eternally grateful for their efforts! I was happy to give Monroe a great big hug at the end of the day! You should be very proud to have these guys on your staff! Carol
Diane
We always have had a great moving experience with Two Men and a Truck. The movers are friendly, respectful, and careful. If we decide to move again (hopefully this is our last move), then we certainly would use their moving services again.
